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dsolsrud
dsolsrud
Join Date 02/2021
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Background color goes black

October 19, 2021 8:12:10 AM from Stardock ForumsStardock Forums

Sometimes the desktop background color goes black.  I can't see my fences, but I can see the icons.  I am using a solid background color in my preferences.  This happens on another computer as well.  When I right click on the desktop and choose Configure Fences, the colors for my fences and desktop goes back to normal.

fences
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dsolsrud
basj
Join Date 03/2001
+952 sdemployee
Reply #1 October 19, 2021 9:06:29 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mentioned here: [link]. Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thanks
Basj,
Stardock Community Assistant.

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dsolsrud
dsolsrud
Join Date 02/2021
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Reply #2 October 25, 2021 12:50:38 AM
from Stardock ForumsStardock Forums

That did not work.  Still seeing black screens.

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dsolsrud
basj
Join Date 03/2001
+952 sdemployee
Reply #3 October 25, 2021 1:16:09 AM
from Stardock ForumsStardock Forums

This issue only happen with Solid Color background? Not on normal picture wallpaper background?

Thank you,

Basj,
Stardock Community Assistant

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dsolsrud
name_for_stardock
Join Date 03/2010
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Reply #4 October 26, 2021 5:42:11 PM
from Stardock ForumsStardock Forums

It happens with user image file backgrounds too. I reported the problem already on this thread. That thread was closed without the problem being acknowledged and indeed so far as I can tell without the problem being investigated.

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dsolsrud
basj
Join Date 03/2001
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Reply #5 October 26, 2021 7:52:23 PM
from Stardock ForumsStardock Forums

Noted, thanks. Do you have Active Object Desktop subscription? If you do can you try Fences 4?

Thank you,

Basj,
Stardock Community Assistant

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dsolsrud
name_for_stardock
Join Date 03/2010
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Reply #6 October 27, 2021 2:56:56 AM
from Stardock ForumsStardock Forums

@Basj,

1) You say, 'Noted'. Well, are the developers working on the problem at issue, please?

2) Do you mean an active Fences subscription? If you do: what is one of those? I myself (as against the other user in this thread) have on my Stardock record a Fences 2 purchase and a purchase of an upgrade to Fences 3. I note also (as you did not) that Fences 4 is presently . . alpha software.

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dsolsrud
basj
Join Date 03/2001
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Reply #7 October 27, 2021 3:05:20 AM
from Stardock ForumsStardock Forums

1. I said, noted. That mean, I noted, I have no idea on what the dev team is working on now.

2. No, I mean Object Desktop subscription : ie : https://www.stardock.com/products/odnt/. If you do not, than you can't download Fences 4 alpha to test if Fences 4 resolve your issue. I am now forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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dsolsrud
geek1st
Join Date 01/2020
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Reply #8 October 29, 2021 12:58:04 AM
from Stardock ForumsStardock Forums

I had this issue too. Please fix it asap, tks.

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dsolsrud
basj
Join Date 03/2001
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Reply #9 October 29, 2021 8:56:07 AM
from Stardock ForumsStardock Forums

Okay, Support get back to me and need this information from you guys.

  1.  When you said "sometimes" what is that mean? Hourly, Daily, weekly etc.
  2. And what was you usually doing when the background turn to black? Watching Videos? Driver updates? Surfing etc?
  3. Also please post your full information of:
    • Windows version, please use Winver.exe to get Windows full version numbers.
    • Fences version installed.

Thank you,

Basj,
Stardock Community Assistant

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dsolsrud
geek1st
Join Date 01/2020
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Reply #10 October 31, 2021 9:18:04 PM
from Stardock ForumsStardock Forums

1. recently, it gets black after startup shortly. Last week, I can turn it back to normal via check/recheck start desktop fence. But it doesn't work today.

2. I didn't do anything after startup.

3. version 22000.282, fences 3.1.3.3, and I remembered I updated my video driver(nv) last week to 496.49.

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dsolsrud
dsolsrud
Join Date 02/2021
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Reply #11 October 31, 2021 10:05:41 PM
from Stardock ForumsStardock Forums

It was happening 5 times per week with the latest version of 3.   I am now trying version 4 Alpha for one day, so far so good.  I have an active subscription for Object Desktop.

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dsolsrud
dsolsrud
Join Date 02/2021
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Reply #12 November 4, 2021 11:37:03 AM
from Stardock ForumsStardock Forums

Fences 4 seems to be working.  I also have a license for Fences 3 for a different computer.  Can you fix the problem on fences 3?  It was working before.  I think you should rollback to a previous version.  Can you tell me where to download those?

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dsolsrud
dsolsrud
Join Date 02/2021
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Reply #13 January 5, 2022 11:38:06 PM
from Stardock ForumsStardock Forums

I found a version of Fences 3 that works from early 2021.  The only problem is that I get a popup everytime I login into windows telling me to update my Fences.  I have not found a setting that turns this update off.  If I upgrade then I get black screens.  

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dsolsrud
basj
Join Date 03/2001
+952 sdemployee
Reply #14 January 6, 2022 12:33:14 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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dsolsrud
AzDude
Join Date 11/2002
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Reply #15 January 7, 2022 10:57:34 AM
from Stardock ForumsStardock Forums

Hello ,

Would you Please do a Clean Boot: https://forums.stardock.com/486084/fences-support-faq#cleanboot

test and report back ..

 


AzDude
Stardock Community Assistant

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