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Joel_C
Joel_C
Join Date 10/2021
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Deskscapes has stopped working

January 25, 2022 6:04:30 PM from Stardock ForumsStardock Forums

I have Deskscapes installed and using Windows 11. I wanted to change animated backgrounds and all it gave me was a static image. I uninstalled then reinstalled. Now there are no icons for Deskscapes and I'm just getting a black background.

deskscapes
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Joel_C
AzDude
Join Date 11/2002
+551 sdemployee
Reply #1 January 25, 2022 9:01:05 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Using DS11 ?

Would you do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account page .

Reboot , test and report back please .

 

AzDude
Stardock Community Assistant

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Joel_C
Joel_C
Join Date 10/2021
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Reply #2 January 27, 2022 11:17:38 PM
from Stardock ForumsStardock Forums

Done all those things already. That's when I lost the icons also.

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Joel_C
Poinsettia
Join Date 11/2010
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Reply #3 January 28, 2022 4:58:15 AM
from Stardock ForumsStardock Forums

ALL of my Stardock apps have stopped being shown as registered (Deskscapes, Start, Fences, Object desktop etc) . When I try to enter the licence keys the configuration app just freezes. Is this a Stardock server issue?

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Joel_C
basj
Join Date 03/2001
+1446 sdemployee
Reply #4 January 28, 2022 5:59:22 AM
from Stardock ForumsStardock Forums

Quoting Poinsettia,
reply 3

ALL of my Stardock apps have stopped being shown as registered (Deskscapes, Start, Fences, Object desktop etc) . When I try to enter the licence keys the configuration app just freezes. Is this a Stardock server issue?

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Joel_C
basj
Join Date 03/2001
+1446 sdemployee
Reply #5 January 28, 2022 7:09:45 AM
from Stardock ForumsStardock Forums

Hello Poinsettia,

We tested the server and it look like it is working. It might be on your end. Can you try again and report back.

Thank you,

Basj,
Stardock Community Assistant

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Joel_C
Poinsettia
Join Date 11/2010
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Reply #6 January 28, 2022 7:48:59 AM
from Stardock ForumsStardock Forums

I've restarted my PC and I'm still getting messages that my apps are not registered, all of them. Attempting to enter the key, or to activate them via my account, result in the registering app to 'freeze' , go into a 'buffering' mode (circle rotating) and not complete.

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Joel_C
Poinsettia
Join Date 11/2010
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Reply #7 January 28, 2022 8:00:07 AM
from Stardock ForumsStardock Forums

As an additional observation, the last attempt to activate ObjectDock resulted in an Unable to activate ObjectDock. Error code: -250 message.

I see that an identical issue arose in May 2019, Stardock said they'd worked it out and fixed it, everyone should try again, but gave no explanation as to what the issue was or the solution!

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Joel_C
basj
Join Date 03/2001
+1446 sdemployee
Reply #8 January 28, 2022 8:21:04 AM
from Stardock ForumsStardock Forums

Just to confirm error code -250 or -205?

Thank you,

Basj,
Stardock Community Assistant

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Joel_C
Poinsettia
Join Date 11/2010
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Reply #9 January 28, 2022 8:46:09 AM
from Stardock ForumsStardock Forums

Sorry, It's -205

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Joel_C
basj
Join Date 03/2001
+1446 sdemployee
Reply #10 January 28, 2022 8:51:16 AM
from Stardock ForumsStardock Forums

Quoting Poinsettia,
reply 9

Sorry, It's -205

For error code -205, please review this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#activationerror

Thank you,

Basj,
Stardock Community Assistant

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