Cart Search
New Topic
Forum Home | Login
Pythor1
Pythor1
Join Date 04/2019
0

Won't Install

July 22, 2021 10:13:12 PM from Stardock ForumsStardock Forums

Just resubscribed and downloaded. Won't install and I get a permission error. Rebooted fresh. Doesn't work. If it can't be fixed.. REFUND time.

http://wavmedia.net/images/Winver.jpg

http://wavmedia.net/images/objdsktperror.jpg

Thanks in advance.

 

Rick Winslow

Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
basj
Join Date 03/2001
+767 sdemployee
Reply #1 July 22, 2021 11:16:43 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Sometimes, there is server down issue. Patience sometimes require. Or, you should also be able to download all your program directly through your account : https://store.stardock.com/myaccount/products

Thanks
Basj,
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
Pythor1
Join Date 04/2019
0
Reply #2 July 23, 2021 11:03:44 AM
from Stardock ForumsStardock Forums

Thanks. I'll try again. It's just a pain not having OD. Life is short!

As of NOW 7/23 11:07 am EDT, it's still not working.

Rick

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
basj
Join Date 03/2001
+767 sdemployee
Reply #3 July 23, 2021 11:10:45 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
Pythor1
Join Date 04/2019
0
Reply #4 July 23, 2021 11:42:03 AM
from Stardock ForumsStardock Forums

I will, thanks.

 

Still not working.  I actually renewed my sub 3 days before it was due but now it's 4 days after the expiration and it still won't update. 

->> Is this a product problem, or internet problem? I usually run with a VPN, but have tried it both ways. Same permission error.

Rick

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
Pythor1
Join Date 04/2019
0
Reply #5 July 28, 2021 11:37:26 PM
from Stardock ForumsStardock Forums

I can't get any assistance with support on this. I want to CANCEL this order. Yes I submitted a request for that.

Rick

I've been supporting Stardock for about 15 years and this is the first annoyance I've ever had.

I'm really disappointed.

 

 

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
basj
Join Date 03/2001
+767 sdemployee
Reply #6 July 28, 2021 11:41:07 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Did you submit a refund request ticket? If you did, what is the ticket number? Need it to forward to Support.

Thanks
Basj,
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
Pythor1
Join Date 04/2019
0
Reply #7 July 29, 2021 10:36:22 AM
from Stardock ForumsStardock Forums

SSN-14723 is the latest.

 

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
basj
Join Date 03/2001
+767 sdemployee
Reply #8 July 29, 2021 10:41:20 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
Pythor1
Join Date 04/2019
0
Reply #9 August 1, 2021 6:33:30 PM
from Stardock ForumsStardock Forums

Everyone is asleep but you. All I get is an email with a canned response about how to find my keys. I have them. I can't get OD to install. It has a permission error.

I'll do without it I guess. Keep my money for the sub. Maybe one day I'll get a response. I won't subscribe again.

Thanks for trying.

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
AzDude
Join Date 11/2002
+476 sdemployee
Reply #10 August 1, 2021 8:18:40 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

It is the weekend right now and support desk is closed 

but we'll see if we can't get you more help on Monday with

your issue SSN-14723.

Myself I don't use ODM for my Downloads I use my Account

which always has the latest versions .

 

 


AzDude
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
basj
Join Date 03/2001
+767 sdemployee
Reply #11 August 1, 2021 9:06:55 PM
from Stardock ForumsStardock Forums

But, you still can download from your account and install it, yes?

Thank you,

Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
Pythor1
Join Date 04/2019
0
Reply #12 August 1, 2021 10:27:03 PM
from Stardock ForumsStardock Forums

I can download, but it DOES NOT INSTALL.

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
basj
Join Date 03/2001
+767 sdemployee
Reply #13 August 1, 2021 11:23:52 PM
from Stardock ForumsStardock Forums

When you install those via direct download is error pop up as what you post in your initial post? Can you try these step just a test.

  1. Install Fences using the installer you download from your account.
  2. If the same issue appear.
  3. Do the Cleanboot install,  using these step and install from new admin account. https://forums.stardock.com/486084/fences-support-faq#cleanboot.

Try that and report back.

Thank you,

Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
bobj420
Join Date 02/2021
+10
Reply #14 August 2, 2021 3:28:04 AM
from Stardock ForumsStardock Forums

I don't have OD but that error looks to me like a Windows file permission error. AVs or even Windows could be deep scanning the file at the time of opening causing that error.

Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
sdRohan
Join Date 10/2012
+378 sdsupport
Reply #15 August 2, 2021 12:59:37 PM
from Stardock ForumsStardock Forums

Quoting bobj420,
reply 14

I don't have OD but that error looks to me like a Windows file permission error. AVs or even Windows could be deep scanning the file at the time of opening causing that error.

It almost certainly is but software developers get the blame 😉

As a test, create a new Windows Administrator account:

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d

Try to install (will almost certainly work).

You can then log onto your normal account (and delete the other if you wish).

Sean Drohan
Stardock Support Manager

+1
Reason for Karma (Optional)
Successfully updated karma reason!
Pythor1
Pythor1
Join Date 04/2019
0
Reply #16 August 15, 2021 2:51:11 PM
from Stardock ForumsStardock Forums

No one blaming anyone.

Wanted a solution for getting it to work.

 

Anywho... I've also got a Windows 11 machine now and will once again, give it a try.  I already picked up Start 11.    

 

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v1.0.0.0   #108499   web02  Server Load Time: 00:00:00.0000093  Page Render Time: