Hi Basj,

So I completely uninstalled CursorFX, made sure it was removed from my Apps, my Programs and I even confirmed it was completely removed from the registry. Then I restarted and downloaded it again from my invoice.  Made it all the way through, including entering my Product Key & email address and got  confirmation that it was activated successfully.  Restarted and it's back in my Start Menu, under Programs in Control Panel and under Apps in Settings and the shortcut is back on my desktop but it just will not open.  When I double click on it, I get the box "Do you want to allow this app to make changes?", I click "yes" and nothing happens. The box goes away, like normal, but CursorFX never comes up.  It hasn't come up since the free trial version crashed on me Sunday or Monday.

Thanks,

Jenn

My apologies.  I've now done the purge and a restart.  I confirmed that CursorFX was completely removed from my Start Menu, my desktop, my Apps and my Programs--though it did not remove the file from my Windows (86) folder where the system put it during the install so I deleted it from there manually.  I re-installed again using the link in my purchase invoice, accepted the T&Cs, entered my License Key & email address when prompted, got the "activation successful" message.  CursorFX is back in all the usual spots but still will not open when I double-click on it.  I even right-clicked and selected "Open as Administrator"--get through the "Do you want to allow this app....?" box (where I always click Yes for this app) and then nothing.  I don't even get the spinning cursor like the system is even trying to open the app.

One weird thing, though, when I did the purge.  The black screen (looks like what you get when you type CMD) told me the operation completed successfully but a box popped up that said "Invalid Uninstall Control File: C:\Program Files (x86)\Stardock\CursorFX\uninstall\unistall.xml" but the Stardock CursorFX file was still in that location after I purged & restarted.  I have screenshots if that will help.

Thanks,

Jenn

I installed it in the default location.

Thank you!!  Could you also forward that I also downloaded the Object Dock manager and while it says "Configure" in the drop-down next to CursorFX, it won't even open from there?  And when going through ObjectDock Manager it doesn't even bring up the "Do You want to allow this app...." box like it does when I try to open from Start or my Desktop?

thank you so very much for all your assistance, Basj!

Hi Sean,

I always click "yes" when that warning box comes up but mine looks like this and once I click yes, the box goes away and the app is supposed to open but it stopped opening Sunday or Monday:

My Controlled Folder Access is already turned off. 

So I clicked on CursorFX in ObjectDesktop and this time the Windows "Do you want to allow this app...." box came up.  I clicked yes but still the app won't open fully.  Double-clicked the shortcut on my desktop again, too and the same thing--warning box comes up, I click "yes" then nothing happens.  So weird & frustrating!!

Jenn

I would suggest since you already solved the corrupted files, try the purge and reinstall again, as I suggested in my first reply to you. Try that and see if it helps and report back.

Thank you,

Basj,
Stardock Community Assistant

HI Basj,

I purged but got the below message.  I re-started, re-installed and then re-started again.  CursorsFX still won't open.  I stays in my Object Desktop as "Configure" but it now has a "cursors" option that takes me to the website where I can download new cursors--that's new.  Before it would only let me uninstall.  This is the message that I've gotten both times I've run the purge, even though it says on the "cmd" screen that it was completed successfully.

Jen,

Don't worry, or bother using, Object Desktop manager - just try to open CursorFX from any search or from a Start menu entry:

When opened, you should not get a UAC ('Do you want to...') window, it should just open:

https://cdn.stardock.us/support/uploads/2020-10-19_09-14-50.mp4

If you are getting prompted, and have CursorFX.exe checked to run as admin, undo that:

C:\Program Files (x86)\Stardock\CursorFX

Ensure the same is not the case for CusrorFXConfig.exe

Sean Drohan
Stardock Support Manager

Click the link below to start the download:
http://sd.stardock.com/Support/Software/SkinStudio/SkinStudio%2010%2010.1.exe

If you don't have the former, it's not installed or not installed properly.  CursorFX4-fs-setup_sd is the installer, not what is run to use the app.

After running CursorFX4-fs-setup_sd, you should have the following in this directory:

If you dont, the install failed.

Sean Drohan
Stardock Support Manager

oh, shoot!  Things look different when you include the "file extension" column.  So sorry!  This is what I have in Program Files (x86):

it brought up the "Do you want to allow this app...." box, I clicked yes.  Then my task bar sort of jiggled/glitched a little then nothing.  It's showing as a Background Process in Task Manager, though (I don't know if that means anything or not). It's not showing under "Apps" like the others I have open (Opera, Outlook, File Explorer, OneNote, Word).

Please make sure UAC is set to default:

If that fails, is there anything in your Windows Event Viewer indicating that it is crashing or that it is being blocked? You can go through the logs and clear them out (no harm to do so):

Try running CFX again and check each to see if a entry is created.  You may also want to try disabling your AV app for testing.

Sean Drohan
Stardock Support Manager