How can I get my registration / product key information

Table of contents

Activation Issues and Questions
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Information and Usage
Where are themes stored 
Previews are not showing for some cursors
How do I temporarily disable CursorFX?
CursorFX wont change from the current theme
CursorFX is crashing
Dual Cursors on Win10

Self Support Options
Purge and Re-install

Where are themes stored

Themes are stored in:

\Users\Public\Documents\Stardock\CursorFX\Themes\

Previews are not showing for some cursors

If some of the old cursors previews don't show

• Close CursorFX config
• Delete the \Users\Public\Documents\Stardock\CursorFX\Themes\Preview folder.
• Open CursorFX config - may take a little time to populate

How do I temporarily disable CursorFX?

Ctrl+Shift+C, to temporarily disable CursorFX.

CursorFX wont change from the current theme

Please copy the following into Windows Explorer and delete what ever is there. Then open CursorFX and see that CursorFX package has been removed.

%USERPROFILE%\Local Settings\Stardock\CursorFX

CursorFX is crashing

Most problems with CursorFX can be attributed to a bad theme. Try removing or moving the themes from the following location:

7\8\10:

\Users\Public\Documents\Stardock\CursorFX\Themes

and delete CurrentTheme.CursorFX from:

\Users\YourWindowsAccuntName\AppData\Local\Stardock\CursorFX

Dual Cursors on Win10

If you see dual Cursors, one over top another, after a Windows 10 update, run the 'Purge and Re-install' on this page.

Purge and Re-install

The following tool will purge the application for a possible re-install (if that is the goal). 

**IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file.

Please follow this link: 

https://cdn.stardock.us/support/uploads/Purge_CursorFX.zip

Save the file to your desktop, right click it and select "Run as Administrator" if you're on Vista/7/8/8.1/10

If you are running Windows 8/10, you may be notified that Windows is protecting your PC.  Select "More info" and then "Run anyway". 

Reboot the computer and reinstall the application.  It is important to get the most recent version of the application.

For trials:

Please ensure you have the most recent trial available:

https://www.stardock.com/products/

For Steam Purchases:

Install from Steam and Steam only.

For Stardock direct purchases:

For getting your product and key, please see the following: 

https://www.stardock.com/support/productkeyretrieval

Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.