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zvit
zvit
Join Date 03/2010
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Fences go haywire after updating NVIDIA [SOLVED]

March 4, 2022 5:52:22 AM from Stardock ForumsStardock Forums
I have the purchased version of Fences. My fences get messed up every time I update my Nvidia graphics card, and the only way to resolve this is to restart my computer. Neither restoring a snapshot nor logging in and out of Windows helps. It has been ongoing for years, but I am only writing about it now.
Is there a way to fix this?
fences
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zvit
basj
Join Date 03/2001
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Reply #1 March 4, 2022 6:05:12 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. I am assuming you have multi-monitor setup? From what I understand, when graphics card update, they sometimes renumber the monitors that is why the Fences layout mess up.

To be sure, I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thanks

Basj,

Stardock Community Assistant

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zvit
zvit
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Reply #2 March 4, 2022 7:15:12 AM
from Stardock ForumsStardock Forums

No, I have a single monitor; LG 38UC99-W. I wrote to support a month ago but they have yet to reply.

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zvit
basj
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Reply #3 March 4, 2022 7:50:26 AM
from Stardock ForumsStardock Forums

Stardock only do support via forum. As for you issue. Could you provide more details on your issue. A video capture of the issue would also help.

Thank you.

Basj,

Stardock Community Assistant.

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zvit
zvit
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Reply #4 March 4, 2022 12:06:02 PM
from Stardock ForumsStardock Forums

Here's a video recording. (I sped up certain parts for time) Notice when I restore a snapshot, it restores ok but gets messed up after a few seconds. I try it twice in the video. https://youtu.be/vpR5R711P7E

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zvit
basj
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Reply #5 March 4, 2022 7:18:07 PM
from Stardock ForumsStardock Forums

Thank you very much on your video. Not sure what is moving those Fences. Do you have any monitor manger software install? Like LG onScreen Control install and running or something similar in function?

Thank you.

Basj,

Stardock Community Assistant.

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zvit
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Reply #6 March 5, 2022 6:06:43 AM
from Stardock ForumsStardock Forums

No, I never used monitor managing software. 

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zvit
basj
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Reply #7 March 5, 2022 7:01:30 AM
from Stardock ForumsStardock Forums

First, Please try purge and reinstall steps as mentioned here: [link]. Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant

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zvit
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Reply #8 March 5, 2022 7:35:36 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 7

First, Please try purge and reinstall steps as mentioned here: [link]. Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Will doing this lose my current fences? If yes, is it enough to backup the folder "AppData\Roaming\Stardock\Fences\Backups"?

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zvit
basj
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Reply #9 March 5, 2022 7:53:46 AM
from Stardock ForumsStardock Forums

It should not touch your screenshot layout. But, just to be sure you can manually save you latest layout and than back it up using this guide : https://forums.stardock.com/486084/fences-support-faq#backupsnapshots.

Thank you,

Basj,
Stardock Community Assistant

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zvit
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Reply #10 March 5, 2022 9:44:39 AM
from Stardock ForumsStardock Forums

Done. Same issue.

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zvit
basj
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Reply #11 March 5, 2022 9:50:00 AM
from Stardock ForumsStardock Forums

Try clean boot. https://forums.stardock.com/486084/fences-support-faq#cleanboot.

Thank you,

Basj,
Stardock Community Assistant

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sdRohan
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Reply #12 March 7, 2022 10:29:24 AM
from Stardock ForumsStardock Forums

A video card software update is not a small thing.  Its a disruptive process to anything that is running including (restarting) Windows Explorer which Fences runs in. 

I suspect that when it is one, a restart of Windows explorer then a snapshot restore would resolve it.  If not, perhaps just logging out of Windows would suffice.  That said, if a reboot does resolve it, that may be what is necessary after a video card update - again, a disruptive process.

Sean Drohan
Stardock Support Manager 

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zvit
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Reply #13 March 7, 2022 10:50:29 AM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 12

A video card software update is not a small thing.  Its a disruptive process to anything that is running including (restarting) Windows Explorer which Fences runs in. 

I suspect that when it is one, a restart of Windows explorer then a snapshot restore would resolve it.  If not, perhaps just logging out of Windows would suffice.  That said, if a reboot does resolve it (without having to restore a snapshot), that may be what is necessary after a video card update - again, a disruptive process.

Sean Drohan
Stardock Support Manager 

 

As I mentioned in my original post, a restart solves it. Log out and in doesn't. Restarting only explorer doesn't. But I don't want to have to restart. I can try to close fences before updating the NVIDIA driver and see if that helps. I'm just surprised that one one else has this issue.

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zvit
sdRohan
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Reply #14 March 7, 2022 1:45:40 PM
from Stardock ForumsStardock Forums

Quoting zvit,
reply 13

I'm just surprised that one one else has this issue.

I have never but others have, yes. What surprises me, however, is that some people that do have it find it to be a showstopper for Fences use. As infrequent as video driver updates are (3-4 times a year maybe), it seems a harsh view for something that holds the potential to require a reboot for all sorts of issues a driver update could cause. 

Sean Drohan
Stardock Support Manager

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JanOscar
Join Date 12/2002
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Reply #15 March 7, 2022 2:21:27 PM
from WinCustomize ForumsWinCustomize Forums

A restart after updating video drivers is always recommended, although in many cases you are not required to do so. Personally, I would not consider this a bug at all.

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zvit
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Reply #16 March 23, 2022 7:36:44 AM
from Stardock ForumsStardock Forums

Solved it for now. Before updating NIVIDIA, I disable fences in [Configure Fences\Home\Basic Options] and re-enable Fences after the NVIDIA update and all is good with the world.

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zvit
basj
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Reply #17 March 23, 2022 8:05:13 AM
from Stardock ForumsStardock Forums

Quoting zvit,
reply 16

Solved it for now. Before updating NIVIDIA, I disable fences in [Configure Fences\Home\Basic Options] and re-enable Fences after the NVIDIA update and all is good with the world.

Interesting observation. Thank you for your input.

 

Basj,
Stardock Community Assistant

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