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Can't Update Elemental War of Magic because I can't register it.

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ShamanMcLamie
theAnton81
Join Date 05/2006
+1
Reply #26 December 5, 2012 4:16:02 PM
from Stardock ForumsStardock Forums

One of my tickets have been deleted and the other have yet to receive a response, this is not what I'm used to from you Stardock. 

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ShamanMcLamie
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #27 December 5, 2012 4:49:01 PM
from Elemental ForumsElemental Forums

Quoting jonkoehle,
reply 25
I can't update because it's not registered. I can't register because I don't know where to even though I used the serial key when I first installed.  Please tell me how to update.
 
Did you email support?  Send us the key and email you are trying to register with.

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ShamanMcLamie
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #28 December 5, 2012 4:56:03 PM
from Elemental ForumsElemental Forums

Quoting SykoPat,
reply 26
Could you please look into my tickets?

I first opened a ticket (#HDC-637-90412) on the 14th of Novermber, the ticket have been assigned to a representative, but I have yet to receive a reply.

I opened a new ticket (#XGR-817-47898) on the 27th of November to request a response on my earlier ticket. The second ticket has yet to be assigned to anyone.
Your tickets were merged.

Also, please note that replying to a support ticket before receiving a reply from technical support will reset the activity counter on the ticket. This will move your ticket to the end of our incoming work queue and delay our response. 

 

 

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ShamanMcLamie
theAnton81
Join Date 05/2006
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Reply #29 December 5, 2012 9:45:18 PM
from Stardock ForumsStardock Forums

My game is now registered, thank you. 

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ShamanMcLamie
theAnton81
Join Date 05/2006
+1
Reply #30 December 14, 2012 5:26:13 PM
from Stardock ForumsStardock Forums

 

And I'm stuck again!

After updating to 1.4 the game wants to register, so I enter my account info and serial (tried both original and the new one you gave me!) and hit register.

A blue circle starts spinning....and spinning.....and spinning some more....

This goes on indefinitely and nothing happens!

 

Any advice?

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ShamanMcLamie
assasinwar9
Join Date 01/2009
0
Reply #31 January 9, 2013 9:17:22 PM
from Elemental ForumsElemental Forums

im having the same problem as the above. i want to play war of magic again because of the mods and dynastis but it just keeps spinning

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ShamanMcLamie
Belanos
Join Date 05/2006
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Reply #32 March 24, 2013 11:38:34 PM
from Elemental ForumsElemental Forums

Quoting kryo,
reply 3

You can register retail copies here and download the latest version here after doing so.

Thank you Kryo, I was having the very same problem. I'm really not impressed with GameStop, I don't find it the least bit user-friendly. It spent a couple of hours at least trying to figure how to get my game updated.

PS: So i registered the game through the link you provided but it's not showing as such with GameStop yet. How long does that process usually take?

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ShamanMcLamie
harpo99999
Join Date 02/2008
+407
Reply #33 March 25, 2013 4:48:38 AM
from Elemental ForumsElemental Forums

stardock is not connected to stopgame other than as a vendor. did you check your stardock store(https://store.stardock.com/myaccount/products)?

harpo

 

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ShamanMcLamie
Belanos
Join Date 05/2006
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Reply #34 March 27, 2013 9:45:38 PM
from Elemental ForumsElemental Forums

Yes, I have it all sorted out thanks. I haven't downloaded the game yet but I know where to go at least.

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ShamanMcLamie
gdmofo
Join Date 10/2010
0
Reply #35 August 21, 2013 11:19:43 PM
from Stardock ForumsStardock Forums

so ive got a blue spinning wheel of death, that apparently continues indef. Any Advice?

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ShamanMcLamie
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #36 August 22, 2013 8:12:18 AM
from Stardock ForumsStardock Forums

Quoting gdmofo,
reply 35

so ive got a blue spinning wheel of death, that apparently continues indef. Any Advice?

Did you install from a fresh download from your account here? https://store.stardock.com/myaccount/products

If not, please do that and try to activate again. If you still have trouble, there might be a couple things happening here that we can look into if you send us an email at support@stardock.com

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ShamanMcLamie
Crystiliser
Join Date 02/2015
0
Reply #37 February 24, 2015 7:10:18 PM
from Stardock ForumsStardock Forums

I have registered my game and it says that it was successful but when I look at my download list to update it, it is not there.

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ShamanMcLamie
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #38 February 25, 2015 9:41:51 AM
from Stardock ForumsStardock Forums

I've created a ticket for you Crystiliser. You should receive it shortly.

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