Looks like the order was mistakenly caught by our anti-fraud measures.  I've pushed the order through manually, so you should be able to access everything by logging in here:

http://download.stardock.com

hi guys my order is taking a while as well 

I also seem to have a problem with the shop. I preordered Fallen Enchantress, I got an order number and I was informed that I will be sent an email containing the receipt along with the said order number, and that the order itself will be processed later. I understand than processing an order takes some time, but I haven't received any email whatsoever concerning my purchase, and the "Order History" page shows nothing. 

I don't have the order number anymore (I though I would get it by email so I didn't save it) and I would purchase again, but I don't want to be billed twice in case the first purchase was valid. 

Can anyone please check if there are any pending valid orders tied to my account?

Thanks

Thanks a lot!

Chibiabos: Unfortunately, your orders are failing on the bank's side, not ours, so we don't have any details as to why it's happening.  You'll need to contact them for more information.  If you still have troubles, I'd recommend contacting sales@stardock.com in case we need to discuss any personal or private information.

It looks like a few orders were stuck in our reparser queue, which is what happened to yours.  We're clearing things up now, I'll let you know when it's sorted.

Still waiting for mine... I so want to play this epic game. Dang you Ironclad/Stardock for making addicting titles!

thx Rosco P

Man i am freaking out right now. I ordered one and i didn't get no email so i had to check the website again and assumed maybe it didn't read my info right so i ordered it again and i didn't realized til i read the instructions it takes a day to process and send the order but i should be getting a email saying i made a payment. So now i made two stupid orders of WindowsBlind and i don't need that. I only need one. I would LIKE a refund on one order and you guys keep the other cuz i only need 1 order. Please fix this situation. I also see NOTHING on my downloads and it only shows HIDE registration serial which is weird. Now i can't have full access to WindowsBlind and i lost 40 bucks. SO stupid of me. Hope you get this fixed out! I even emailed support too. Thanks!

thepunisher, you should be set too.

Hi,

I bought Window Blinds under the impression that there was "immediate online delivery" but nothing is showing up under serial numbers in My Downloads. Can you please help?

Thanks.

Greetings,

Judging the amount of recent posts in this thread many customers assume they have immediately access to the purchased game (a la Steam so to say), like me

Steam was also the first place I looked for Rebellion, but no mention about this game there (yet.)

Ah well, waiting patiently for processing my purchase. I hope this process service works on Sundays though! 

Best regards, John