Purchased "Download only" and no Serial arrived?

When did you post those tickets?

Have you checked your spam folder?

Have you tried chucking the computer out the window?

Did you recieve an order confirmation email?

Ticket one at 2008-09-10, ticket two.. was yesterday they closed my first ticket without response...

and yes, i have a order confirmation, this ordernumber was also included in both tickets...  I buyed other items from Stardock a few months ago, and the serials arrived normally in my inbox (after 5 minutes!).

even if this mail with the serial would have been "moved to my spam", it should be appear in this overview mail (where all serials for all products are listet).. but in there is nothing to read about sins of a solar empire -.-

I suspect a SD Support person will be all over this tomorrow.

i hope so... want to play this game at weekend ^^

does someone else had the same problem?

how long does other users have to wait?

10 days on average

just kidding....

they should get back to you sometime today around 9am Eastern US time.

In impulse have you tried requesting that you have all your registered games' CD keys emailed to you? Its an automated process. If the purchase went though it should be listed there.

woooho cO ... lol .. 10 days? ^^

yes tried this that was the "overview" - mail wich i mean in my post above. there are all serials from my products (such as windowblinds) listed, but sins of s solar empire is missing there. The same mail can be ordered at "https://www.stardock.com/support/" ... tried three times till now.. -.-

Oh yeah. Make sure it's the email you used when ordering.

Hehe, sure, i´ve got the order - mail so i think that the serial goes at the same address as the confirmation.

Ray, are you absolutely sure there's no serial in your "order has been processed" e-mail? It shouldn't be sent separately, but included in it. If your e-mail is titled "Thank you for shopping with Stardock", the serial is included in it. For example, this is mine from the Sins preorder:

Products Ordered:
=----------------------------------------------------------------------------=
roduct Name : Sins of a Solar Empire (Digital Download Preorder)
User Name : xxxxx
Email : xxxxx
Serial Number : xxxxx

Or from Demigod:

Products Ordered:         
=----------------------------------------------------------------------------=
Product Name  : Demigod (Pre-Order)  (Digital Download)
User Name     : xxxxxx
Email         : xxxxx
Serial Number : xxxxx

HI Annatar11!

Yepp, sure. Here´s my mail:

Thank You For Your Order Thank you for your order. Your order has been accepted and is being processed. Please print this page for your records. For questions regarding your order, please contact sales@stardock.com and include your Order number located below. Your order number is: XXXXXXXXXXXXXXXXXXXXXXXXXXX Your order was submitted on: 9/9/2008 3:27:49 PM (GMT-5)    Billing to: XXXXXXXXXXX    No Shipment / Download Only    Cart contents: Sins of a Solar Empire (Digital Download) $39.95 Quantity: 1 Sins of a Solar Empire: Entrenchment $9.95 Quantity: 1    Payment method: Visa: ************XXX    Special Instruction:    Order Summary: Items: $49.90 Shipping & Handling: $0.00 Discounts: $0.00 Total Before Tax: $49.90 Tax: $0.00 Order Total: $49.90 USD

mmmh.. i see that this message is a "Order has been accepted and is being processed"...

Yeah, it sounds like they didn't actually get the money yet so they haven't sent a key. I'm not sure what the problem is, a credit card shouldn't need 3 days to process..

Well, did you email support or sales? This would probably be a matter for sales@stardock.com so they can check if something's wrong with the order.

Got one ticket open (my first ticket at Sep 10 2008 was deleted from Stardock, dont know why?)

I might get hurt badly for this, but maybe not. Try sending Seabass a forum PM with a link to this thread and your problem. Stardock support is usually very good about, well, support, but things happen once in a while.

hehe, i'll try that thanks!

If you open multiple tickets on the same subject, all but one will be merged or closed; also, trying to 'bump' your ticket will actually result in the opposite effect (delaying response) as the queue sorts by least recent activity first. There is no need to spam support; normal turnaround is up to two business days.

In any case, I'd suspect that as you have one regular purchase and one preorder, the preorder is holding up the entire order. Sales will likely need to cancel it and you'll be able to order them separately, so that the Sins purchase goes through immediately (preorders are not charged until beta/release).

Yipes, I didn't even notice that.

Not quite ready to steal my job yet then after all, eh

Pfft. You've got all the insider info anyway Plus I'm doing this from my 'other' job

mmmh, i see. so i have to cancel my order ... cO

hehe, i know that. its just the case that i opened the second ticket AFTER the first one was deleted without response from stardock