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nicholasmartin
Join Date 08/2018
0

Stardock license disappeared

Frustrated

October 7, 2018 11:02:13 PM from Stardock ForumsStardock Forums

I'm about done with this software.

 

I bought the start10 and groupy a few months ago and had problems making the payment until I ended up getting triple charged. I had to dispute two of those after getting NO response from stardock. Now, my key isn't working any longer and I'm pissed. I'm about to dispute that final payment and wash my hands of you guys.

I like your software. Everything else needs work.

 

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Reply #1
basj
Join Date 03/2001
+172
October 7, 2018 11:30:11 PM from Stardock ForumsStardock Forums

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Need sometime, hopefully everything can be sort out by Monday morning. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you.

Basj

Stardock Community Assistant.

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Reply #2
sdRohan
Join Date 10/2012
+92
October 8, 2018 10:24:42 AM from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.


I have fixed the issue that was causing your problem.  You do have a new key at:

http://www.stardock.com/support/productkeyretrieval

As for this:

I had to dispute two of those after getting NO response from stardock.

We have no prior ticket under your email address.  Can you send me the ticket ID you must have after placing one?

----------------
Sean Drohan
Stardock Customer Service Manager

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Reply #3
nicholasmartin
Join Date 08/2018
0
October 8, 2018 8:41:58 PM from Stardock ForumsStardock Forums

@sdrohan

 

I don't have any records in my email either. I remember trying to file a ticket through the site, maybe my memory is getting blurry there. 

 

Thank you for the help. I'll see if the new key works.

This has just been frustrating, and I've never had a lot of patience working with computers. 

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