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Windows Explorer crashes because of Fences

fences
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peiz0112
basj
Join Date 03/2001
+998 sdemployee
Reply #51 May 31, 2018 10:18:56 PM
from Stardock ForumsStardock Forums

Quoting mosheah,
reply 50

Not sure about what's next, I couldn't use Fences since I purchased the package and I do not see any fixes soon, waste of money

How do I get my Money back?

Hello,

I'm sorry to hear that, I have forwarded your problem to Stardock Support team for their assistant. Please keep an eye on this thread for any updates. We appreciate your patient.

 

Basj

Stardock Community Assistant.

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peiz0112
sdRohan
Join Date 10/2012
+475 sdsupport
Reply #52 June 1, 2018 9:05:48 AM
from Stardock ForumsStardock Forums

Quoting mosheah,
reply 50

How do I get my Money back?

I have addressed your refund request in a formal ticket.  You should have an email on the subject.

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peiz0112
mosheah
Join Date 05/2018
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Reply #53 June 3, 2018 10:20:41 AM
from Stardock ForumsStardock Forums

Thank you, I received my refund.

Please let know when the problem I described earlier is solved and I'll be happy to purchase it again.

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peiz0112
sdRohan
Join Date 10/2012
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Reply #54 June 4, 2018 8:28:52 AM
from Stardock ForumsStardock Forums

Quoting mosheah,
reply 53

Please let know when the problem I described earlier is solved and I'll be happy to purchase it again.

Again, the prevailing evidence is that that there is not an issue with Fences on its own; rather, that there are app conflicts that are out of our control. 

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peiz0112
mosheah
Join Date 05/2018
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Reply #55 June 4, 2018 8:54:08 AM
from Stardock ForumsStardock Forums

I'm willing to help troubleshoot this with you.

I need a temp license of fences and ability to generate logs.

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peiz0112
sdRohan
Join Date 10/2012
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Reply #56 June 4, 2018 9:24:27 AM
from Stardock ForumsStardock Forums

Quoting mosheah,
reply 55

I'm willing to help troubleshoot this with you.

I need a temp license of fences and ability to generate logs.

We appreciate the offer and will let you know if we do, ty.

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peiz0112
mosheah
Join Date 05/2018
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Reply #57 June 27, 2018 5:30:45 PM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 56


Quoting mosheah,
reply 55

I'm willing to help troubleshoot this with you.

I need a temp license of fences and ability to generate logs.



We appreciate the offer and will let you know if we do, ty.

I started with clean install and tried troubleshooting the crash.

I was able to isolate after I installed Ultramon, nice support for 2 monitors.

After, with a combination of fences explorer crash all the times.

I installed ultramon and now it is working

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peiz0112
Caliban72
Join Date 10/2001
0
Reply #58 January 8, 2019 2:35:41 PM
from Stardock ForumsStardock Forums

Also having an issue with Fences for the past few months, in a similar vein.  It crashes on Windows 10 Enterprise unless I use a solid color background.  Then it seems stable but will not let me changes back to wallpaper slideshow through the personalize UI in WIndows.  When Fences is running on a solid background, I can select Slideshow but it doesn't change away from solid background.  I hadn't seen this behavior pointed out and thought I'd share.

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peiz0112
sdRohan
Join Date 10/2012
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Reply #59 January 9, 2019 9:04:39 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting Caliban72,
reply 58

It crashes on Windows 10 Enterprise unless I use a solid color background

What version (winver.exe) of Windows 10 Ent?

----------------
Sean Drohan
Stardock Customer Service Manager

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peiz0112
Caliban72
Join Date 10/2001
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Reply #60 January 9, 2019 9:13:34 AM
from Stardock ForumsStardock Forums

Microsoft Windows 10

Version 1607 (OS Build 14393.2608)

This is my company system and is likely only going to be updated per the IT groups timeline.

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peiz0112
sdRohan
Join Date 10/2012
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Reply #61 January 9, 2019 9:18:01 AM
from Stardock ForumsStardock Forums

Quoting Caliban72,
reply 60

Version 1607 (OS Build 14393.2608)

That is really rather old, however.  We don't see the issue on any version past Win10 17XX.  What that seems to imply is that MS made changes because the slideshow was causing issues with other apps (perhaps).  The reason I can say that with some confidence is that we did not make any changes to Fences and it now works without issue on versions past Win10 17XX.

----------------
Sean Drohan
Stardock Customer Service Manager

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peiz0112
skill3r69
Join Date 01/2019
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Reply #62 January 18, 2019 6:03:32 AM
from WinCustomize ForumsWinCustomize Forums

Hello, we have the same problem with Fences and Forcepoint TRITON AP-ENDPOINT Crash when we use the return to desktop button.

Everything is working great on my other personal computers, but not on my corporate computer.

I created a really simple workaround to bypass this issue. I created a shortcut pinned to the taskbar who calls a Powershell script minimizing all the Windows.

This is working flawlessly like the return to desktop button. I pinned the shortcut to the left of the taskbar (For a beautiful XP like return to desktop icon )

If people want the script i can upload it.

 

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peiz0112
diogowood
Join Date 08/2017
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Reply #63 January 18, 2019 6:36:04 AM
from Stardock ForumsStardock Forums

I’ve been using win+M instead of win+D to show my desktop - still hoping for a solution though

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peiz0112
sdRohan
Join Date 10/2012
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Reply #64 January 18, 2019 9:02:24 AM
from Stardock ForumsStardock Forums

Quoting skill3r69,
reply 62

I created a really simple workaround to bypass this issue. I created a shortcut pinned to the taskbar who calls a Powershell script minimizing all the Windows.

While not ideal, that is indeed interesting.  Could you post the script to a cloud drive (GoogleDrive, Dropbox, PastBin, OneDrive) - I would like to look at it.

Thanks,

----------------
Sean Drohan
Stardock Customer Service Manager

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peiz0112
skill3r69
Join Date 01/2019
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Reply #65 January 18, 2019 9:10:57 AM
from WinCustomize ForumsWinCustomize Forums

Sure, no problem. I named it RTD for Return To Desktop

https://www.dropbox.com/s/ovk9s2svmxtfkoc/RTD.zip?dl=0

Just paste the folder RTD to the root of C:\ and pin the RTD shortcut to the taskbar (drag n drop).

It's just a 2 line Powershell command, who is doing the same as WIN+M

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davidizsan
Join Date 02/2018
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Reply #66 January 30, 2019 3:25:33 AM
from Stardock ForumsStardock Forums

The same problem in the last version 3.09.11   

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peiz0112
basj
Join Date 03/2001
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Reply #67 January 30, 2019 4:49:39 AM
from Stardock ForumsStardock Forums

Quoting davidizsan,
reply 66

The same problem in the last version 3.09.11   

Hello,

Sorry to hear you are having issues. Need more information. What is the problem. and in what way it similar to problem mentioned in this thread?

Thanks

Basj,

Stardock Community Assistant.

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peiz0112
francmaga
Join Date 12/2009
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Reply #68 February 22, 2019 1:10:11 PM
from Stardock ForumsStardock Forums

it does not work to me )-:

if i click on it.. open a command windows that is immediatly closed.. and that's it!

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peiz0112
Hernandez25
Join Date 06/2019
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Reply #69 July 9, 2019 1:22:07 AM
from Brad Wardell's Little Tiny FrogsBrad Wardell's Little Tiny Frogs

Quoting ,
quoting post

After installing Fences 3.03 on Windows 10, every time while showing the desktop (by using Win+D or pressing show desktop button), Windows explorer crashes and then restarts.

We could observe the desktop is re-drawn and sometime there will be a dialog saying Fences cannot be loaded.

 

Here is reliability history

=====================================================================

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 10.0.10586.672
Application Timestamp: 580ee8b2
Fault Module Name: DesktopDock64.dll
Fault Module Version: 3.0.3.0
Fault Module Timestamp: 57dc461f
Exception Code: c000041d
Exception Offset: 0000000000085327
OS Version: 10.0.10586.2.0.0.256.4
Locale ID: 1033
Additional Information 1: e9cf
Additional Information 2: e9cf6538b97ccf8a321b0cb5c900aa8b
Additional Information 3: 5e96
Additional Information 4: 5e96b66b572e5e20d5c99ee94b2acbd0

Files that help describe the problem
AppCompat.txt
WERInternalMetadata.xml
memory.hdmp
triagedump.dmp

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

 =====================================================================

After uninstalling Fences, everything goes fine...

Does anyone know how to fix it?

I've used fences for quite a number of years and always had this issue to some extent but put it down to the laptop I was using, however having just upgraded to a brand new i7 16GB lenovo X380 yoga the problem persists and it's quite annoying.

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peiz0112
basj
Join Date 03/2001
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Reply #70 July 9, 2019 3:48:26 AM
from Stardock ForumsStardock Forums

Quoting Hernandez25,
reply 69

I've used fences for quite a number of years and always had this issue to some extent but put it down to the laptop I was using, however having just upgraded to a brand new i7 16GB lenovo X380 yoga the problem persists and it's quite annoying.

Hello,
Sorry to hear you are having issues. Need to know more.

1) Windows version numbers. Use Winver.exe for full version numbers

2) Fences version installed.

3) Do you have Forcepoint/Websence or anything similar to it installed?

Thanks

Basj,
Stardock Community Assistant.

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peiz0112
Uhler2001
Join Date 08/2010
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Reply #71 September 4, 2019 6:15:00 AM
from Stardock ForumsStardock Forums

I use this on my work computer and have convinced several others to do the same and we continue to have this problem. Several people no longer use the software because of it. I'd say the workaround using win+M instead of win+D is helpful -- but the other time this comes up is on splitting screens, and not as easily corrected.  Keeping my fingers crossed for a fix here!

 

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peiz0112
basj
Join Date 03/2001
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Reply #72 September 4, 2019 6:44:04 AM
from Stardock ForumsStardock Forums

Quoting Uhler2001,
reply 72

I use this on my work computer and have convinced several others to do the same and we continue to have this problem. Several people no longer use the software because of it. I'd say the workaround using win+M instead of win+D is helpful -- but the other time this comes up is on splitting screens, and not as easily corrected. Keeping my fingers crossed for a fix here!

Hello,
Sorry to hear you are having issues. Would like to know more.

1) Windows version. Please use Winver.exe for full windows version numbers.

2) Fences version.

3) Do you also using Forcepoint/Websence in your system?

Basj,
Stardock Community Assistant.

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peiz0112
nstlouis93
Join Date 09/2019
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Reply #73 September 17, 2019 9:42:59 AM
from Stardock ForumsStardock Forums

Hi,

I was looking forward to this software to help organize my desktop, but I have the same issue mentioned in this thread and it's annoying. Showing desktop & opening task view makes windows explorer to crash . I can use Win+M instead of Win+D, but I'm using task view a lot to switch my apps between different desktop. I wouldn't have bought this software if I was aware of that issue... please fix and find a solution.

Win 10 Enterprise
Fences 3.0.9.11

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peiz0112
basj
Join Date 03/2001
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Reply #74 September 17, 2019 9:54:56 AM
from Stardock ForumsStardock Forums

Quoting nstlouis93,
reply 74

Hi,

I was looking forward to this software to help organize my desktop, but I have the same issue mentioned in this thread and it's annoying. Showing desktop & opening task view makes windows explorer to crash . I can use Win+M instead of Win+D, but I'm using task view a lot to switch my apps between different desktop. I wouldn't have bought this software if I was aware of that issue... please fix and find a solution.

Win 10 Enterprise
Fences 3.0.9.11

Need to know more..What is the issue you faced when use Task view. And do you also have websense/Forcepoint installed in your system?

Thank You,
Basj
Stardock Community Assistant.

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peiz0112
ilyamalyar
Join Date 10/2017
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Reply #75 September 17, 2019 11:12:35 AM
from Stardock ForumsStardock Forums

So is there a path forward to fix Explorer crashes for Forcepoint/Websence users?

I remember that a year or so ago sdRohan was implying that the fix is just a matter of time, but time passes and not much is happening.

 

So what to expect?

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