Hello, I bought Start11 and never received my key. I bought the program on the 16th, and have never received an email, only a email saying that Fastspring received my payment. I checked out when I didn't have an account, but I created one after purchasing with PayPal and still am not able to download. I contacted support, but I haven't heard back. When I contacted support, I uploaded a copy of the invoice/receipt. I also enter the email used for the transaction into the retrieve keys page and it says it doesn't exist.