did you read what DaveRI said. I don't think you do understand. If you did you would have waited.
You sent in a support ticket on the 11th. however you sent in 11 more in 4 days. Lets say you sent the first one in during the morning. you decided no answer so you sent another one during the afternoon. That make you first one gone and your second one on the bottom of the que (or list).
So you sent one in on the 11th, maybe 2. Now the 12th comes and you send another one or more in, the 13th. etc, etc. So when you sent one in on the 12th or more the previous ones are gone and you are on the bottom of the list again. The 12th, 13th. etc. all previous ones are gone.
They are off on weekends. now and then someone may pop on during the weekend and check things. however if you are always on the bottom you may never get looked at. Just sating.