EnigmaNL7526

Join Date 11/2021

Paid for Start11, got no key

So yesterday I bought and paid for Start11 but during the process the website gave me an error. The payment did succeed (visible on my bank statement) but I received no product key.

I submitted a ticket but so far I haven't received a reply yet. I just want the product key I paid for, how do I get it faster?

accounts and activation help

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AzDude

Join Date 11/2002

+474

Hello,

Sorry to hear you are having issues.

try this link https://forums.stardock.com/484254/getting-your-products-and-keys

make sure to use the email you paid with , if Paypal use the payPal email .

AzDude
Stardock Community Assistant

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Unfortunately that doesn't work either.

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AzDude

Join Date 11/2002

+474

Hello,

Sorry to hear you are having issues.

Please submit a support ticket here for your issue https://stardock.atlassian.net/servicedesk/customer/portal/4

AzDude
Stardock Community Assistant

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I already did that two days ago but they haven't responded yet. Kind of annoyed with this whole thing.

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Please post your ticket number here so I can help push it to Support.

Thank you,

Basj,
Stardock Community Assistant

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The ticket number is SSN-23216.

Now they've set it to waiting for customer, they haven't even asked me anything!

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I have forward your report to Support. Appreciate your feedback and patience.

Thank you,

Basj,
Stardock Community Assistant

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sdRohan

Join Date 10/2012

+375

Hello,

Sorry to hear you are having trouble.

Your ticket answer was delayed because you kept updating it (we sort by activity).

I have answered it.

Sean Drohan
Stardock Support Manager

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I don't feel like you actually read my support ticket. I bought and paid for a Start11 key and you want me to open incognito mode? I don't understand, how will incognito mode give me a product key?

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sdRohan

Join Date 10/2012

+375

Quoting EnigmaNL7526,

reply 9

I don't feel like you actually read my support ticket. I bought and paid for a Start11 key and you want me to open incognito mode? I don't understand, how will incognito mode give me a product key?

Answer in your ticket please.

Sean Drohan
Stardock Support Manager

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Maybe you should put somebody on the ticket then, I still don't have the key I paid for! I didn't expect Stardock to be this slow... They were fast enough to take my money but when their website craps out I have to wait and beg to get help. This is ridiculous.

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