I responded to the Stardock email sent to me this morning advising that Fences 3.1 was available for download by clicking the 'download now' button in the message body.
A download was provided, installed and a reboot requested. However, what transpired as a result of the reboot was a Windows 'blue screen' suggesting that I should quote the windows stop code 0xc000021a to any engineer that turned up to fix the issue.
I'm not an expert but after finding a way (internet research) to revert my computer to a previous restore point, Windows finally (1hour later) rebooted to the desktop. All my Icons were present in a jumbled up order and a fences message that said
"Fences has detected that Explorer was not closed properly, as a precaution Fences has been temporarily disabled. To re-enabled Fences, right click your desktop and choose "Enable Fences".
My experience with right clicking was a few screen flashes, my Fences boxes appearing empty of icons and then flashing again to reveal the previous jumbled icon screen and the same 'Explorer not closed' message. However, at least my computer was working again and I could get on with some work!
Later in the day I tried re-installing Fences 3.1 and the same happened. I also attempted various suggestions from this and other Stardock forums - waiting in trepidation every time a reboot was required. From this forum I tried the purge and re-install - same again. so finally (2 hrs of attempts later) I followed the instructions to download 3.09 shown above - and what do you know, everything was returned to 'normal'. The reboot went smoothly and Fences worked perfectly with all my icons in their correct boxes as before.
As I've already said I'm not any kind of expert, I don't even know what Display Fusion and Wallpaper Engine are ( and I don't really want to know). Like many of your customers I just would like an update from Stardock to:
1. Improve the way Fences works (do what it says on the tin or email)
2. Install without any issues (after all, I think mine is a regular pc, if a bit on the old side!)
3. Not to attempt to destroy Windows and therefore access to all my computer files
4. Not engage me in 3 hours of my life to return to the same computer/Fences configuration that I had yesterday!
From the comments of others in this forum I conclude that Fences 3.1 is not fit for release and that extensive work needs to be undertaken to solve the problems indicated. Personally I think I'll stick with v3.09 as I know it works and does not result in a Windows 'blue screen' (I hope!)
System information - to assist:
My computer is a personally owned (not corporate) Dell XPS 8500 x 64 running Windows 10 Home version 10.0.19042 with a Dell A12 Bios.
I'm not a regular in this forum and hopefully won't have need to return so any 'solutions' you have will probably not be implemented. However, I do hope that version 3.11, when it is released, perhaps after extensive testing this time, will work as advertised.
TGN (just a regular customer and Fences user)