Payment still pending?

I ordered Object Desktop on Saturday using an AMEX gift card, but initially got a "declined" message because I tried to use it before it had fully activated.  However, when I go to check my balance, I see that there is a payment pending for it from Stardock.  I figured it may have just been a weekend thing and would process as normal today.  It still hasn't however, and claims that the transaction was authorized but is waiting for confirmation from the "merchant" (in this case, Stardock).  I can give the reference number from AMEX if needed, but I'd really like this sorted out so I can enjoy using OD.

3,386 views 3 replies
Reply #1 Top

The best course of action is to email sales@stardock.com with your reference information. I will attempt to contact sales when they arrive today to try and get this sorted for you.

Reply #2 Top

It's all good, I used a Visa gift card, which has it set up so a normal human being can enter billing information.  I'm glad Stardock has such strict policies regarding cardholder confirmation, so transactions are secure.

Now for the reboot dance as I install all of the Object Desktop products...

 

*mod can lock this now, issue is resolved*

Reply #3 Top

Glad it was resolved, enjoy!  :)