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Stardock Summer Vacation
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by Island Dog
Jul 10, 2022 12:00

Stardock will be closed for the week starting on Friday, July 1st and we will be returning on Monday, July 11th. We will be monitoring support tickets and forums during this time but expect delays in responses during this time.

DaveRI
DaveRI
Join Date 09/2003
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DeskScapes Beta3 - Registered Dreams Won't Run?

April 24, 2019 2:06:42 AM from WinCustomize ForumsWinCustomize Forums

I have 3 purchased Dreams with activation key codes - Desktop Collage, Liquid, and Moving Wallpaper.  After installing Beta3, the key codes for each of them were accepted fine but the dreams won't preview or run.  I've been doing the deactivate/uninstall/purge/install for each of the updates, and I've gone back and forth a couple of times, so there's been some activity on those keys over the last month.  Similar dreams, non-keyed, such as Water, Ovals, Expanding Shapes, Snow, seem to be working fine.  I don't know if it's an issue with the Beta3 or if I've overused my keys.

Help?

deskscapes
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DaveRI
DaveRI
Join Date 09/2003
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Reply #1 April 24, 2019 2:36:25 AM
from WinCustomize ForumsWinCustomize Forums

Forgot the basics-

Win10 Home version 1809 build 17763.437
Intel Integrated HD Graphics 4600
Single monitor 1920x1080

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DaveRI
AzDude
Join Date 11/2002
+485 sdemployee
Reply #2 April 24, 2019 2:46:29 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

Check and see if your setting for Beta 3 are set as

EVR Direct Show

Maximized - Background Pausing

If not try making that change then test and see if 

the dreams work then and report back .

Also I use the K Lite Mega Codec pk https://codecguide.com/download_k-lite_codec_pack_mega.htm

Reboot if needed..

with all the above done All my dreams even back to 2007 run fine with my Win 10 Home 1809..437

 

 


AzDude
Stardock Community Assistant

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DaveRI
DaveRI
Join Date 09/2003
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Reply #3 April 24, 2019 4:01:09 AM
from WinCustomize ForumsWinCustomize Forums

Thanks.  Didn't help though.  FWIW these are dynamic dreams, they're programs that don't use videos.  I do have the K Light Mega codecs installed though.

Since the other dynamic dreams are running ok, seems like it would be related to the activation keys one way or another, but .... ?  (I think those are the only dreams I have that use keys).

Thanks though.

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DaveRI
AzDude
Join Date 11/2002
+485 sdemployee
Reply #4 April 24, 2019 4:08:35 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

Try this link https://forums.stardock.com/484254/getting-your-products-and-keys

if that doesn't work report back and we can forward to support for help.

 


AzDude
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DaveRI
DaveRI
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Reply #5 April 24, 2019 4:30:56 AM
from WinCustomize ForumsWinCustomize Forums

Nope, no change.

I deleted the .bin files so they would prompt me for the keys again, then copied them straight from the My Downloads page "Just In Case".  The registration screens always tell me the registration is successful.

Hmm, it's a pickle.

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DaveRI
AzDude
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Reply #6 April 24, 2019 4:40:36 AM
from WinCustomize ForumsWinCustomize Forums

Quoting DaveRI,
reply 5

Nope, no change.

I deleted the .bin files so they would prompt me for the keys again, then copied them straight from the My Downloads page "Just In Case".  The registration screens always tell me the registration is successful.

Hmm, it's a pickle.

OK ...

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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DaveRI
oxygene_8
Join Date 04/2019
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Reply #7 April 24, 2019 7:21:22 AM
from Stardock ForumsStardock Forums

I can confirm, I have the exact same problem while deskscapes 8 had no problem running Liquid Dream (the paid version of water dream). Windows 10 Enterprise 1809, Nvidia gtx 960 oc and i5 6600k. There's also nothing relevant in SasLog other than startup log for product 2646.

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DaveRI
sdRohan
Join Date 10/2012
+383 sdsupport
Reply #8 April 24, 2019 8:26:49 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having trouble.

We are aware of an issue with Premium dreams and are looking into it.

----------------
Sean Drohan
Stardock Customer Service Manager

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DaveRI
DaveRI
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Reply #9 April 24, 2019 12:18:00 PM
from WinCustomize ForumsWinCustomize Forums

Thanks for letting me know, I can wait   

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DaveRI
sdRohan
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Reply #10 April 24, 2019 2:25:31 PM
from Stardock ForumsStardock Forums

Quoting DaveRI,
reply 9

Thanks for letting me know, I can wait   

We found what it was and have a fix internally - thanks for the heads up on this, Dave.

Sean Drohan
Stardock Support Manager

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DaveRI
scofficial
Join Date 04/2019
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Reply #11 April 24, 2019 2:41:18 PM
from Stardock ForumsStardock Forums

Try reinstalling with latest version. download soundcloud playlist in one click try this out for more guide i tried it helped me.

 

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DaveRI
DaveRI
Join Date 09/2003
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Reply #12 April 24, 2019 3:03:28 PM
from WinCustomize ForumsWinCustomize Forums

Quoting sdRohan,
reply 10

We found what it was and have a fix internally - thanks for the heads up on this, Dave.

Wouldn't it be great if everything were that easy to find?   

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DaveRI
RedneckDude
Join Date 04/2009
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Reply #13 April 24, 2019 3:47:15 PM
from WinCustomize ForumsWinCustomize Forums

Haven't checked, but good to know!

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