Hey, is anyone else experiencing the game loading and playing fine for 5 minutes and then it just freezes up all of a sudden?
If so, please help!
My drivers are up to date. Bought the game on steam. Frustrated, can't get a response from support.
I have this exact same problem!
The freeze occurs somewhat randomly but does seem related to a large visual change (e.g. zooming in/out, scrolling quickly, attacking, or even just ejecting a fleet). I submitted ticket (#CTI-477-67310) and received an email basically saying to update video driver and run game at lowest settings. I did that and it improved but still freezes from time to time. I can still hear music and move the mouse (and can click things judging by the sound) but the actual game screen is completely frozen.
I have uninstalled (now twice) and reinstalled the game as well as using the steam verify file integrity - no improvement.
As a part of trying to get my video drivers as "uptodate" as possible, i accidentlly screwed my computer up and had to completely restore windows 10. After fresh install and reupdating all the drivers... same problem. I've submitted dump data and used the data collection tool on your support site. Other than the initial response from Sean (with support), I have yet to hear anything else.
looking through other forums, it seems like this is an ongoing issues that is somewhat independent to hardware (i.e. multiple users on multiple platforms with the same issue). I suspect that it is a windows 10 compatibility issue but cannot confirm. (https://steamcommunity.com/app/226860/discussions/1/620703493326109789; https://forums.galciv3.com/458649/page/1/)
This game seems like it would be amazing but I have been extremely frustrated that i have yet to even finish the first 100 turns!
Please help!
Support #CTI-477-67310
