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RAguilar
RAguilar
Join Date 03/2021
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fences crashes when connecting to VPN

March 9, 2021 1:39:58 PM from Stardock ForumsStardock Forums

I have Fences installed on my computer with an i7-7700K processor and 32GB of RAM. It works perfectly until I connect to the VPN using the FortiClient program. I have several Fences configured on the desktop that work perfectly without connecting to the VPN, once I connect to the VPN all the Fences work except one as the latter causes the desktop to become unresponsive causing the desktop to "reboot" (going blank at times).

 

I hope you can help me.

 

Thank you very much in advance and best regards,

 

fences
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RAguilar
AzDude
Join Date 11/2002
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Reply #1 March 9, 2021 1:54:27 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

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RAguilar
sdRohan
Join Date 10/2012
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Reply #2 March 9, 2021 2:52:48 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

  • What version of Fences \ Windows?
  • Has it always done this... or no... this is a new development?  If the latter, what has changed?
  • Is one \ many of the Fences of the Folder Portal variety?
  • Are the desktop files syncing when you do connect (OneDrive, DropBox, etc)?  If you stop the sync from occurring, does it resolve it?

Sean Drohan
Stardock Support Manager

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RAguilar
RAguilar
Join Date 03/2021
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Reply #3 March 9, 2021 3:10:55 PM
from Stardock ForumsStardock Forums

Thank you very much!!

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RAguilar
RAguilar
Join Date 03/2021
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Reply #4 March 9, 2021 3:18:11 PM
from Stardock ForumsStardock Forums

Hello sdRohan

  • What version of Fences \ Windows?
    • The version of Fences is 3.0.9.11 and Windows version is Windows 10 Pro 20H2
  • Has it always done this... or no... this is a new development?  If the latter, what has changed?
    • Always.
  • Is one \ many of the Fences of the Folder Portal variety?
    • It only happens on one Desktop Fences out of the five I have configured.
  • Are the desktop files syncing when you do connect (OneDrive, DropBox, etc)?  If you stop the sync from occurring, does it resolve it?
    • No, Don't syncing Desktop to OneDrive, DropBox

It only happens when I connect to the VPN (Forticlient), without being connected to the VPN it works perfectly.

Thank you for advanced.

Regards,

 

 

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RAguilar
sdRohan
Join Date 10/2012
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Reply #5 March 9, 2021 3:30:57 PM
from Stardock ForumsStardock Forums

I

Quoting RAguilar,
reply 4

It only happens on one Desktop Fences out of the five I have configured.

Meaning, if that Fence is eliminated, it does not happen?  What is special about the Fences - is it a Folder portal or a regular Fence?

Sean Drohan
Stardock Support Manager

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RAguilar
RAguilar
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Reply #6 March 14, 2021 9:17:59 AM
from Stardock ForumsStardock Forums

Hello,

If I delete the last one created, the failure is reproduced in the last one created of those that still exist. This error only occurs when I connect to a VPN.

They are all rolled up regular fences.

Note: Today it does not seem to be happening without having changed anything. I had the problem since the installation (1 month).

Thank you for advanced.

Regards,

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RAguilar
RAguilar
Join Date 03/2021
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Reply #7 May 19, 2021 1:31:15 PM
from Stardock ForumsStardock Forums

Hello,

 

After a few more months of this I have noticed that this happens when connected to the VPN or not connected to the VPN and it also happens when removing all the roll-up Fences.

 

I have the software installed on two different computers and it happens on both.

 

I get stuck on my desktop with the mouse pointer loading and it often returns an error saying: "Fences has detected that Explorer was not closed correctly....".

 

 

I hope you can help me as it is a very useful program that I would like to use without constant problems.

 

Thank you very much in advance.

 

Best regards,

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RAguilar
sdRohan
Join Date 10/2012
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Reply #8 May 20, 2021 10:07:01 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Almost without exception, we see this on corp-provided PCs that have increased security settings or app.  

Please refer to this thread on the matter:

https://forums.stardock.com/502301/page/1/#3793493

Sean Drohan
Stardock Support Manager

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