Cart Search
New Topic
Forum Home | Login
Stardock Summer Vacation
(Read More)
by Island Dog
Jul 10, 2022 12:00

Stardock will be closed for the week starting on Friday, July 1st and we will be returning on Monday, July 11th. We will be monitoring support tickets and forums during this time but expect delays in responses during this time.

rkimber
rkimber
Join Date 06/2022
0

Start button not working properly

June 21, 2022 8:56:39 AM from Stardock ForumsStardock Forums

I have Start11 1.24 on windows 11 home, and have chosen the windows 10 layout.

Almost always (but not every time) when I click on the start button the window opens and then instantly closes. I have to click it a second time in order for it to open properly and be useable.

start menu products
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
rkimber
basj
Join Date 03/2001
+786 sdemployee
Reply #1 June 21, 2022 10:24:44 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. What version of Windows 11 you have on? Please use Winver.exe to get Windows full version numbers.

Thanks
Basj,
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
rkimber
rkimber
Join Date 06/2022
0
Reply #2 June 21, 2022 11:02:55 AM
from Stardock ForumsStardock Forums

I have Version 21H2 (OS Build 22000.739) of Windows 11 Home.

Reason for Karma (Optional)
Successfully updated karma reason!
rkimber
pelaird
Join Date 12/2018
+36
Reply #3 June 21, 2022 11:05:54 AM
from Stardock ForumsStardock Forums


Almost always (but not every time) when I click on the start button the window opens and then instantly closes. I have to click it a second time in order for it to open properly and be useable.

Check out this thread and see if it helps.

https://forums.stardock.com/512849/start11-menu-only-displays-for-a-fraction-of-a-second-then-disappears

 

Reason for Karma (Optional)
Successfully updated karma reason!
rkimber
rkimber
Join Date 06/2022
0
Reply #4 June 21, 2022 11:22:33 AM
from Stardock ForumsStardock Forums

I have some more information:

I have "Activate a window by hovering over it with the mouse" set. I think the start button is being treated as a window.

I have noticed that the button operates normally if I hover the mouse over it for a second or two before I click on it. If I move the mouse to the button and click immediately then it opens and then shuts again.

I think what is happening is that when I move the mouse quickly the previous active window remains active during the time I click on the power button. I don't know if this makes sense.

Having to hover the mouse first obviously slows down one's rate of work.

 

 

Reason for Karma (Optional)
Successfully updated karma reason!
rkimber
rkimber
Join Date 06/2022
0
Reply #5 June 21, 2022 11:28:57 AM
from Stardock ForumsStardock Forums

Yes this is the issue. Curiously, however, it wasn't a problem before I installed Start11.

Reason for Karma (Optional)
Successfully updated karma reason!
rkimber
rkimber
Join Date 06/2022
0
Reply #6 June 21, 2022 11:30:22 AM
from Stardock ForumsStardock Forums

If I disable Start11 the problem goes away.

Is it likely that the issue will be fixed?

Reason for Karma (Optional)
Successfully updated karma reason!
rkimber
basj
Join Date 03/2001
+786 sdemployee
Reply #7 June 21, 2022 7:13:31 PM
from Stardock ForumsStardock Forums

Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
rkimber
rkimber
Join Date 06/2022
0
Reply #8 June 22, 2022 9:25:39 AM
from Stardock ForumsStardock Forums

OK, I did that and I'm afraid the problem remains.

Reason for Karma (Optional)
Successfully updated karma reason!
rkimber
basj
Join Date 03/2001
+786 sdemployee
Reply #9 June 22, 2022 9:36:30 AM
from Stardock ForumsStardock Forums

Next, try Cleanboot : https://forums.stardock.com/505872/start11-support-faq#cleanboot

Thank you,

Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
rkimber
rkimber
Join Date 06/2022
0
Reply #10 June 26, 2022 9:44:14 AM
from Stardock ForumsStardock Forums

Sorry for the delay.

I did the cleanboot and the problem still remained.

- Richard.

Reason for Karma (Optional)
Successfully updated karma reason!
rkimber
basj
Join Date 03/2001
+786 sdemployee
Reply #11 June 26, 2022 9:51:25 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v1.0.0.0   #108499   web02  Server Load Time: 00:00:00.0000078  Page Render Time: