I am having the exact same problem as everyone else here. I renewed on January 31, 2016 shortly after receiving the notice that the Object Desktop Software was no longer going to support the $3.99 a month pay scale. It is now a yearly subscription only. The email offered me a discount of $29.99 per year and a $5.00 off coupon making it $24.99 for the year.
I made the payment via Paypal. While making the payment I noticed that Stardock had already cancelled my automatic renewal of the monthly $3.99 payment.
I wasn't worried as i had just pre-paid for the year and received a receipt. I used the download link provided in the email, installed the software and it was activated. It has worked flawlessly up until just yesterday. The installer really did not install anything, it just went through some motions and said click finish. All of the programs were already installed. It had to have been working at one point because i was still getting multiplicity updates and WindowsBlinds auto updated to be compatible with Windows 10. I'm not using Windows 10 but that is irrelevant at this point.
I got on my laptop yesterday and every single program included in Object Desktop was asking to be re-activated. I tried using my key which I knew wouldn't work because it even says "Expired" in red on my account downloads page. The receipt did not provide a new key either.
I don't understand why all of the sudden after working for two months it just expires rendering all of my programs useless.I have a support ticket in but from what I read on the forums it could take weeks to get ab answer. What do I do in the mean time? Do a chargeback on Paypal?
I am trying to be patient but it is very frustrating having 17+ programs that I rely on to just stop working. Please help us!
| Order Date: |
Sunday, January 31, 2016 |
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| Items: |
- Object Desktop Renewal (1 year)
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I blocked out the order number for privacy reasons but this is directly from my Order History page in My Account. I am so sad.
