How can I get my registration / product key information
Table of contents
Activation Issues and Questions
Please click here
Information and Usage
My app will not skin
Windows Explorer has a gap in the toolbar area
How do I disable \ reset Curtains via a command prompt
Self Support Options
Curtains Clean Boot
Purging and re-installing
My app will not skin
Please create a new thread in the Curtains forum with specifics about the app and the issue:
Name and version of the application
Where to obtain a free \ trial version
Exact steps to reproduce the issue
Screenshots \ video of the issue
Windows Explorer has a gap in the toolbar area
In a Windows search, type 'Internet Explorer' and open it.
Right-click on the tab row and click 'lock the toolbars'
Close and reopen Windows Explorer
How do I reset \ disable Curtains via a command prompt
The RESETDEFAULTS switch will reapply the win10 wallpaper and light / dark mode defaults
"c:\Program Files (x86)\Stardock\Curtains\curtainsconfig.exe" RESETDEFAULTS
The TURNOFF switch will disable Curtains
"c:\Program Files (x86)\Stardock\Curtains\curtainsconfig.exe" TURNOFF
Curtains Clean Boot
A "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. This is similar to starting Windows in Safe Mode, but provides you more control over which services and programs run at startup to help you isolate the cause of a problem.
Creating a new Windows Administrator Account
For testing, please create a new Windows Administrator account.
Windows 7
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7
Windows 8
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8
Windows 10 & 11
http://windows.microsoft.com/en-us/windows-10/create-a-local-user-account-in-windows-10
Log in under that account and try. If it fails, and while still under that account, please click the link below for performing a 'clean boot' under it:
Windows Clean Boot Documention
https://support.microsoft.com/en-us/kb/929135
Enable Stardock Software
After you've loaded Windows in a clean state, please download this file:
https://cdn.stardock.us/support/uploads/CurtainsStart.zip
Run the batch file in it to start the Curtains service.
Curtains purging and re-installing
Obtaining the purge file
Please follow this link:
https://cdn.stardock.us/support/uploads/CurtainsPurge.zip
Save the file to your downloads folder.
Purging the application
Double-click the downloaded purge file and select "Run as Administrator" if you're on Windows 7/8/8.1/10.
If you are running Windows 8/10/11, you may be notified that Windows is protecting your PC. Select "More info" and then "Run anyway".
Reboot the computer and reinstall the application. It is important to get the most recent version of the application.
Reinstalling
For trials:
Please ensure you have the most recent trial available:
https://www.stardock.com/products/
For Stardock direct purchases
For getting your product and key, please see the following:
https://www.stardock.com/support/productkeyretrieval
For Steam Purchases
Even after using the purge file, you still need to use the 'uninstall' option in the Steam client:
After, re-Install from Steam and Steam only.
Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.
