Cart Search
New Topic
Forum Home | Login
Twystys
Twystys
Join Date 04/2021
0

Beta 11 will not run.

May 7, 2021 7:35:01 PM from Stardock ForumsStardock Forums

10 ran flawlessly. Uninstalled, rebooted, installed 11. It opens, but as soon as I try to apply to the desktop in goes non-responsive.

 

Windows 10 20H2 

 

Event ID 1002

The program DeskscapesConfig.exe version 10.9.0.7 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 2c4

 Start Time: 01d74397e60ce318

 Termination Time: 23

 Application Path: C:\Program Files (x86)\Stardock\DeskScapes\DeskscapesConfig.exe

 Report Id: 372bb6bf-7465-4436-8b65-b1fa9fb64a84

 Faulting package full name: 

 Faulting package-relative application ID: 

 Hang type: Cross-thread

And...

 

Event ID 1000

Faulting application name: DeskscapesConfig.exe, version: 10.9.0.7, time stamp: 0x60916283

Faulting module name: ntdll.dll, version: 10.0.19041.964, time stamp: 0xb7db0838

Exception code: 0xc0000005

Fault offset: 0x0006632e

Faulting process id: 0x20f8

Faulting application start time: 0x01d7439882778147

Faulting application path: C:\Program Files (x86)\Stardock\DeskScapes\DeskscapesConfig.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 10b0533a-97a7-4c3f-92b2-8def528089b3

Faulting package full name: 

Faulting package-relative application ID: 

Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
basj
Join Date 03/2001
+530 sdemployee
Reply #1 May 7, 2021 8:21:41 PM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
AzDude
Join Date 11/2002
+363 sdemployee
Reply #2 May 7, 2021 8:35:55 PM
from Stardock ForumsStardock Forums

Hello,

Would you do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the Beta 11  version Reboot , test and report back , please .

 

AzDude
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
Twystys
Join Date 04/2021
0
Reply #3 May 7, 2021 11:20:04 PM
from Stardock ForumsStardock Forums

Uninstalled, rand the purge, rebooted, etc. etc. Took the bat file apart and ensured all functions ran. The file purges deskscapes 10 remnants, among other things. It didn't resolve the issue with the beta. Ran process explorer (regmon and filemon) and looked for any issues with permissions etc. Still getting the crossthread error. Uninstalled the beta, reinstalled 10 and it works. I'll just wait.

Thank you for the quick replies! Oh, and the purge broke autoupdates so I get an error everything I start Object Desktop now. I'll fix it during the next round of updates.

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
Twystys
Join Date 04/2021
0
Reply #4 May 7, 2021 11:36:57 PM
from Stardock ForumsStardock Forums

One more note for your troubleshooting. Before the purge the preview was missing when selecting the background. After the purge, the preview was working but otherwise the results were the same.

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
Frogboy
Join Date 03/2001
+2134 sdemperor
Reply #5 May 8, 2021 11:57:52 AM
from Stardock ForumsStardock Forums

When you say non-responsive do you mean the desktop or the config app?

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
Twystys
Join Date 04/2021
0
Reply #6 May 8, 2021 3:26:41 PM
from Stardock ForumsStardock Forums

The config app runs, but when I tell it to apply to the monitors the config app goes non-responsive and never applies anything to the desktop.

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
AzDude
Join Date 11/2002
+363 sdemployee
Reply #7 May 8, 2021 3:49:26 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
Neil Banfield
Join Date 04/2001
+523 sdemployee
Reply #8 May 8, 2021 4:02:30 PM
from Stardock ForumsStardock Forums

When it goes non responsive, are you able to open taskmanager, find the Deskscapesconfig process on the details tab with the coloured icon) and right click and click Create Dump file and then find a way to send us a link to that file?

It would allow us to see what thread is waiting on what and further debug this issue.

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
Twystys
Join Date 04/2021
0
Reply #9 May 8, 2021 4:43:19 PM
from Stardock ForumsStardock Forums

It has been uninstalled. 10 works and I'm staying on that for now.

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
sdRohan
Join Date 10/2012
+246 sdsupport
Reply #10 May 10, 2021 8:47:19 AM
from Stardock ForumsStardock Forums

Quoting Twystys,
reply 9

It has been uninstalled. 10 works and I'm staying on that for now.

We really would like your help tracking any issues down and resolving them. We would be most grateful should you reconsider.

Neil, the one that asked the questions, is the lead dev for DS. Frogboy is a pretty big deal here too (he owns Stardock).

You can be sure he \ we will work with you to find the cause.

In any event, thank you.

Sean Drohan
Stardock Support Manager

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
boxicix
Join Date 10/2020
0
Reply #11 May 12, 2021 7:46:49 PM
from Stardock ForumsStardock Forums

Hey, I have uninstalled it too and now 10 works great for me too.

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
dunmer2007
Join Date 04/2017
+1
Reply #12 May 13, 2021 1:59:56 AM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 10


Quoting Twystys,
reply 9

It has been uninstalled. 10 works and I'm staying on that for now.



We really would like your help tracking any issues down and resolving them. We would be most grateful should you reconsider.

Neil, the one that asked the questions, is the lead dev for DS. Frogboy is a pretty big deal here too (he owns Stardock).

You can be sure he \ we will work with you to find the cause.

In any event, thank you.

Sean Drohan
Stardock Support Manager

I still have it installed and videos quit playing, they play for a bit while I'm still in the dialogue/settings but when I close it, the video stops after a few seconds...

My system:

WIN 10 64 PRO 20H2 Just recently updated

RTX 3090 462.59 studio drivers

64Gb GSkill 2400

And no, I haven't any codec packs installed, so if there's anything you need me to do...

EDIT: On a separate note, Frog's join date was the very same year that I got my first PC and connection to the internet!

Reason for Karma (Optional)
Successfully updated karma reason!
Twystys
dunmer2007
Join Date 04/2017
+1
Reply #13 May 13, 2021 2:16:35 AM
from Stardock ForumsStardock Forums

Quoting Neil Banfield,
reply 8

When it goes non responsive, are you able to open taskmanager, find the Deskscapesconfig process on the details tab with the coloured icon) and right click and click Create Dump file and then find a way to send us a link to that file?

It would allow us to see what thread is waiting on what and further debug this issue.

Just sent you a PM with my dump file!

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v1.0.0.0   #108499   web02  Server Load Time: 00:00:00.0000125  Page Render Time: