Cart Search
New Topic
Forum Home | Login
s_galland
s_galland
Join Date 02/2013
+1

Windows 8 - DeskScapes 8 Has Black Background

May 2, 2013 10:40:42 AM from Stardock ForumsStardock Forums

The problem I am having is when I run DeskScapes 8 on Windows 8 it has a black background. The only dream that works is Planktonic.

 

Any help would be appreciated!

deskscapes
Locked Post +1 Karma
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
RobertLudlow
s_galland
s_galland
Join Date 02/2013
+1
Reply #1 May 2, 2013 10:48:33 AM
from Stardock ForumsStardock Forums

Also setting a dream as a screensaver doesn't work

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #2 May 2, 2013 10:52:19 AM
from Stardock ForumsStardock Forums

Please download and run the following utility: http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send the .zip file it creates on the desktop to support@stardock.com

Thanks,

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
s_galland
Join Date 02/2013
+1
Reply #3 May 2, 2013 3:25:55 PM
from Stardock ForumsStardock Forums

I'll do that, thank you.

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
broderp
Join Date 04/2013
+1
Reply #4 May 6, 2013 9:02:41 PM
from Stardock ForumsStardock Forums

Same here.  Black screen with any selection.

I looked at the "?" on the About info and I saw this:

 

Your computer has a Windows Experience Index base score of 5.9

Your Windows Graphics Experience score is 5.9

DeskScapes appears to be activated on this PC

DeskScapes engine does not appear to be running

(Generic PnP Monitor) 1 is attached to Intel(R) HD Graphics 4000

Deskscape.dll               2013/02/21 10:13:00

Deskscapes.dll                2013/01/28 11:16:52

DreamControl32.dll              2013/01/21 14:19:42

DeskscapesConfig.exe               2013/02/21 10:13:07

UI\Deskscape.dll             2013/02/18 16:13:10

UI\DeskscapesVideo.dll      2013/01/07 14:02:54

DreamTasks.exe                2013/01/25 11:09:58

DeskscapesVideo.dll           2013/01/07 14:02:22

 

My PC has an NVIDIA GeForce GT 640M Graphics with 1GB Ram.    I know the cheaper version of my PC have the intel built in graphics, so I assume mine does as well, but it shoul dbe disabled....right?

 

I'll run the same file as s_Galland and see what you guys see...

I tried to change my graphics driver to the NVIDIA card , but still nothing.

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
TanKCR
Join Date 04/2010
+1
Reply #5 May 6, 2013 10:39:40 PM
from Stardock ForumsStardock Forums

I am also experiencing this. Do you want me to also run that utility?

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
s_galland
Join Date 02/2013
+1
Reply #6 May 7, 2013 1:00:02 AM
from Stardock ForumsStardock Forums

The fix for me was to install the latest version of DirectX 9. I am even running Windows 8, but apparently the DX9 update is required.

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #7 May 7, 2013 8:01:53 AM
from Stardock ForumsStardock Forums

The DirectX 9 files are supplementary to the version of DirectX that is included with Windows, so it would need to be installed. Typically the DeskScapes installer does this, but for anyone having this issue, try installing from here: http://www.microsoft.com/DOWNLOADS/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
TanKCR
Join Date 04/2010
+1
Reply #8 May 7, 2013 10:41:24 AM
from Stardock ForumsStardock Forums

I did as suggested and got my deskscapes working, kinda, whenever I apply them the end up in a box. I tried al the different settings, stretch, fit, all of them. Here is a screen shot. http://farm8.staticflickr.com/7337/8716755571_3fa386f25c_h.jpg

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #9 May 7, 2013 10:55:54 AM
from Stardock ForumsStardock Forums

That looks like it could be a DPI issue. We have seen in the past where if your system DPI is set to higher than 125%, that will happen on video based dreams.

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
TanKCR
Join Date 04/2010
+1
Reply #10 May 7, 2013 11:34:51 AM
from Stardock ForumsStardock Forums

It is on a Surface Pro, so the DPI would be standard across all surface pro's. If I remember correctly they tweaked the config on Win8 for the Surface Pro's to make stuff more visible on the smaller screen.

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
broderp
Join Date 04/2013
+1
Reply #11 May 7, 2013 3:15:20 PM
from Stardock ForumsStardock Forums

My issue sort of fixed itself.  I simply rebooted, and all is well.

 

Unfortunatly many of the dream files I like are not in the right format for Windows 8.....something about not having the proper codec for DVD playback. 

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
TanKCR
Join Date 04/2010
+1
Reply #12 May 7, 2013 3:29:29 PM
from Stardock ForumsStardock Forums

Quoting broderp,
reply 11

My issue sort of fixed itself.  I simply rebooted, and all is well.

 

Unfortunatly many of the dream files I like are not in the right format for Windows 8.....something about not having the proper codec for DVD playback. 

 

broderp, I solved that problem by googling, and downloading a codec pack!

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
IROKONESS
Join Date 04/2007
+656
Reply #13 May 7, 2013 7:22:48 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Gargabee,
reply 9
That looks like it could be a DPI issue. We have seen in the past where if your system DPI is set to higher than 125%, that will happen on video based dreams.

That fixed my same problem.   Thanks 

+1
Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
Nireen000
Join Date 09/2013
0
Reply #14 September 14, 2013 4:25:54 AM
from Stardock ForumsStardock Forums

I just downloaded DesktopScapes yesterday and this is exactly what happen to me.  Black screen and than I checked under the ? mark and see exactly this message. How to fix this.  I try to apply a new background and nothing happens at all.  

Kathryn.  

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
Neil Banfield
Join Date 04/2001
+1023 sdemployee
Reply #15 September 14, 2013 6:30:51 AM
from Stardock ForumsStardock Forums

Quoting Nireen000,
reply 14

I just downloaded DesktopScapes yesterday and this is exactly what happen to me.  Black screen and than I checked under the ? mark and see exactly this message. How to fix this.  I try to apply a new background and nothing happens at all.  

Kathryn.  

Install this : http://www.microsoft.com/DOWNLOADS/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en and reboot.

Reason for Karma (Optional)
Successfully updated karma reason!
s_galland
AdiSal
Join Date 05/2005
0
Reply #16 June 13, 2015 6:00:02 AM
from WinCustomize ForumsWinCustomize Forums

i have found a solution

go to 

C:\program files\stardock\deskscape\

there are 3 main file 

deskscape.exe

deskscape64.exe

deskscapeconfig.exe

go to there properties --> compatibility and select "compatibility mode for windows 8" and tick on "run as administrator" and apply settings 

then run deskscapeconfig.exe

prob solved

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v        Server Load Time:   Page Render Time: