same happened for me and the mail i send to support got i reply that makes me send a reply for a refund.
seems they are unable to figure out whats wrong, my ODM manager says at subscriptions:
object desktop expires 5-01-2019 so that seems ok.
but still nothing in the manage tab, even sended all screenshots.
the only thing after 2 reply's is a link to retrieve my keys, yeah thats usefull.
great software but really bad support desk.
