On Tuesday I was using my computer as normal then out of the blue, after the PC had been on for at least 5 hours, Multiplicity KVM decided that it was no longer registered! I tried giving it my registration info and was informed that my key is invalid! So I went to the EdgeRunner web site, logged in to my account and checked the key there, it was the same and still Multiplicity tells me it's invalid.
So I filed a support ticket (JFD-366-22639) and was informed by the support site that I would be contacted within 1 day. It has now been 3 days and still no reply. I have been unable to use Multiplicity KVM in this time which is now becoming a problem! I paid for KVM for a reason, I am now not able to use what I paid for.
This is really poor customer service. If you say you will contact a customer within 1 day then do so! I need to be able to use what I paid for now, not next week or next month or whenever you decide I am worthy of a reply. I paid for Multiplicity KVM and expect to use it as per my legal right!