How can I get my registration / product key information
Table of contents
Activation Issues and Questions
Please click here
Information and Usage
My app will not skin
Windows Explorer has a gap in the toolbar area
How do I disable \ reset Curtains via a command prompt
Self Support Options
Curtains Clean Boot
Purging and re-installing
My app will not skin
Please create a new thread in the Curtains forum with specifics about the app and the issue:
- Name and version of the application
- Where to obtain a free \ trial version
- Exact steps to reproduce the issue
- Screenshots \ video of the issue
Windows Explorer has a gap in the toolbar area

In a Windows search, type 'Internet Explorer' and open it.
Right-click on the tab row and click 'lock the toolbars'

Close and reopen Windows Explorer
How do I reset \ disable Curtains via a command prompt
The RESETDEFAULTS switch will reapply the win10 wallpaper and light / dark mode defaults
"c:\Program Files (x86)\Stardock\Curtains\curtainsconfig.exe" RESETDEFAULTS
The TURNOFF switch will disable Curtains
"c:\Program Files (x86)\Stardock\Curtains\curtainsconfig.exe" TURNOFF
Curtains Clean Boot
Prior to continuing, I'd like to make sure the issue you are encountering is not occurring as a result of an application conflict. The best way to proceed would be to try loading under a new Window's Administrator account and in a "clean boot" state.
Create a new Windows Administrator (<--important that its an Administrator) account:
Windows 10:
http://windows.microsoft.com/en-us/windows-10/create-a-local-user-account-in-windows-10
Log in under that account and try. If it fails, and while still under that account, please click the link below for performing a 'clean boot' under it:
https://support.microsoft.com/en-us/kb/929135
After you've loaded Windows in a clean state, please download this file:
https://cdn.stardock.us/support/uploads/CurtainsStart.zip
Run the batch file in it to start the Curtains service.
Purging and re-installing
The following tool will purge the application for a possible re-install (if that is the goal).
**IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file.
Please follow this link:
https://cdn.stardock.us/support/uploads/CurtainsPurge.zip
Save the file to your desktop, right click it and select "Run as Administrator"

You may be notified that Windows is protecting your PC. Select "More info" and then "Run anyway".
Reboot the computer and reinstall the application. It is important to get the most recent version of the application.
For trials:
Please ensure you have the most recent trial available:
https://www.stardock.com/products/
For Stardock direct purchases:
For getting your product and key, please see the following:
https://www.stardock.com/support/productkeyretrieval
Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.
For Steam Purchases (if available and purchased from Steam):
Even after using the purge file, you still need to use the 'uninstall' option (image is for Fences but its the same for Groupy):


Then re-Install from Steam and Steam only.
Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.