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pcguru1980
pcguru1980
Join Date 07/2019
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no deskscapes with dual monitors.

July 22, 2019 6:22:35 PM from Stardock ForumsStardock Forums

already tried whats posted in this forum. nothing worked. support refuses to help me via email.

windows 10 x64

deskscapes
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pcguru1980
basj
Join Date 03/2001
+1513 sdemployee
Reply #1 July 22, 2019 7:39:18 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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pcguru1980
sdrohan
Join Date 10/2012
+674 sdsupport
Reply #2 July 23, 2019 8:40:53 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

no deskscapes with dual monitors.

If you are using DeskScapes 8, this was the result of a Windows update that broke that functionality.  DS10, the newest version, does not suffer from that issue.  You can upgrade at a discount from here:

https://www.stardock.com/products/deskscapes/download

Sean Drohan
Stardock Support Manager

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pcguru1980
pcguru1980
Join Date 07/2019
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Reply #3 July 24, 2019 9:15:13 PM
from Stardock ForumsStardock Forums

ok so your product doesn't support this operating system anymore but there's an update that fixes it, only i have to pay you for it? I'm pretty sure this isn't how that's supposed to work.

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pcguru1980
sdrohan
Join Date 10/2012
+674 sdsupport
Reply #4 July 25, 2019 8:56:03 AM
from Stardock ForumsStardock Forums

Hello,

Quoting pcguru1980,
reply 3

ok so your product doesn't support this operating system anymore but there's an update that fixes it, only i have to pay you for it? I'm pretty sure this isn't how that's supposed to work.

Please see:
https://forums.stardock.com/491409/page/1


Sean Drohan
Stardock Support Manager

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pcguru1980
pcguru1980
Join Date 07/2019
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Reply #5 July 25, 2019 9:46:01 AM
from Stardock ForumsStardock Forums

ya i've read that. basically all your customers are saying what i'm saying. i bought this thing maybe 2 months ago and now you are telling me to buy it again? I expect you to find your supervisor's supervisor and have them contact me directly. Either give me the fix or refund me.

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pcguru1980
sdrohan
Join Date 10/2012
+674 sdsupport
Reply #6 July 25, 2019 10:20:13 AM
from Stardock ForumsStardock Forums

pcguru1980,

Quoting pcguru1980,
reply 5

i bought this thing maybe 2 months ago

It was 03/28/2019 which would put it well past the 30 day refund window.

If you have read that thread in its entirety, you should see what happened, why we had to stop supporting DS8, and what discounts we offered to owners of DS8.  If we aren't allowed to recoup the costs of development, and compensate our staff for doing so, we will not be able to continue to produce the quality products you have come to expect from us.

As a reminder, the discount for being a DS8 owner would only have DS10 costing $4.99 USD.

That said, and as pointed out in that thread, DS8 will work with multiple monitors; just some concessions need to be made on resolutions for each ( need to be the same ).  We did not make it so that was the case, Microsoft made changes that made it so for that version.

Sorry for any confusion and thank you for your patronage, support, and feedback.

Sean Drohan
Stardock Support Manager

 

 

 

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pcguru1980
xer0615
Join Date 05/2018
0
Reply #7 August 27, 2019 6:26:12 PM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 6

pcguru1980,


Quoting pcguru1980,
reply 5

i bought this thing maybe 2 months ago



It was 03/28/2019 which would put it well past the 30 day refund window.

If you have read that thread in its entirety, you should see what happened, why we had to stop supporting DS8, and what discounts we offered to owners of DS8.  If we aren't allowed to recoup the costs of development, and compensate our staff for doing so, we will not be able to continue to produce the quality products you have come to expect from us.

As a reminder, the discount for being a DS8 owner would only have DS10 costing $4.99 USD.

That said, and as pointed out in that thread, DS8 will work with multiple monitors; just some concessions need to be made on resolutions for each ( need to be the same ).  We did not make it so that was the case, Microsoft made changes that made it so for that version.

Sorry for any confusion and thank you for your patronage, support, and feedback.

Sean Drohan
Stardock Support Manager

 

 

 



Funny you'd thank him for support while denying him, a paying customer, support.

I bought this software less than a year ago. It's stopped working. And now as I look for troubleshooting tips to get it working (I know it's not a windows update that broke it-- It stopped working about 2 weeks ago after I reinstalled windows-- My previous windows installation was up to date and it worked flawlessly) and I'm seeing a bunch of posts saying the solution is to pay for the software again.

What a crock of of tish. I will definitely be advising people to stay away from Stardock products

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pcguru1980
amheng5
Join Date 12/2012
0
Reply #8 August 27, 2019 7:39:15 PM
from Stardock ForumsStardock Forums

Same here. Just purchased assuming I can use on function on two monitors but show difference slideshow background. Hope to have this feature provided.

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pcguru1980
sdrohan
Join Date 10/2012
+674 sdsupport
Reply #9 August 28, 2019 9:14:19 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting xer0615,
reply 7

I bought this software less than a year ago.

You purchased DS8: 6/19/2018

Quoting xer0615,
reply 7

It's stopped working.

It would help a great deal to know how it is not working, xer...  Perhaps we can help more after.

Quoting amheng5,
reply 8

Same here. Just purchased

Not exactly the same, you purchased DS10.

Quoting amheng5,
reply 8

Just purchased assuming I can use on function on two monitors but show difference slideshow background. Hope to have this feature provided.

You can manually apply different Dreams / walls on any number of monitors, just not with the 'random' option.  That feature is being considered.

Sean Drohan
Stardock Support Manager

 

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pcguru1980
okekeobi
Join Date 03/2012
+2
Reply #10 August 30, 2019 6:37:28 PM
from Stardock ForumsStardock Forums

No offense, but you guys are acting like this product is actually expensive... it's not. And it's even more affordable if you have the previous version. Desktop/OS customization software is a niche market. There aren't too many competent alternative apps out there, so stop acting like you're going to just "uppity-do" and take your money elsewhere. I understand that when you spend MONEY you want your product to work, but I for one am grateful that there even is a software available for purchase in the first place! Seriously, no butt-kissing, THANK YOU for even making this slight-hobby of pc customization feasible in such a way! It's one thing to have a complaint, or even to be disappointed, but the blatant disrespect in some of these threads is disgusting. That's how it is in technology--even for software that's years old. It's Five Dollars... Stop acting like they haven't fix dozens of bugs and issues for years just because one of yours hasn't been. $5. Don't act like you didn't just buy that popeyes chicken sandwich or some other nonsense 2 days ago.

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pcguru1980
Retro-Gamer
Join Date 09/2019
+1
Reply #11 September 11, 2019 4:46:14 AM
from Stardock ForumsStardock Forums

Yet some of us are just now using our codes to find out we purchased a software that went obsolete in just a year and are expected to pay an additional $5 just for animated pictures. Unbelievable.

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pcguru1980
AzDude
Join Date 11/2002
+551 sdemployee
Reply #12 September 11, 2019 11:36:13 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Retro-Gamer,
reply 11

Yet some of us are just now using our codes to find out we purchased a software that went obsolete in just a year and are expected to pay an additional $5 just for animated pictures. Unbelievable.

DS8 works with win 10 the new version to DS10 ( with lot of new features ) is an upgrade .

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