How can I get my registration / product key information
Table of contents
Activaiton Issues and Questions
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Information and Usage
My 'Wobbly Windows' is not working
How can I exclude and app from WindowFX effects
How can I turn off WindowFX from a command line?
Self Support Options
WindowFX Clean boot
Purging and re-installing
My 'Wobbly Windows' is not working
The problem is likely related to "Show window contents while dragging" in Windows
Go to:
Control Panel -> (All Control Panel Items [View by: Large icons]) -> System -> Advanced System Settings -> Advanced [tab] -> Performance->Settings... -> Custom -> (6th setting from bottom, "Show window contents while dragging")
Check "Show window contents while dragging" and see if the WindowFX effect now functions.
How can I exclude an app from WindowFX effects
From the WindowFX 'animation' tab:
How can I turn off WindowFX from a command line?
WindowFX Clean Boot
A "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. This is similar to starting Windows in Safe Mode, but provides you more control over which services and programs run at startup to help you isolate the cause of a problem.
Creating a new Windows Administrator Account
For testing, please create a new Windows Administrator account.
Windows 7
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7
Windows 8
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8
Windows 10 & 11
http://windows.microsoft.com/en-us/windows-10/create-a-local-user-account-in-windows-10
Log in under that account and try. If it fails, and while still under that account, please click the link below for performing a 'clean boot' under it:
Windows Clean Boot Documention
https://support.microsoft.com/en-us/kb/929135
After you've loaded Windows in a clean state, please download this file:
https://cdn.stardock.us/support/uploads/Purge_WFX.zip
Run the batch file in it to start the WindowFX service.
See if your issue persists
WindowFX purging and re-installing
Obtaining the purge file
Please follow this link:
https://cdn.stardock.us/support/uploads/Purge_WFX.zip
Save the file to your downloads folder.
Purging the application
Double-click the downloaded purge file and select "Run as Administrator" if you're on Windows 7/8/8.1/10.
If you are running Windows 8/10/11, you may be notified that Windows is protecting your PC. Select "More info" and then "Run anyway".
Reboot the computer and reinstall the application. It is important to get the most recent version of the application.
Reinstalling
For trials:
Please ensure you have the most recent trial available:
https://www.stardock.com/products/
For Stardock direct purchases
For getting your product and key, please see the following:
https://www.stardock.com/support/productkeyretrieval
For Steam Purchases
Even after using the purge file, you still need to use the 'uninstall' option in the Steam client:
After, re-Install from Steam and Steam only.
Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.
