flaminio7

Join Date 11/2016

Problem... Fences make my desktop black, when i slide between multiple desktops

Hi, my fences make my desktop black, mostly when i switch between multiple fences desktop, but also when i close a browser window, for example. when i draw my mouse on icon i see the the original blu appear behind some icons. I have a simple blu colored desktop and my graphic card is an hd intel with driver well updated. I'm currently working with two monitors, the laptop one and another.

Why do this happen?

Advanced Search

Subscribe to this post

Do not email me updates for this post Email me updates for this post

Successfully updated karma reason!

ZubaZ

Join Date 11/2001

+893

I am unable to reproduce what you describe using Fences 3.03

You should probably contact support so we can collect some data: https://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Successfully updated karma reason!

Graphical problems keep going...

Successfully updated karma reason!

ZubaZ

Join Date 11/2001

+893

Did you contact support?

Successfully updated karma reason!

yes, they made me uninstall and install again... it was worthless.

Successfully updated karma reason!

ZubaZ

Join Date 11/2001

+893

Please post the ticket ID. Thanks.

Successfully updated karma reason!

here is the ticket id: FPX-240-85260

I just have updated my windows 10 and my video driver and i'm still having same problem.

Successfully updated karma reason!

Try:

https://forums.stardock.com/486084/Fences-Support-FAQ#reinstalling

Successfully updated karma reason!

I purged system with the app of the link and after i reinstalled software. Result: i lost all my fence settings and i'm still having the black square problem

Successfully updated karma reason!

Quoting flaminio7,

reply 8

I purged system with the app of the link and after i reinstalled software. Result: i lost all my fence settings and i'm still having the black square problem

We only ever had seen this issue on Windows 7 that had Aero / DWM issues.

https://support.microsoft.com/en-us/help/976170/guided-help-troubleshoot-aero-problems-in-windows-7

If on Win10, I would recommend a rip and reinstall of your video drivers.

Use the link(s) below for updating depending on your video card:

Intel:
http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Nvidia:
http://www.nvidia.com/Download/index.aspx?lang=en-us

Note: Please perform a "clean installation" if you have an Nvidia graphics card. The below screenshots will help with how to do that:

https://www.screencast.com/t/L4rVrm40

https://www.screencast.com/t/30rwsLL9S3c

ATI \ AMD:
http://support.amd.com/us/gpudownload/Pages/index.aspx

For ATI \ AMD driver uninstalling:
http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

Successfully updated karma reason!

I am having the same problem. Fences had worked nicely for years, then my HDD crashed and everything had to be reinstalled, including Windows 10 Pro. Now I get random black squares and sometimes a black background. Tech support could only say purge and reinstall, but the problem persists.

I have three displays on my system and the problem reliably presents when moving to other desktops.

I really would like to continue using Fences, but the black superpixels is a show stopper for me.

Successfully updated karma reason!

Quoting SteveMann,

reply 10

my HDD crashed and everything had to be reinstalled, including Windows 10 Pro.

As I suggested above, if you have recently reinstalled Windows, you are going to want to make sure you have updated video drivers as well.

Successfully updated karma reason!

I am having the exact same problem. I have a fast gaming machine i7 with 16GB of memory and SSD. I know it's not my computer.

Have Stardock replied with a fix yet or do we need to get a refund for this know problem?

Successfully updated karma reason!

Quoting EDJTPA,

reply 12

I know it's not my computer.

Its natural to believe / think that but it rarely the case or we would see it more (Fences 3 has been out for a long long time).

Please see reply #9

Successfully updated karma reason!

If the normal uninstall procedures are useless, then you could have some old video card driver stuck in your system.

I recommend this tool to remove all video card drivers in more depth:
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

I strongly suggest to create a new system restore point or a new backup before using it, just to be safe.

Successfully updated karma reason!

Having the same problem with the black pixels on my desk top

Successfully updated karma reason!

Quoting brandellflores,

reply 15

Having the same problem with the black pixels on my desk top

Hello,
Sorry to hear you are having issues. Need more information.

1) Windows version. Please use Winver.exe for full version numbers

2) Fences version.

3) Steps you already taken so far.

Thanks

Basj,
Stardock Community Assistant.

Successfully updated karma reason!

Same problem for over a year

Successfully updated karma reason!

Quoting mikefariss,

reply 17

Same problem for over a year

Hello,
Sorry to hear you are having issues. Need more information.

1) Windows version. Please use Winver.exe for full version numbers

2) Fences version.

3) Steps you already taken so far.

Thanks

Basj,
Stardock Community Assistant.

Successfully updated karma reason!

1. 2. Fences 3.09

3. I thought it was my pc and did a new OS load. The minute I installed Fences it started back. The monitor, or portions of it will turn black, then the entire screen and change again in no certain order. Sometimes I can use Update when I right click on the desktop and it will clear it only to come back in a few minutes. I have an NVidia card and the entire hp Envy is factory stock. This is not new, it has done it for a couple of years but became really an issue in the past several months. Both drives are SSD. I really like Stardock and especially the Cusor and Fences and have been a customer for years. I downloaded a couple of others last night and none approach Fences when its working. I sure wish you luck in finding the problem because it looks like it is widespread. Thanks Dr. Mike Fariss ***************

Successfully updated karma reason!

Hello Dr. Mike Fariss,

Sorry to hear you are having issues. Have you tried any of the suggestion steps mentioned by Support above? https://forums.stardock.com/480588/get;3697499 and Cleanboot as mentioned here : https://forums.stardock.com/486084/fences-support-faq#cleanboot. Try it one at a time reboot is a must. Retest it and report back.

Thanks
Basj,
Stardock Community Assistant.

Successfully updated karma reason!

I do not want to speak too soon but the display going black in various places cause me to get rid of Fences after years of usage. Two days ago, on a whim, I changed my background from a plain solid blue to the official windows 4 panes with reflection and then I loaded the old Fences 2.o and used it for a while. Then I loaded version 3 and have been using it for two days with no display problems. If it starts back I will try to determine what changed. So far, So good.

Successfully updated karma reason!