It will work when you toggle once to match the resolution then back to the unmatched resolution.  Upon restart you should rinse and repeat.  You have to do this upon restart every time.

Hello
guys I do not understand why you do not release an updated version of deskscapes software for windows 10.
Today I installed the windows 10 1809 build 17763.194 version, I have the black screens again, it is not possible. 
Please solve the problem, otherwise I will not buy anything from you again

Hello,

Sorry to hear you are having issues.

I'm running Windows 10 ..1809 v194 and Deskscapes with no black screens or other problrms.

So let's find out why you are having a problem .

Are you running the latest version of Deskscapes 8.51 from your Stradock account ?

AzDude
Stardock Community Assistant

My Response was to reply # 54 who said nothing about Multi Monitor .

Your Multi Monitor issue is a Known Issue and a fix is being worked on ,

details will be released when ready .

Right now it is said that if you start with all monitors in the same resolution

1920x1080 Deskscapes will work then you can change your resolution on the

other monitors .

Excuse me for my tone, but yesterday I was angry
So guys, I have an acer predator 35 to 3440x1440 and an asus 22 to 1920x1080, I tried in the following ways:
1) remove deskcapes and install deskcapes again, nothing ever black screens
2) remove and reinstall the nvidia drivers, removed with the Display Driver Uninstaller tool (guru3d) ... nothing ever black screens
3) yes i running the latest version of Deskscapes 8.51 from my Stradock account
4) i have two gtx nvidia 1070 in sli mode

Regards

Murdock

Ok , your first post didn't mention dual screens .

Multi Monitor with 1809 and Deskscapes is a Known Issue and is fix

is in the works , all will be notified when ready .

Right now it is said that if you start with all monitors in the same resolution

1920x1080 Deskscapes will work then you can change your resolution on the

other monitors .

I removed the fall update 1809 and Deskscapes is working again.  Here is how you do it:

To uninstall the Creators Update, go to Start > Settings and click on 'Update & security'. Click the Recovery link and then click on 'Get started' under 'Go back to the previous version of Windows 10

I will reinstall the update once StarDock issues a fix.

Locking this thread as it is a known issue and being looked at - no further reports are necessary. 

Sean Drohan
Stardock Support Manager

erm so just a question.

I'll have to buy a new copy to fix this bug?

If you have Object Desktop, no.  If you only purchased DS8, you would need to upgrade to DS10 to resolved it (discounts will likely be available upon release).

It should be noted that the 'black screen' issue was not a 'bug' with DS on multiple monitors (and only with them), it was a result of MS changing something to produce the problem.

Sean Drohan
Stardock Support Manager

That's not how things work I am afraid.  The product works on the OSes it was designed to work on.

Deskscapes 8.5 was released in 2015.  It is now 2019, it did not come with support for changes to an OS that was not even conceived by Microsoft.  Development costs money and we have no plans for further Deskscapes 8 updates as Deskscapes 10 was already well into development.

I'm a bit disappointed especially since the site does say under system requirements Windows 10/8/7 (no mention of Windows 10 up to patch level 1809).

I know, personally, if the sole option is to pay again for a version that includes a fix for software that was listed as supported then I'll be very aware of the sunk cost fallacy and consider my various vendor options before opting to purchase an additional license. At that point I'll also be understanding of the level of support I should expect from Stardock and make future purchase decisions accordingly.

That being said, it seems the die has not yet been cast; and I'm still hopeful that DS8 will receive a fix and thus allay any fear with respect to how Stardock intends to support its software.

Considering I've already bought Deskscapes, Deskscapes 3 and Deskscapes 8 over the years.  And you officially supported Windows 10 for DS8 for years and now all of a sudden because windows updated it's OS (like it always does), you've now all of a sudden decided you're not going to support Win10 anymore (even though you already have officially for years) and now miraculously, you now have a new version of DS called DS10 and tell us who've already purchased a license that we're out of luck?  I'm sorry, but I find that to be a little insulting.

The difference between my previous purchases of DS versions was that you "never" supported the OS's I needed it to work on, with the previous versions.  Which is what prompted me to upgrade each time I did.  This time, you "did" officially support Win10 on DS8 and did so for years.  Now because of a windows update, not an entirely new version of Windows (like going from win7 to win8), a simple windows update (a Windows function we now have no control over) and now you're telling us "too bad, pay us again?".  On top of that, you've kept selling DS8 for years telling people you officially support Win10.  Not that you support Win10 only until the next update.  But that you support Win10.  How did you expect us to take this kind of information? 

Especially when we reported this issue to you 6 months ago.  Tested for you to properly define the issue.  And then be told nothing for months.  All the while, while you kept selling the program without telling your customers that it didn't work as intended on the latest version of windows 10 and only telling them that it's a known issue and to wait for an update after they reported the issue.  An update, you are now telling us, you clearly have no intention of providing.  But hey, you can "sell" us a new version of the same software.  Does the exact same thing, but actually works as "advertised" (unlike DS8), probably with a facelift and called DS10 instead of DS8.  How can I take that as anything but insulting?

Is this really how you treat your customers?

What happens when Microsoft releases the next "random" update that kills your software? 

How can I have any faith in any purchase I make from you going forward?

I should point out DeskScapes 10 is rather more than "a facelift" of DS8.5

Apart from the new UI, there have been substantial changes made to how it works on a low level, direct integration of WinCustomize downloads, an entirely new video engine used supporting h264 videos which will hardware accelerate where possible reducing CPU as well as taking less memory, major enhancements in how effects work and can be applied (along with new effects), the ability to slow down videos, control sound levels, even control the aspect ratio on a per background basis if you wish for wallpapers you prefer to show differently and that's just what is in the beta.  It is in fact one of the biggest upgrades DeskScapes has ever had!

The low level changes to how it works apparently resolved the problem that DS8 was having on the latest version of Windows 10 without any specific changes so this isn't a change that can be easily ported over to an older version and is fundamental to the new version.

Ultimately DS 8 continues to work on the OS you purchased it for.  It is not possible or sensible to guarantee something will work forever on an OS that gets major updates on a 6 month schedule unless we plan to move it over to a yearly fee which I don't think would be popular.

I should also point out that DeskScapes 8 was released for Windows 8 (in 2013!), not Windows 10.  We released free upgrades for it for 8.1 AND 10.  It should also be noted that DeskScapes 8 continues to work on Windows 10 on single monitor setups.

I did specifically buy it for video backgrounds on a dual monitor PC on Windows 10.  It doesn't matter when DS8 came out.  What matters is when I bought it and what I specifically bought it for.  I bought it for that feature on Win10.  A feature of DS8 that completely breaks DS entirely in the latest Windows update.  A feature that DS8 claimed to support on Win10 when I bought it.  A feature DS8 still actively advertises to support to this day on its store page.  So I am currently not getting what I specifically paid for.  Instead, all I'm getting from Stardock is "Too bad, pay me again!".  And you expect me to be happy about that?