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alprogs
Join Date 09/2018
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Offline Activation Failed(with 1008 error code)

September 4, 2018 10:17:55 PM from Stardock ForumsStardock Forums

I bought the below product yesterday.
- Desktop Essentials Bundle

I was attempt to activate the applications of bundle, but it's not working online activation(license key and account).

I don't know why but it looks like the proxy problems. (My pc on the office was connected internet through proxy server, so I can't access the https sites without authentifications)

So I attempt to offline activating but it's not working too with the below error message. (I was trying to activating fences3)
- This account does not have any valid registrations for this products. (1008)

I submitted the ticket yesterday, but still not received any reply. Would you please let me know how can I activate these applications?

+) Offline activation of groupy is succeed. But fences3 still failed.

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michaelstoddard
basj
Join Date 03/2001
+233
Reply #1 September 4, 2018 11:41:54 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Sardock Community Assistant.

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michaelstoddard
Join Date 11/2013
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Reply #2 November 21, 2018 4:46:01 PM
from Stardock ForumsStardock Forums

Any movement on this?  I am having the same problem and need a resolution soon.

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sdRohan
Join Date 10/2012
+125
Reply #3 November 23, 2018 11:38:24 AM
from Stardock ForumsStardock Forums

Hello,

I submitted the ticket yesterday, but still not received any reply. Would you please let me know how can I activate these applications?

Sorry to hear you were having trouble, however, it seems you were able to activate eventually.


Please let us know if you should have any further questions/concerns.

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michaelstoddard
Join Date 11/2013
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Reply #4 November 26, 2018 11:50:27 AM
from Stardock ForumsStardock Forums

alprogs may have had his issue resolved, but I'm still unable to get registered.  How was his problem solved?

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sdRohan
Join Date 10/2012
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Reply #5 November 26, 2018 12:55:52 PM
from Stardock ForumsStardock Forums

Quoting michaelstoddard,
reply 4

alprogs may have had his issue resolved, but I'm still unable to get registered.  How was his problem solved?

I need to know more about you situation to help, Michael...  What errors are you getting, how are you trying to activate (online or off), what have you tried from here:

https://forums.stardock.com/486311/accounts-and-activation-support-faq

------------
Sean Drohan
Stardock Support Manager

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michaelstoddard
Join Date 11/2013
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Reply #6 November 26, 2018 4:32:15 PM
from Stardock ForumsStardock Forums

Quoting ,
quoting post

I don't know why but it looks like the proxy problems. (My pc on the office was connected internet through proxy server, so I can't access the https sites without authentifications)

So I attempt to offline activating but it's not working too with the below error message. (I was trying to activating fences3)
- This account does not have any valid registrations for this products. (1008)

+) fences3 still failed.

Same as alprogs.  I try and get through the Manual Activation process for Fences 3 and when I submit to download the activation file I get

- This account does not have any valid registrations for this products. (1008)

 

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