How can I get my registration / product key information

Table of contents

Activation Issues and Questions
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Information and Usage 
My app will not skin
Windows Explorer has a gap in the toolbar area
How do I disable \ reset Curtains via a command prompt

Self Support Options
Curtains Clean Boot
Test In Windows Sandbox
Purging and re-installing

My app will not skin

Please create a new thread in the Curtains forum with specifics about the app and the issue:

• Name and version of the application
• Where to obtain a free \ trial version
• Exact steps to reproduce the issue
• Screenshots \ video of the issue

Windows Explorer has a gap in the toolbar area

In a Windows search, type 'Internet Explorer' and open it.

Right-click on the tab row and click 'lock the toolbars'

Close and reopen Windows Explorer

How do I reset \ disable Curtains via a command prompt

The RESETDEFAULTS switch will reapply the win10 wallpaper and light / dark mode defaults

"c:\Program Files (x86)\Stardock\Curtains\curtainsconfig.exe" RESETDEFAULTS

Curtains Clean Boot

Prior to continuing, I'd like to make sure the issue you are encountering is not occurring as a result of an application conflict. The best way to proceed would be to try loading under a new Window's Administrator account and in a "clean boot" state.

Create a new Windows Administrator (<--important that its an Administrator) account:

Windows 10:

http://windows.microsoft.com/en-us/windows-10/create-a-local-user-account-in-windows-10

Log in under that account and try.  If it fails, and while still under that account, please click the link below for performing a 'clean boot' under it:

https://support.microsoft.com/en-us/kb/929135

After you've loaded Windows in a clean state, please download this file:

https://cdn.stardock.us/support/uploads/CurtainsStart.zip

Run the batch file in it to start the Curtains service.

Test in Windows Sandbox

In an effort to create a clean install environment without having to reformat your system, Windows 10 & 11 Pro have a "VM" (Virtual Machine) like feature called Windows Sandbox. This will replicate a freshly installed operating system without any other software installed. This is a great way to test to see if other programs are conflicting with Stardock products. 

The following guide, will walk you through the steps to enable Windows Sandbox:

https://pureinfotech.com/enable-windows-sandbox-windows-10/

After Sandbox is setup, install and activate your Stardock product to see if the issue you are having is also being reproduce in this fresh environment or if it is working properly in this mode.

NOTE: If you have a single activation Stardock product, you will be asked if you want to deactivate your other PC to proceed installing in the Sandbox environment. After finishing with the test, you will eventually be asked to activate on your other PC again and can do so.

Purging and re-installing

The following tool will purge the application for a possible re-install (if that is the goal). 

**IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file.

Please follow this link: 

https://cdn.stardock.us/support/uploads/CurtainsPurge.zip

Save the file to your desktop, right click it and select "Run as Administrator"

You may be notified that Windows is protecting your PC.  Select "More info" and then "Run anyway". 

Reboot the computer and reinstall the application.  It is important to get the most recent version of the application.

For trials:

Please ensure you have the most recent trial available:

https://www.stardock.com/products/

For Stardock direct purchases:

For getting your product and key, please see the following: 

https://www.stardock.com/support/productkeyretrieval

Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.

For Steam Purchases (if available and purchased from Steam):
Even after using the purge file, you still need to use the 'uninstall' option (image is for Fences but its the same for Groupy):

Then re-Install from Steam and Steam only.

Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.