Fences 3 Not working

Hi ....just an updated basically now all my desktop icons have come back, its basically that when installing fences, it automatically unchecks the option of show desktop icons which is why everything had disappeared.

Right click mouse on desktop and select view option and choose show desktop icpons

Now i need to sort out the installer, please can someone tell me why Fences 3 is not working on Windows 10

thanks

Hello,

Sorry to hear you are having issues. But we need more information. What do you mean Fences not working? It fail to install? or It fail to start. Have you tried start it up manually?

Basj,

Stardock Community Assistant.

Hello

Thank you so much for the reponse.

Basically after i install the fences 3 free trial which i donwloaded from Stardock site, nothing happens

1) when i right click and drag the mouse to create a fence, it shows the 2 option create fences etc but when i click on it nothing happens

2) when i double click on the desktop the icons are supposed to disappear but nothing happens there as well.

we were using fences with windows 7 in our organisation but now all systems are being upgraded to windows 10 and we got so used to it that its become a part of daily operations.

OS details - Windows 10 Pro - 64 bit version

regards

Sureshv

Hello

Would you Please try this PURGE: https://forums.stardock.com/486084/fences-support-faq#reinstalling

Reboot and ReInstall the latest version.

AzDude
Stardock Community Assistant

Hi,

I am facing the same issue - not able to create new fences.

I have already installed/re-installed the tool several times, I have tried PURGE and I have checked if any other tool has blocked fences in any way -> all of this without any result.

FENCES: version 3.09

WINDOWS: MS Windows 10 Pro, Version 10.0.19042 Build 19042

Also none of any other workarounds discussed in other posts helped.

Kind regards,
Viviane

Hello,
Sorry to hear you are having issues. Have you check if you have accidentally locked you fences? If you do, please unlock it and try again.

Thank you,

Basj,
Stardock Community Assistant

Yes, checked that already, the box is NOT ticket.

Do you have 360 Total Security installed in your system? If you do please review this solution suggested by another user : https://forums.stardock.com/494957/get;3749819 

Thank you,

Basj,
Stardock Community Assistant

No, this is not installed on my machine.

As already initially stated in my first thread I have tried all other possible solutions posted here or elsewhere already.

This was one of those things I have checked up front.

Yes, well I really do not know what you have tried and what you have not. It is best to start your own thread. And please include all relevant information there. Thing such as:

1. More details on your issue. Thing such as :
   • What error popup when you tried create a new Fence?
   • Did you ever able to create a Fences before?
2. Please list down what you have tried.
3. More details on your hardware and installation.
   • CPU brand? AMD, Intel or ARM (Snapdragon)
   • Is yours on Corporate system?

Thank you,

Basj,
Stardock Community Assistant

Hi, sure, I'll try my best - see answers below in line

1. More details on your issue. Thing such as :
   • What error popup when you tried create a new Fence?
     There is no error message at all - when I do 'right-click >> create Fence here' then I see the "busy circle" of Windows appears, then disappears but nothing has happend -> so it pretends sth was happening but no visible outcome
   • Did you ever able to create a Fences before?
     I was able to use the previous version 2.x for years and then the 30-days-trial of Fences 3 on my old computer (worked absolutely fine); now I had to change machines, Fences 2.x not available anymore, so I purchased Fences 3 today -> so with Fences 3 I have never been able to do anything but the installation that ran successfully as far as I can tell
2. Please list down what you have tried.
   • Install-/de-install several times
   • Purge_Fences.bat
   • checked several tools if anything is blocking Fences (i.e. Anti-Vir, Firewall, DeepInstinct system protection)
     NOTE: the completely identical protection systems have been installed on my old machine as well)
   • tried to let Fences auto-set the first fences (not doing it myself) -> this worked with the result that 3 fences were created but I couldn't add more and I neither could move a file from one fence to another
   • Running SasUpgrade.exe without result
   • Checking if Fences is LOCKED (wasn't the case)
3. More details on your hardware and installation.
   • CPU brand? AMD, Intel or ARM (Snapdragon)
     Intel Core i7-8665U CPU 
   • Is yours on Corporate system?
     Not sure what you want to know here .. but it's a company provided laptop (not my personal one) but the previous one where Fences worked on perfectly was too

From this, do you have corporate level antivirus/security software installed in it? Software such as Websense or Forcepoint or anything similar to it?

Thank you,

Basj,
Stardock Community Assistant

Yes, correct, the AntiVirus is managed on a corporate level -Symantec Endpoint Protection, v14.3 build 558.

Please work with your corporate tech to whitelist Fences for it to work correctly.

Thank you,

Basj,
Stardock Community Assistant

Fences is listed as exception in the AntiVir tool but still it doesn't work.

As it did work before on my old machine (same AntiVir tool), I am slightly doubting that AntiVir is hindering Fences to work.

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Ok, great, thanks! Will do .. 

Hello ,

Support would like you to do a Clean Boot ..

Would you Please do a Clean Boot: https://forums.stardock.com/486084/fences-support-faq#cleanboot

test and report back here please .

AzDude
Stardock Community Assistant

Hi, I was unable to add another admin. This is blocked by company issued settings and restrictions. So this is not an option. Sorry!

We can't help you if that is not possible since we can't work out what is the issue here. Most probably, your company issued setting and restrictions, is blocking Fences from doing its job.

Thank you,

Basj,
Stardock Community Assistant

Then there is no other option but a refund.

As per the policy ("technical support will instruct you on how to receive a full refund"), please give instructions.

Please raise a support ticket for refund using the link below : https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant