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Js78955
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Cursor FX v2.16 on Windows 10 does not work properly

November 14, 2017 6:12:11 AM from WinCustomize ForumsWinCustomize Forums

Hi when i run cursorfx i can apply the effects but when i open startbar the mouse cursor is not shown but i can move it and the item is selected but the mouse cursor is not showing when i move the cursor out from startbar i can see mouse cursor,same issue on taskbar and in cortana and in tray.

 

any fix or it

i am on latest w10 16299.19 update

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Js78955
Uvah
Join Date 05/2006
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Reply #1 November 14, 2017 8:30:56 AM
from WinCustomize ForumsWinCustomize Forums

Your OS is the insider fast rack? If so there may be conflicts not showing up in the RTM version.

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Daiwa
Join Date 07/2001
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Reply #2 December 20, 2017 4:34:51 PM
from JoeUser ForumsJoeUser Forums

Starting about the time my rig finally got updated to 1703, CFX (2.16.0) began behaving oddly.  About half the time I log on both the system & CFX cursors display, the other half of logons show the CFX cursors only.  When both display, CTRL+Shift+C just toggles the CFX cursor off & on while the system cursor stays put.  I uninstalled & re-installed the app but the behavior has not changed.  Curious if any others have encountered this.

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Daiwa
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Reply #3 January 7, 2018 6:46:55 PM
from JoeUser ForumsJoeUser Forums

It's now literally alternating with every other boot - normal CFX cursors one boot, both the next.  May submit a ticket.

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neone6
Join Date 12/2010
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Reply #4 January 7, 2018 8:16:21 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Daiwa,
reply 3

It's now literally alternating with every other boot - normal CFX cursors one boot, both the next.  May submit a ticket.
I just made a proper re-install and now it works Perfectly, everywhere, all of the time.  

-I don't think it's the Cfx software that is not working, seems like it's something else.

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Daiwa
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Reply #5 January 7, 2018 10:21:47 PM
from JoeUser ForumsJoeUser Forums

I uninstalled & reinstalled but wasn't as lucky as you, neone6.  

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neone6
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Reply #6 January 8, 2018 4:47:08 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Daiwa,
reply 5

I uninstalled & reinstalled but wasn't as lucky as you, neone6.  
Unfortunately on some systems some stuff just seem to be troublesome   

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Uvah
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Reply #7 January 8, 2018 6:30:45 AM
from WinCustomize ForumsWinCustomize Forums

Only problem I had with the creator's update was with Iconpackager. After the update all icons went back to being ugly yellow. After re applying the icon pack all is well. CursorFx works fine as do the rest. No problems here. Not yet anyway. 

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Reply #8 January 8, 2018 7:12:47 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Daiwa,
reply 2

Starting about the time my rig finally got updated to 1703, CFX (2.16.0) began behaving oddly.  About half the time I log on both the system & CFX cursors display, the other half of logons show the CFX cursors only.  When both display, CTRL+Shift+C just toggles the CFX cursor off & on while the system cursor stays put.  I uninstalled & re-installed the app but the behavior has not changed.  Curious if any others have encountered this.

Quoting brianliu9606,
reply 4

I had the same problem, and I found the cause to be fast startup being enabled. If it was previously disabled (like I had it before), the most recent Windows 10 update re-enabled it. The setting is in the control panel under choose what the power buttons do.

 

 

Quoting Uvah,
reply 7

Only problem I had with the creator's update was with Iconpackager. After the update all icons went back to being ugly yellow. After re applying the icon pack all is well. 

Hum?? Of course it went to default system icons. Are you expected that Stardock and Microsoft working together which automatically applying Iconpackager after Windows updates??   

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Daiwa
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Reply #9 January 8, 2018 8:55:51 AM
from JoeUser ForumsJoeUser Forums

Strange.  That reply 4 from brianliu does not appear in my thread - reply 4 here is from neone6, but Fast Startup remains unchecked (disabled) here in any event.  

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Reply #10 January 9, 2018 12:19:33 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Daiwa,
reply 9

Strange.  That reply 4 from brianliu does not appear in my thread - reply 4 here is from neone6, 

That's because I pasted those quotes from the other thread. 

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Reply #11 January 9, 2018 12:20:39 AM
from WinCustomize ForumsWinCustomize Forums

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Pedone
Join Date 10/2018
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Reply #12 October 18, 2018 12:01:49 PM
from Stardock ForumsStardock Forums

hello a few days ago I made a purchase of the program Cursor FX v2.16 jump an error
paypal and they did not send me the program and they charged me

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basj
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Reply #13 October 18, 2018 12:08:24 PM
from Stardock ForumsStardock Forums

Quoting Pedone,
reply 12

hello a few days ago I made a purchase of the program Cursor FX v2.16 jump an error
paypal and they did not send me the program and they charged me

It is best for you to create a new thread. But, I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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Pedone
Join Date 10/2018
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Reply #14 October 18, 2018 12:10:51 PM
from Stardock ForumsStardock Forums

For what to do pay for paypal does not do it directly the Cursor FX program v2.16 if it does not work for me it is a scam

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sdrohan
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Reply #15 October 18, 2018 1:09:19 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting Pedone,
reply 14

For what to do pay for paypal does not do it directly the Cursor FX program v2.16 if it does not work for me it is a scam

Not a scam...  Please place a ticket here:

https://esupport.stardock.com/index.php?/Tickets/Submit

----------------
Sean Drohan
Stardock Customer Service Manager

 

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Pedone
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Reply #16 October 18, 2018 2:31:51 PM
from Stardock ForumsStardock Forums

I understand it but when I enter the PayPal account and when I buy the program I miss several errors twice and I get my email  [email] twice charging me and they did not send me the program,
It will not be more easy to put it straight to be the purchase so there are no problems, I would like to have Cursor FX program v2.16 full

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Reply #17 October 18, 2018 2:39:30 PM
from Stardock ForumsStardock Forums

Quoting Pedone,
reply 16

I understand it but when I enter the PayPal account and when I buy the program I miss several errors twice and I get my email  [email] twice charging me and they did not send me the program,
It will not be more easy to put it straight to be the purchase so there are no problems, I would like to have Cursor FX program v2.16 full

I understand you have had an order issue, they all showed failed here - its why I want you to pace the ticket, as it, and your personal email, is not well discussed in the forums.

----------------
Sean Drohan
Stardock Customer Service Manager

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Daiwa
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Reply #18 October 18, 2018 11:57:18 PM
from JoeUser ForumsJoeUser Forums

As long as this thread has been revived, the issue remains with version 1709, which is the version I'm currently running.  SD support believes the issue is resolved with the Fall Creators Update, but I've done everything I can to delay/avoid feature updates in self-defense (shoutouts to Jafo & DrJBHL), so it may be a while before I can confirm whether it is indeed resolved with the FCU.

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basj
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Reply #19 October 19, 2018 12:17:01 AM
from Stardock ForumsStardock Forums

Quoting Daiwa,
reply 18

As long as this thread has been revived, the issue remains with version 1709, which is the version I'm currently running.  SD support believes the issue is resolved with the Fall Creators Update, but I've done everything I can to delay/avoid feature updates in self-defense (shoutouts to Jafo & DrJBHL), so it may be a while before I can confirm whether it is indeed resolved with the FCU.

Hello,

Sorry to hear you are having issues. I  am not sure if someone else have suggested to you to try the purge and reinstall for CursorFX?

https://forums.stardock.com/485856/cursorfx-support-faq#reinstalling

If not, please try it and just to make sure re download cursorfx from your account and install that version. Make sure to reboot before and after the install.

Report back here for more assistance.

Thanks.

Basj,

Stardock Community Assistant.

 

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Daiwa
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Reply #20 October 19, 2018 10:14:17 AM
from JoeUser ForumsJoeUser Forums

Thanks, basj  - I've done that previously but I'll give it another shot this weekend & post again.

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Daiwa
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Reply #21 October 20, 2018 1:44:19 PM
from JoeUser ForumsJoeUser Forums

I had in fact NOT tried the purge utility before, just a thorough uninstall/reinstall (twice).  The purge utility appears to have fixed it - at least through a couple of reboots.  So far so good.

So, thanks again, basj!

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Reply #22 October 20, 2018 9:06:17 PM
from Stardock ForumsStardock Forums

Great, glad you solved it.

Thank you,

 

Basj,

Stardock Community Assistant

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Daiwa
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Reply #23 October 20, 2018 11:52:53 PM
from JoeUser ForumsJoeUser Forums

Just a small PS -

It appears the Support FAQ that includes a link to the purge utility was published in November of 2017.  I submitted a support ticket on the issue in January of this year and was told in reply that the issue had been forwarded to the development team for review which, in retrospect, seems odd as they apparently had the solution 2 months prior & didn't point me to it.

But all's well that ends well.  CFX appears to be properly functioning now.

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Reply #24 October 22, 2018 11:45:50 PM
from JoeUser ForumsJoeUser Forums

CURSORS! Foiled again!  The fix lasted roughly 48 hours and about 5 reboots.  Now back to random dual cursors once more.

- Snidely Whiplash

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Reply #25 October 22, 2018 11:56:00 PM
from Stardock ForumsStardock Forums

Quoting Daiwa,
reply 24

CURSORS! Foiled again!  The fix lasted roughly 48 hours and about 5 reboots.  Now back to random dual cursors once more.

- Snidely Whiplash

Sorry the hear that. Can you tell more more. Could you share some information on your display setups. Things such as single, dual or more monitors? Resolution of each monitor. And scaling applied to those monitors.

Thank you,

 

Basj,

Stardock Community Assistant

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