I am going through this right now - and I have to say, StarDock cannot fully realize how dissatisfied I am right now. This has to be the most tedious product download experience ever. It has been over two hours now that I have been trying to figure this out, two hours of work time wasted and frustration for what was suppose to be an easy upgrade. I am so pissed off by this early in the morning that I wish the same ordeal to happen to Stardock offices, but in a larget more deserving scale. If I dot get this product on my system by monday morning I will be requesting refund and letting other know aout the process.
If any information stated above was given before hand, I would have known, but every email and install guide provided is lacking information and leaves user even more frustrated - Stardock needs a giant dose of due karma. Do you realize how it feels for your customers to have to go throw this with no guidace as to your unnecessarily tedious download system or do you just try and get peoples money (100% pure profit) and not provide an ounce of support - I get better at walmart and I dare not shop there. I run an online business with 3 employees and we offer full toll free support by phone and live chat - you guys are a joke or your are happily causin problems for people and offering little in return.
I expect I will be banned for making any criticisms as is routine in the world of corp. forums which can do whatever that wish, but I do sincerely hope a complete overhaul is done on your devlivery system. Bad karma can really build up and I really and trully wish your company countless mornings of wasted time and frustration. I have such a headache as a result of my choice to upgrade ObjectDock, this is a joke!