Im also not having any problems, but i dont play multiplayer something they are working on fixing. Dont play any custom factions. Except the ones about how i really dont know steam. Whats your hardware this is a pretty hardware intensive game. If i was you i would just shelve it for awhile, and come back then it will probably be the best game ever.

I am with the others who have a different experience and therefore a different reaction.  Not only does the game work in SP, but I also participate in a twice weekly MP game.  We have hundreds and hundreds of turns logged in multiplayer.  It is not a totally clean experience.  We may have one or two crashes per four hour session.  The auto save file has become an increasingly reliable source of recovery.  It helps to keep the map size and number of players limited until you find what works for your PC/network performance.  It is highly possible you are reacting. or over-reacting, to local issues.

It seems to be a consensus conclusion that you probably have local issues that could be resolved.  It would require sharing more of the technical details involved and less of the emotion.  But there is a community here that is easily encouraged to be helpful.

If you are serious about wanting a refund, good luck with that.  You seem ill informed on where your money went and who would owe you that refund.  I don't understand how yelling at the wrong company will help you, and I think that people who do so tend to make themselves look unreasonable.

If you are looking to vent about complexities and frustration of getting the game going, consider yourself heard by at least one person.  It is still not automagic about getting itself running. Considering some of the technical challenges the game has built-in with its complexities and vast sizes, it is doing well and getting better.  Still, it drives some people wild.  

Still, I think it is worth checking with the forum or Stardock support.  If you quit just because it is a challenge, you may not appreciate the game even if you get it running clean. Otherwise, don't give up yet!  You are so close!

Mmm- okay.

I have to favor already given comments.

While one would argue the game was made by Stardock and therefore the Refund policy is also Stardocks it is not!

- by juridical terms- Steam is a shop gaming platform- In this case you paid Steam for the key- so they have a return policy of 2 hours (afaik) and some special cases. However you can still apply for a refund if- its a special case- that case will be looked separately.

However where Stardock has to abide is Support. If you create a Support-ticket here:

https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

A person from the Staff will contact you and try to help you as best as he or she can.

Given said that
People have many hardware configurations and One company- given its best intentions- can not for the love of God- test them all. Bugs are constantly being worked on and progress is being made. You can follow the progress either via Steam or Official forums.

All I can say- best of luck in trying to fix your problems and check the forums time to time if your problem has been resolved.
Regards,
-Zingo

Sorry you are having an issue. Please contact support so we can get more information so we can see what the problem is.

https://esupport.stardock.com/index.php?/Tickets/Submit

I'm glad you are all doing ok. I can play all kinds of other games with no issue at all, but this one, nightmare.

I will work with the support guys to see if we can resolve this problem. I can usually suss these things out, but this one is really REALLY kicking my ass.