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witafrog
witafrog
Join Date 07/2013
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Windows update kills my start 10

February 17, 2018 10:49:35 AM from Stardock ForumsStardock Forums

Not only Windows updates, but just normal cleaning of the hard drive.

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witafrog
basj
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Reply #1 February 17, 2018 10:58:32 AM
from Stardock ForumsStardock Forums

Hello,

Please explain what is the problem.

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witafrog
witafrog
Join Date 07/2013
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Reply #2 February 17, 2018 6:03:54 PM
from Stardock ForumsStardock Forums

When I get a big update, or even clean the hard drive, Virus scan, ccleaner, defrag Start 10 is gone and I have to reinstall. This happens quite often.

 

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witafrog
basj
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Reply #3 February 17, 2018 9:06:25 PM
from Stardock ForumsStardock Forums

Hello,

Have you try these before reinstalling.

https://forums.stardock.com/486022/start10-support-faq#reinstalling

 

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witafrog
witafrog
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Reply #4 February 17, 2018 10:29:47 PM
from Stardock ForumsStardock Forums

I just installed a new program, 10 is gone again, WTF?

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witafrog
basj
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Reply #5 February 17, 2018 11:36:12 PM
from Stardock ForumsStardock Forums

Hello,

Have you or have you not try my suggestion on reply #3?

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witafrog
Neil Banfield
Join Date 04/2001
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Reply #6 February 18, 2018 6:18:16 AM
from Stardock ForumsStardock Forums

Are you rebooting after installing a new app?

It sounds like Start10 is simply not starting up on reboot (hence losing it on OS updates etc).

If so check the Start10 service is set to automatically startup, it may be some 'helpful' optimizing app has set it to disabled / manual in which case Start10 will not start on a reboot.

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witafrog
witafrog
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Reply #7 February 18, 2018 11:36:28 AM
from Stardock ForumsStardock Forums

It is enabled and on auto, next time it goes down I will do the above.

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witafrog
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Reply #8 February 18, 2018 5:11:07 PM
from Stardock ForumsStardock Forums

If this turns out to un-fixable, how many times can I reinstall?

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witafrog
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Reply #9 February 18, 2018 6:44:26 PM
from Stardock ForumsStardock Forums

Let me add a little more. When I installed that program, 10 was dead, tonight I uninstalled the program when it was first installed the services page said nothing about automatic, and said disabled. Once the program was gone every thing on the services page was right. The program was called "Iris: Easy on the Eyes" Hope this helps.

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witafrog
basj
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Reply #10 February 18, 2018 9:17:11 PM
from Stardock ForumsStardock Forums

Quoting witafrog,
reply 9

Let me add a little more. When I installed that program, 10 was dead, tonight I uninstalled the program when it was first installed the services page said nothing about automatic, and said disabled. Once the program was gone every thing on the services page was right. The program was called "Iris: Easy on the Eyes" Hope this helps.

Hello,

We appreciate your feedback. Thank you.

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witafrog
witafrog
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Reply #11 February 18, 2018 9:22:50 PM
from Stardock ForumsStardock Forums

Well here is a new one, I was playing a game, and it got hung up, so I restarted the computer. 10 was gone again. I have used 10 for several years and never had this problem.

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witafrog
basj
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Reply #12 February 18, 2018 9:33:08 PM
from Stardock ForumsStardock Forums

Hello,

Than there is something else causing the problem. Since you've been using Start10 for years and as far as I know Start10 have not had any update recently.

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witafrog
witafrog
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Reply #13 February 19, 2018 11:22:20 AM
from Stardock ForumsStardock Forums

It just goes back to the reg. 10 start button. No apparent reason.

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witafrog
basj
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Reply #14 February 19, 2018 11:29:54 AM
from Stardock ForumsStardock Forums

As I said before. There is something else causing it. Not start10.

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witafrog
Island Dog
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Reply #15 February 19, 2018 11:50:48 AM
from Stardock ForumsStardock Forums

If you are having issues with various software disappearing then you seem to have some type of problem with your OS.

 

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witafrog
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Reply #16 February 19, 2018 4:29:44 PM
from Stardock ForumsStardock Forums

Nothing else disappears, how many times can I reinstall the product.

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witafrog
witafrog
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Reply #17 February 19, 2018 4:42:59 PM
from Stardock ForumsStardock Forums

I got the link to work, so I am ready for next time.

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witafrog
witafrog
Join Date 07/2013
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Reply #18 February 25, 2018 9:32:34 PM
from Stardock ForumsStardock Forums

OK, it did it again just out of the blue. I did step 3 and it worked, at least so far. Thanks.

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witafrog
witafrog
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Reply #19 February 26, 2018 7:37:52 PM
from Stardock ForumsStardock Forums

Well that didn't last long, I just restarted the computer and it is gone again, this is getting tiresome. I ask before with no answer, how many times can I re download this program?

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witafrog
basj
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Reply #20 February 27, 2018 1:29:29 AM
from Stardock ForumsStardock Forums

Quoting witafrog,
reply 19

Well that didn't last long, I just restarted the computer and it is gone again, this is getting tiresome. I ask before with no answer, how many times can I re download this program?

I believe you can install as many time as you want on the same pc. For more info please read the

https://forums.stardock.com/486311/accounts-and-activation-support-faq

https://forums.stardock.com/486311/accounts-and-activation-support-faq#pcinstalls

 

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witafrog
witafrog
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Reply #21 March 4, 2018 7:33:40 PM
from Stardock ForumsStardock Forums

A new wrinkle, when I do a virus scan with Avast, that is when 10 goes away. Any connection?

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witafrog
Island Dog
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Reply #22 March 5, 2018 11:01:32 AM
from Stardock ForumsStardock Forums

Avast is not a very good AV. I would suggest whitelisting Start10.

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witafrog
witafrog
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Reply #23 March 5, 2018 11:16:56 AM
from Stardock ForumsStardock Forums

Please explain how to do that.

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witafrog
sdrohan
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Reply #24 March 5, 2018 2:14:45 PM
from Stardock ForumsStardock Forums

Quoting witafrog,
reply 23

Please explain how to do that.

http://www.getavast.net/support/managing-exceptions

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witafrog
witafrog
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Reply #25 March 5, 2018 5:05:27 PM
from Stardock ForumsStardock Forums

I will try that. Thanks.

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