Hello,
Sorry to hear you are having issues. Please use this guide to get to your products and keys : https://forums.stardock.com/484254/getting-your-products-and-keys. Do let us know if you still need our assistance.

Thanks
Basj,
Stardock Community Assistant.

That most probably because when you do the Start11, some error on your email address happened. It might be a typo on the email address. No worries. You can raise a support ticket using the link below. Use the product not receive section. Include all details in there. And Support will help you from there. It will take sometimes, since Support will have to go through the tickets by their orders.

Thank you,

Basj,
Stardock Community Assistant

If you submitted a support ticket what is your SSN#

and we can try to follow up.

It is the weekend and support desk is closed on the weekends.

Hello,

Try this link for product and key https://forums.stardock.com/484254/getting-your-products-and-keys

AzDude
Stardock Community Assistant

To merge emails https://forums.stardock.com/484254/getting-your-products-and-keys

Your account info https://store.stardock.com/myaccount

I''l forward your SSN#

Just wanted to give an update to anyone reading this:

I got my keys today in an email and received another email from the support manager acknowledging that there was an issue with sending receipts after purchase. He also mentions that the issue is being resolved and people should be getting their keys by the end of today.