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josebraund
josebraund
Join Date 09/2019
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groupy hangs when a teamviewer etc program is minimized

groupy hangs when a teamviewer etc program is minimized

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November 11, 2020 7:34:41 AM from Stardock ForumsStardock Forums

Hello, good morning, this problem happens to me when teamviewer is minimized as seen in the video.

sometimes it happens in other programs the tabs are put that way. minute 1:02

when that happens I can't use the program unless I close the program for example: teamviewer. (the same thing happens with the windows tabs)

 

 

 

 

i am using groupy 1.44

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josebraund
basj
Join Date 03/2001
+490 sdemployee
Reply #1 November 11, 2020 8:12:15 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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josebraund
sdRohan
Join Date 10/2012
+229 sdsupport
Reply #2 November 11, 2020 10:38:13 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

I cant seem to reproduce what you are stating (hard to tell from your video what is happening):

Windows 10: 
https://cdn.stardock.us/support/uploads/2020-11-11_10-04-39.mp4

Windows 7:
https://cdn.stardock.us/support/uploads/2020-11-11_10-32-36.mp4

Perhaps try a clean boot to see if something else is causing the issue:
https://forums.stardock.com/488142/groupy-support-faq#cleanboot

Sean Drohan
Stardock Support Manager

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josebraund
josebraund
Join Date 09/2019
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Reply #3 November 11, 2020 5:35:04 PM
from Stardock ForumsStardock Forums

 

hello good night, you have to do the same thing that I do so that the error appears,

In the videos that you post, none leads to the error that happens to me since you do different actions.

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josebraund
josebraund
Join Date 09/2019
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Reply #4 November 13, 2020 10:04:35 PM
from Stardock ForumsStardock Forums

Hello, good night, I did publish a second video video where the problem is clearer and I did not get an answer to any problem.

 have tried with another computer since I have Groupy bought twice and the problem exists.

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josebraund
basj
Join Date 03/2001
+490 sdemployee
Reply #5 November 13, 2020 10:57:08 PM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 2

Perhaps try a clean boot to see if something else is causing the issue:
https://forums.stardock.com/488142/groupy-support-faq#cleanboot

Sean Drohan
Stardock Support Manager

Have you try the cleanboot as suggested by support above?

Thank you,

Basj,
Stardock Community Assistant

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josebraund
josebraund
Join Date 09/2019
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Reply #6 December 5, 2020 7:11:41 PM
from Stardock ForumsStardock Forums

hello friend reinstall the operating system from 0, and follow the same problem, please fix it, there are the tests

Version Groupy 1.46

 

You have to do the steps as I DO, they have to enter through teamviewer as I do in the video to the computer so the error manifests

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