I.D.: This link might also help folks to get quick access to their Registration Numbers also:

https://www.stardock.com/support/product-key-retrieval

Thanx Doc! 

Re #2

If I'd seen this page sooner, I would have noticed I have two concurrent OD subscriptions - April 2010 and May 2010. Duh!

I noticed I have 2 OD listings too, with the same serial number.

Object Desktop Ultimate (Upgrade),  expires Nov 13, 2012

Object Desktop Ultimate upgrade from standard & renewal,  expires Jan 28, 2010

In Impulse (questionmark button, register a product...) I have only a single entry.

Object Desktop Ultimate, expires november 13, 2012

I assume that the Impulse data is more accurate than the WC data is, so check there before yelling on the stardock crew about things that are weird/wrong.

btw, I don't 'yell' at anyone at SD, they do a great job

Hello, everybody.

I am quite new to all of this, and I'm having an issue. I was wondering if anyone could help?

I recently purchased Object Desktop Ultimate but I cannot download/retrieve it. (I already have Impulse installed and have downloaded, and run, other programs with no problem.)  However, I did not purchase ODU using the Impulse browser; I happened to be navigating Stardock online through IE. After the purchase, it told me to download/install Impulse in order to get ODU but I canceled that option because I already have Impulse (as I said), and I figured (erroneously) that I would be able to retrieve my purchase through Impulse later. (I guess I thought that Impulse would have a sort of queue for software that you purchased and was waiting to download, etc....Ooops!) 

Anyway, now I can find absolutely no proof anywhere that I ever purchased ODU---not in my account info at Stardock, or within Impulse, (or anywhere else for that matter---except of course, my Paypal account, which is down $69.99.) I tried getting updated registration info emailed to me but it only has information for the other programs I use. No mention of Object Desktop.

So...two questions...

1) short of having Paypal to cancel/reverse the payment and reordering ODU again through the Impulse browser...what can I do?

and,

2) If you happen purchase software through another browser, do you have to reinstall Impulse every single time in order to download it?

Thanks in advance for any suggestions.

Lily

As it's a purchase you could contact sales@stardock.com. Melissa is on the other end and is really efficient and friendly. She sorted my problem out super fast

Hello again, and thanks for the friendly responses.

Hankers, I actually do use a different email on my Paypal than the one I have attached to my account here. But I've purchased all of my software the same way (with the different email) and like I said, I've had no problems before. It just seems like when I rejected the offer to install Impulse, and navigated away from that page, I lost that info forever...

Anyway, I will do as suggested here and contact the sales department; they should have a record of the sale.

Thanks again.

Lily

Thank you very much! Everything did appear in Impulse,  and I was able to download the new programs with no problem.

Thanks!

Lily

Watkuweis -

If you haven't done so already, please email support@stardock.com and start a trouble ticket.  Stardock's hours are Monday - Friday (9am-4pm EST).

Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.

To anyone else interested, merging accounts is a frequently asked about feature. This can be done here with ease: https://www.stardock.com/support/registrations/

Fun fact: this is a popular resolution for many who have used Paypal to purchase products.

Mike

i have bought the subscription for 19.95 twice and when i follow the steps to load it i cant find it all in impulse. all i want to do is to be able to download new dream files please tell me what i have to do.