Hello,
Sorry to hear you are having issues. Please raise a support ticket using the link below. Include all details on your purchase there. Support will help you from there. Do let us know if you still need our assistance.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks
Basj,
Stardock Community Assistant.

What's going on ?? The Paypal payment is not passed in my bank account but on the Paypal site the transaction has the status "finished", this is the reason why I did not have my activation key? Normally this is done automatically, what happens ?? Oddly, I can activate Start 11 on my second pc with the first key for my other pc, on the other hand I do not use my two pc at the same time. 

This is translation from French Google.

The $ 9.19 went through my bank account but still no key.

Is there someone at this company who will solve my problem? 3-4 times that I contact them by sending my Paypal proof of purchase, I repeat that I have NEVER received an email confirmation of my purchase so how do you expect me to give a Stardock order number! ?? They don't even email me the confirmation that I requested a ticket probably because I can't write a number that I haven't received eh ??? There are enough.

I would buy another damn key, I'm not close to $ 10, but will you send me this other third key !! Grrrrrr.