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flobik
flobik
Join Date 12/2012
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Black background for several frames when opening the menu.

August 24, 2020 3:22:36 AM from Stardock ForumsStardock Forums

Hello! When you open the menu, an incompletely drawn background without transparency is displayed for several frames.

Start10 1.95

 

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flobik
basj
Join Date 03/2001
+769 sdemployee
Reply #1 August 24, 2020 5:02:11 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know more on your system.

1) Windows version. Please use Winver.exe for full Windows version numbers.

2) Displays details : Resolutions, Scaling applied (100%,125% 150% etc) on each monitors.

Thanks
Basj,
Stardock Community Assistant.

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flobik
flobik
Join Date 12/2012
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Reply #2 August 24, 2020 5:12:35 AM
from Stardock ForumsStardock Forums

Windows 10 (installed yesterday)

2004 (19041.450)

 

One screen, 100% scale, 1920x1080

 

Thanks

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flobik
basj
Join Date 03/2001
+769 sdemployee
Reply #3 August 24, 2020 5:21:43 AM
from Stardock ForumsStardock Forums

Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/486022/start10-support-faq#reinstalling Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant

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flobik
flobik
Join Date 12/2012
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Reply #4 August 24, 2020 5:33:20 AM
from Stardock ForumsStardock Forums

Done. However, the problem still exists.

Interestingly, if you go into the settings, turn off and turn on transparency, this effect disappears for a while:
https://i.imgur.com/TRNdY8q.png

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flobik
basj
Join Date 03/2001
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Reply #5 August 24, 2020 5:45:07 AM
from Stardock ForumsStardock Forums

Please try cleanboot to see if there is something conflicting with Start10.

https://forums.stardock.com/486022/start10-support-faq#cleanboot

Thank you,

Basj,
Stardock Community Assistant

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flobik
flobik
Join Date 12/2012
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Reply #6 August 24, 2020 6:10:52 AM
from Stardock ForumsStardock Forums

Unfortunately, it didn't help.

Just in case, I want to clarify that this effect only lasts 1-2 frames. The video above has been slowed down for demonstration. In real time, it feels like a fast black flicker when opened.

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flobik
basj
Join Date 03/2001
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Reply #7 August 24, 2020 7:00:24 AM
from Stardock ForumsStardock Forums

Well, I can't reproduce it on my system. I am wondering if you have wallpaperengine installed or anything similar running managing your background.

Thank you,

Basj,
Stardock Community Assistant

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flobik
flobik
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Reply #8 August 24, 2020 7:24:41 AM
from Stardock ForumsStardock Forums

A dark background appears not only on the desktop, but also on other open windows.

This is how it looks in real time:

https://i.imgur.com/MdrhPao.gif

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flobik
basj
Join Date 03/2001
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Reply #9 August 24, 2020 7:48:57 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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