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slaudicina
slaudicina
Join Date 08/2008
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Galciv ultimate

August 4, 2008 2:15:12 PM from Stardock ForumsStardock Forums
I just bought the game yesterday and it is 100% unplayable because the game locks up virtually every single turn. I want to know what you can do about it since I had to put in a passcode to install it which means I can't get a refund for the piece of crap I just bought. I am very angry about this and want to know what my options are.
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slaudicina
highlander
Join Date 01/2007
+64
Reply #1 August 4, 2008 3:08:39 PM
from WinCustomize ForumsWinCustomize Forums
Since you have a PC that HAD Vista on it, now changed to XP, it may be in your system.

Please send us an e-mail to support@stardock.com and include your dxdiag file.

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slaudicina
slaudicina
Join Date 08/2008
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Reply #2 August 4, 2008 5:56:05 PM
from Stardock ForumsStardock Forums
I don't know how to do that. Can you help me on how to do that? I have multiple games that I am running right now with no problems that were problems on vista. So I high'y doubt it was because I had my OS changed over.
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slaudicina
ShelbyGT_The_Car
Join Date 01/2004
+103
Reply #3 August 4, 2008 10:07:20 PM
from WinCustomize ForumsWinCustomize Forums
Pease go to the run in the start menu and type "dxdiag" and press enter. Then it will ask you a question about drivers to check and such. You can just say no to this and DircetX Diagnostic Tool screen will appear and load all the driver info. There you will see a button at the bottom which says "save all information" save to a file in your documents and then include this file as an attachment with the email to support@stardock.com.
If you need further help - I'll be checking back to see if everything worked for you. Give support a chance - they are very good and will get you fixed up!

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slaudicina
slaudicina
Join Date 08/2008
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Reply #4 August 5, 2008 11:51:08 AM
from Stardock ForumsStardock Forums
there was no screen to check drivers so no directx diagnostic tool screen. and there was no abilty to load all driver info. I did have the save all information tab though
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slaudicina
slaudicina
Join Date 08/2008
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Reply #5 August 6, 2008 10:02:08 AM
from Stardock ForumsStardock Forums
Can someone please ewspond back to me please! I just bought the game and I want to start playing it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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slaudicina
ShelbyGT_The_Car
Join Date 01/2004
+103
Reply #6 August 6, 2008 10:46:21 AM
from WinCustomize ForumsWinCustomize Forums
ok use this in the run [which found in the start menu - unless it is not configured - do properties for start menu and under customize be sure you have the run function for the start menu]

Dxdiag will not just check the drivers - it will make a report so we can view what may be the problem.
Also you can try to use another run function...

type msinfo32.exe and press enter and as the same but instead of save the file export it to a txt file in your documents. Then send the file via attachment to support@stardock.com

this info is needed so the problem can be found as to why this is happening.

Also be patient as support has a lot to do and it may take awhile before they figure a response for your problem.

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slaudicina
ShelbyGT_The_Car
Join Date 01/2004
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Reply #7 August 6, 2008 11:19:21 AM
from WinCustomize ForumsWinCustomize Forums
Also from what I hear have you updated the game to the latest version and such?
Can you give us some info as to how you installed and what version you have of the game itself!

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slaudicina
slaudicina
Join Date 08/2008
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Reply #8 August 6, 2008 4:24:15 PM
from Stardock ForumsStardock Forums
What bought is one of those games you see in the basic $9.99 rack where it is nothing but a cd in a case wrapped up in cellophane. You know like those puzzle like games you see like tetris bie'jong, or whatever that is called. And it is called: Galactic civiliztions ultimate which I have not seen anywhere on this forum. It's usually Galciv or Galciv II expansions. never ultimate.
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slaudicina
slaudicina
Join Date 08/2008
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Reply #9 August 6, 2008 4:30:08 PM
from Stardock ForumsStardock Forums
Also, the game is intriguing enough that I am willing to throw it away altogether and,cut my losses and just buy another one from you. That's how much I want to play the damn game. That's how badly bugged this thing is.
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slaudicina
ZubaZ
Join Date 11/2001
+915
Reply #10 August 6, 2008 9:48:18 PM
from WinCustomize ForumsWinCustomize Forums
email support@stardock.com to create a case.  They might be able to better help directly.
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slaudicina
DorkCoffeez
Join Date 03/2006
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Reply #11 August 7, 2008 3:56:35 PM
from WinCustomize ForumsWinCustomize Forums
We would be happy to help at support. However it is likely that we will have to check account information like your email address and serial number which cannot be displayed on the forums. Please contact support as Zubaz suggested and we will assist you as best we can!
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slaudicina
slaudicina
Join Date 08/2008
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Reply #12 August 7, 2008 5:27:47 PM
from Stardock ForumsStardock Forums
I have already sent you all the information you need except for the serial number
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slaudicina
DorkCoffeez
Join Date 03/2006
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Reply #13 August 7, 2008 11:40:11 PM
from WinCustomize ForumsWinCustomize Forums
Sounds good though we may need to verify all information. We will get back to you right away through the support channel.
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slaudicina
slaudicina
Join Date 08/2008
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Reply #14 August 8, 2008 8:31:29 AM
from Stardock ForumsStardock Forums
I thought this was the support channel. Is there something I don't know about here?
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slaudicina
ZubaZ
Join Date 11/2001
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Reply #15 August 8, 2008 10:33:51 AM
from WinCustomize ForumsWinCustomize Forums
The official support channel is support@stardock.com.  This is a community forum witch stardock support frequents
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slaudicina
DorkCoffeez
Join Date 03/2006
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Reply #16 August 9, 2008 12:02:35 AM
from WinCustomize ForumsWinCustomize Forums
Support is officially present in the forums. However the main channel for support is through email at support@stardock.com. Those who write in have been waiting for answers and often take president. We attempt to help in the forums as much as possible but when in depth support is required we handle it by email.
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slaudicina
slaudicina
Join Date 08/2008
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Reply #17 August 11, 2008 3:48:40 AM
from Stardock ForumsStardock Forums
Well, I sure hope to get the help soon, I sent everything you need back on the 7th
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