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SynchronousFailure
SynchronousFailure
Join Date 07/2003
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[Installation] Cannot uninstall beta to install full version

Stardock Central

October 23, 2012 4:27:19 PM from Elemental ForumsElemental Forums

So I uninstalled the beta, which I got through Stardock Central, and downloaded the full version. Everytime I want to install the full version it demands that I uninstall the beta. But it's gone. Nothing left. The installation doesn't care and will refuse to continue. I manually deleted every trace file, ran registry cleaner, and prayed to the Blood God. No idea.

Here's the error message:

"The source installation package for the product Elemental: Fallen Enchantress is out of sync with the client package. Try the installation again using a valid copy of the installation package 'setup.msi'."

Followed by:

"Unable to uninstall old version of Elemental: Fallen Enchantress. Please uninstall it yourself using Control Panel Add-Remove Programs before attempting to install this product. Fatal error during installation"

 

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SynchronousFailure
Kamamura_CZ
Join Date 03/2006
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Reply #1 October 23, 2012 4:35:18 PM
from Elemental ForumsElemental Forums

Try to delete the Fallen Enchantress directories under \users\<your_username>\Documents\My Games\Fallen Enchantress

I had multiple numbered dirs, deleted them all.

If that does not help, scour and purge the registry for any remaining straglers. 

If that does not work, wipe your Windows installation clean and install the game on a clean system. Accidentally, that's exactly what I did

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kryo
Join Date 05/2003
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Reply #2 October 23, 2012 5:12:26 PM
from Stardock ForumsStardock Forums

If you're unable to get it to work, please contact support@stardock.com before going so far as reformatting your machine.

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SynchronousFailure
SynchronousFailure
Join Date 07/2003
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Reply #3 October 23, 2012 5:15:06 PM
from Elemental ForumsElemental Forums

Found a registry entry, got rid of it and now I'm good to go! Thanks

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Rosco_P
Join Date 07/2009
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Reply #4 October 23, 2012 5:28:47 PM
from Elemental ForumsElemental Forums

Quoting SynchronousFailure,
reply 3
Found a registry entry, got rid of it and now I'm good to go! Thanks

For the kids at home, and all that, which registry entry was it?

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SynchronousFailure
SynchronousFailure
Join Date 07/2003
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Reply #5 October 25, 2012 1:59:40 AM
from Elemental ForumsElemental Forums

Sorry for the late reply. I literally just opened up regedit, ctrl + f "fallen enchantress" and deleted the folder. It was just a long string of {code} telling the OS where the game is installed.

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jimsen
Join Date 08/2009
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Reply #6 October 25, 2012 3:21:36 AM
from Elemental ForumsElemental Forums


I get the same error messge can someone post the registry settings that need to be edited please.

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Rosco_P
Join Date 07/2009
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Reply #7 October 25, 2012 11:47:36 AM
from Elemental ForumsElemental Forums

I think the one you're looking for is this:

HKEY_CLASSES_ROOT\Installer\Products\F8E0573777207FE4DA0977325B0C8A8B

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Actionhanz
Join Date 07/2012
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Reply #8 October 27, 2012 9:53:50 AM
from Stardock ForumsStardock Forums

i can confirm that this solves the problem. at least it did for me.

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