Oh, forgot to mention, he has sent several notificaitons to the 'sales@stardock.com' or w/e but evidently no one over there cares that he bought something from him and they wont let him use it, so don't tell us that: "you should talk to them about it", cause they don't care anyways

Support wont be available til next moday I believe, so the accusation of they dont care is moot, because there is most likely no one there to read it or respond.. Not to mention they will be swamped when they return, also being patient and a little less abrasive would serve you both well.

Also do not resubmit any thing til you get a reply, as sending over and over with no reply will send it to the end of the list and will make it longer til the email is seen by a dev.

Stardock will be back to normal working hours on Monday.

If he already has emailed support then he should have a trouble ticket number. Also, support would need to communicate with the purchaser of the program.

Support contact hours and info. - Stardock

Have you tried clicking on View in Impulse and then Edit Columns and after that 'Restore Defaults'?

I don't know what the issue is with waiting until Monday. You act like my 13 year old when he has to sit and wait for WOW to do it's update. They will get to your email/complaint/issue. In the meantime, I can gaurantee that threats of pirating will get you no where, especially on this site. They tend to get people banned. I also belive once you 'pirate' a copy, you can definitley forget about any and all updates. Take a breath, relax, and chill until Monday. You'll be much better off.

"He" is right here... Yes, I'm registered, but my friend there still has faith in this company. I don't want to "chill" and wait till the end of my holidays, I want to play the game that I bought now. Not monday, now. Had I not used impulse and had bought a physical copy, I wouldnt have been having this problem for the last four months.

And so what if they ban me ? I don't give a rats ass about these forums anyway. I just wanted to play some Sins with my bud.

Also, I don't see how it would be piracy, seeing as I bought (by bought I mean I gave money to the guys who made the game... Therefore "purchasing" the right to use a copy... Just to clear that up for the thickies who believe comparing me to their impatent son is going to help resolve an issue) a copy of the game. So how would downloading the client, then using MY OWN SERIAL NUMBER to play it piracy ? Just because the dorks who made this steam rip off can't get their shit straight doesnt mean I should be out $50.

Hey! The government is robbing your future blind and they are open 24/7...go bitch at them...it'll be more productive. Well...maybe not...they don't really care.

The man has a point.  Impulse is a mess, and Stardock support is amazingly slow.  If it wern't for answers I get from these forums, I'd have given up long ago

Yep, Impulse never did me any favors........

And indeed, he does have a point.

Look House, I'm not here to argue with you about your son's maturity in relation to WOW updates. I'm not addicted to Sins, I just want to play it with a friend. I'm not going to lose my cool the second it stops working, that would be silly. I would not be here had I not exhausted EVERY other option I can think of.

For your information, however, I do not currently have a pirated version of the game... Its just that I dont have ANY version of the game. If torrenting one from a shady means and using my serial # (WHICH I PAID FOR!! <-- EMPHASIS ON THIS UNLESS YOU HAVENT NOTICED IT YET !) would work, then it seems like a better option then waiting until the folks at Impulse decided to do some work. Pesonally, when I purchase a game, I would prefer to have my ability to play it not in the hands of some underpaid fellow in India, but instead in my own hands. So yes, your son's whining doesnt speed up the cold hard logic behind a download, no, but my bitching will hopefully modivate the buggers whom I've thrown my money at to allow me to use the product I bought. Savvy ?

Uh, back to the issue at hand, have you looked in Impulse to see if the E-mail address it shows is the same as the E-Mail he used to register the game under? (or, if he changed his e-mail and notified Stardock of the change, it should be what he had them change it to).

All this should be done while logged in with Administrator rights:

Click on the top left menu item, click on "Change login", look at the email address.  If it's fine, click on "Cancel".

If that's as it should be, try clicking on the top left menu item, click on "Preferences", click on "Reset Data".

wow, I figured coming here would give us ideas as to a solution, not remarks from those like DjiRate...

Although:  DaveRI, thank you for the idea, though it did not work

Yes thank you indeed.  We appreciate your help in this matter.  It is good to see that there's still some intellectual people left in the world.

One of em is 19, so you're in the ballpark.

You were given good, sound, 'intellectual' advice in posts #2, 3, and 5.

And you will find the same hidden button under 'downloads' and 'My Games'.

Did you really want sound advice or did you just want to throw a hissy fit? Geesh.