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socorsu
socorsu
Join Date 10/2016
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Upgrade 3 to 4 multiple active install

January 11, 2022 7:48:04 AM from Stardock ForumsStardock Forums

Hi,

 

I do not clearly undertsand if the Upgrade of my Fences 3 product through "Own a prior version of Fences?" will allow me to install the new Fences 4 on my 3 computer like with my Fences 3 product. following the link below, i'm eligible to Fences 4 upgrade.

https://www.stardock.com/products/fences/download

 

But in the FAQ https://forums.stardock.com/508196/fences-4-upgrade-faq

How does this affect the Fences 4 product in Object Desktop?
Fences 4 will still have 5 concurrent activations as do all the other member products.

 

If I purchase Fences 4, can I get more licenses at a discount?
Yes, once you purchase Fences 4 (or any Fences 4 product), you will be able to get additional licenses at a discount using the 'upgrade' link on the product page(s):

 

So i'm not sure that the Fences 4 upgarde will provide me the 3 install capability.

Thanks,

 

fences
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socorsu
basj
Join Date 03/2001
+996 sdemployee
Reply #1 January 11, 2022 7:57:05 AM
from Stardock ForumsStardock Forums

Hello,

Do you have active Object Desktop subscription?

Thank you,

Basj,
Stardock Community Assistant

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socorsu
socorsu
Join Date 10/2016
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Reply #2 January 12, 2022 1:47:56 AM
from Stardock ForumsStardock Forums

Hi,

 

I only have active Fences 3 license, and i'm eligible to Fences 4 upgrade.

 

Regards,

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socorsu
flangenimblick
Join Date 11/2011
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Reply #3 January 12, 2022 3:12:13 AM
from Stardock ForumsStardock Forums

Hi, I have the same question as socorsu.

I have Fences 3 as well and have it installed on 2 devices.

I am also eligible for an upgrade to Fences 4 according to your site, and no, I do not have have an Object Desktop subscription.

If I upgrade to Fences 4 will I only be able to have it installed on 1 device or up to 5 devices as with Fences 3?

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socorsu
3th3r10n
Join Date 05/2014
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Reply #4 January 12, 2022 5:04:07 AM
from Stardock ForumsStardock Forums

Hello,

I have exactly the same question - I have a previous standalone version of Fences that I'm using on my laptops and desktop. I was just about to upgrade to Fences 4, but the FAQ is not clear on that. Will it be an upgrade or actually a downgrade?

I could understand if Fences 4 base is limited to 1 license, but that would mean that I will have to keep 4 out of 5 previous licenses after the upgrade! Losing access to all of them is unacceptable. Please respond.

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socorsu
basj
Join Date 03/2001
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Reply #5 January 12, 2022 7:46:12 AM
from Stardock ForumsStardock Forums

Quoting socorsu,
reply 2

Hi,
I only have active Fences 3 license, and i'm eligible to Fences 4 upgrade.
Regards,

Quoting flangenimblick,
reply 3

Hi, I have the same question as socorsu.

I have Fences 3 as well and have it installed on 2 devices.

I am also eligible for an upgrade to Fences 4 according to your site, and no, I do not have have an Object Desktop subscription.

If I upgrade to Fences 4 will I only be able to have it installed on 1 device or up to 5 devices as with Fences 3?

Quoting 3th3r10n,
reply 4

Hello,

I have exactly the same question - I have a previous standalone version of Fences that I'm using on my laptops and desktop. I was just about to upgrade to Fences 4, but the FAQ is not clear on that. Will it be an upgrade or actually a downgrade?

I could understand if Fences 4 base is limited to 1 license, but that would mean that I will have to keep 4 out of 5 previous licenses after the upgrade! Losing access to all of them is unacceptable. Please respond.

I believe you have 2 option, One a Single active install and another 5 active install. as seen here : https://www.stardock.com/products/fences/download

Thank you,

Basj,
Stardock Community Assistant

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socorsu
socorsu
Join Date 10/2016
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Reply #6 January 12, 2022 8:36:19 AM
from Stardock ForumsStardock Forums

Ok, i understand this statement, but do you have an upgrade proposal from 3 (5 active install) to Fences 4 - 5 active install ?

I only have the proposal of F3 to F4 1 active install.

 

Otherwise this is a really important increase of the price from F3 to F5. I can pay for the new version, but not 3 or 4 times the original price.

 

Regards,

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socorsu
basj
Join Date 03/2001
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Reply #7 January 12, 2022 10:34:04 AM
from Stardock ForumsStardock Forums

Actually, from what I understand Fences 3 was actually one activation per license, as mentioned in their EULA, just that it was never enforce than. While starting with Fences 4 they are enforcing it.

Thank you,

Basj,
Stardock Community Assistant

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socorsu
socorsu
Join Date 10/2016
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Reply #8 January 12, 2022 12:21:19 PM
from Stardock ForumsStardock Forums

Regarding EULA why not, but my F3 was  bought for 5 installation and  the information from my user space is correct. So i do not understand ...

 

"3 current activations out of 5 total"

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socorsu
basj
Join Date 03/2001
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Reply #9 January 12, 2022 8:15:18 PM
from Stardock ForumsStardock Forums

Hello,

You can raise a support ticket using the link below, include all your purchase details on your 5 installation license for Fences 3, Support will help you from there.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant

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socorsu
socorsu
Join Date 10/2016
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Reply #10 January 13, 2022 2:04:43 AM
from Stardock ForumsStardock Forums

Hi, its done, thanks for your replies.

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socorsu
flangenimblick
Join Date 11/2011
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Reply #11 January 13, 2022 7:10:19 AM
from Stardock ForumsStardock Forums

Please let us know what the result is from support if you don't mind

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socorsu
G4DDS
Join Date 01/2013
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Reply #12 January 14, 2022 6:02:52 PM
from Stardock ForumsStardock Forums

I didn't read the FAQ but naturally assumed upgrades from Start10 to Start11 and Fences 3 to Fences 4 would still have 5 licenses. I raised a ticket with support yesterday listing my product keys for them to investigate.

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socorsu
sdRohan
Join Date 10/2012
+475 sdsupport
Reply #13 January 20, 2022 3:28:52 PM
from Stardock ForumsStardock Forums

Not that it matters for this, but I just did edit the following from:

If I purchase Fences 4, can I get more licenses at a discount?
Yes, once you purchase Fences 4 (or any Fences 4 product), you will be able to get additional licenses at a discount using the 'upgrade' link on the product page(s):

to:

If I purchase Fences 4, can I get more licenses at a discount?
Yes, once you purchase Fences 4 (retail, not corp) you will be able to get additional licenses at a discount using the 'upgrade' link on the product page(s):

I did so as it gave the impression that corp was under the same discount guides as retail.

I also just added this as there seems to be some confusion on the matter and would seem to answer your main question:

If I had more than 1 concurrent activation with Fences 3, will that same count be included with an upgrade to Fences  4?
No, it will not, but discounts will be available forever for more licenses should you purchase them (explained below).

Sorry for the delay in making this clear.

Sean Drohan
Stardock Support Manager

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socorsu
Aspirer
Join Date 11/2004
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Reply #14 January 26, 2022 12:21:54 AM
from Stardock ForumsStardock Forums

Thank you for the clarification. Another question, is there an option which allow us to upgrade a 5 activation key from f3 to f4? Currently I can only find a upgrade option for single activation licenses. You know if we purchase 5 licenses using the upgrade discount ($7.99), the total cost ($39.95) is still higher than a brand new multi-device license ($29.99). 

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socorsu
sdRohan
Join Date 10/2012
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Reply #15 January 26, 2022 9:05:35 AM
from Stardock ForumsStardock Forums

Quoting Aspirer,
reply 14

Thank you for the clarification. Another question, is there an option which allow us to upgrade a 5 activation key from f3 to f4?

That is addressed with this part of the upgrade FAQ:

Do you provide greater discounts for higher quantities?
Fences now has a 5 pack option for activating multiple PCs on a single key.
https://www.stardock.com/products/fences4/download

There is no 'upgrade' pricing for the 5 pack as it is already heavily discounted.

As noted prior, if 5 is more than you need, one can purchase individual licenses at a perpetual discount if you already have a qualifying product (Fences 4 is, of course, one).

While Fences 4 For Business is not yet available, clients will be able to receive bulk discounts on purchases here:
https://www.stardock.com/corporatesolutions/

Sean Drohan
Stardock Support Manager

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socorsu
Aspirer
Join Date 11/2004
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Reply #16 January 26, 2022 9:22:35 AM
from Stardock ForumsStardock Forums

Many thanks for your help. I really need to read FAQ more carefully next time.  

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