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Join Date 05/2013
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Bought Start10 as a guest - no email, no product but money away

December 8, 2015 2:24:00 PM from Stardock ForumsStardock Forums

Dear Stardock Team,

 

I wrote you already through the contact form on your website, via Email (sales@stardock.com) and even phoned you right 5 minutes ago.

I bought 3x licenses Start10 for 2 customers with the guest version (without Stardock Account) at 27th december.

Stardock already draw the cash (credit card) but the customers (or myself) did not get an Email from the order and also no keys.

 

2x Start10 for

 

1x Start10 for

 

 

I paid with my own credit card.

But it seems both orders are lost?

Can you please help because I need the licenses for installation.

 

Thanks in advance.

Patrick Huster

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info807
Island Dog
Join Date 06/2003
+1038 sdemployee
Reply #1 December 8, 2015 2:31:46 PM
from Stardock ForumsStardock Forums

Please do not post email addresses in a public forum.

What is your support ticket number?

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info807
Join Date 05/2013
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Reply #2 December 8, 2015 6:38:56 PM
from Stardock ForumsStardock Forums

You are fully right! Thanks for removing.

Thats the problem - I did not get one. I do not have anything in my hand. I only see that the credit card was balanced.

 

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info807
Hankers
Join Date 04/2004
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Reply #3 December 8, 2015 9:26:44 PM
from WinCustomize ForumsWinCustomize Forums

Please contact support here - https://esupport.stardock.com/index.php?/Tickets/Submit

You will get an automated ticket number that you can post in a comment on this thread.

Do not reply until you hear back from a tech support..

Support are open Monday - Friday (9am-4pm EST). USA

Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.

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info807
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Join Date 05/2013
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Reply #4 December 9, 2015 7:11:31 AM
from Stardock ForumsStardock Forums

Ok, perfect. Now I got a ticket number from the system:  #FRO-101-19566

Now I am waiting.......

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The_Gear
Join Date 10/2013
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Reply #5 December 9, 2015 9:27:02 AM
from WinCustomize ForumsWinCustomize Forums

It appears Alan has responded so you should receive an email shortly.

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info807
Join Date 05/2013
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Reply #6 December 9, 2015 10:41:07 AM
from Stardock ForumsStardock Forums

Allright. I will wait for his email......

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Reply #7 December 10, 2015 10:06:47 PM
from Stardock ForumsStardock Forums

Alan was sending me email with website to get the keys (again).

Got them all 3 - done

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