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Zargon
Zargon
Join Date 12/2003
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WindowBlinds 6.20 Support Thread

July 23, 2008 2:37:13 PM from Stardock ForumsStardock Forums

WindowBlinds 6.20 releases today.  Please place all support issues here.

Known Issues

None

 

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Zargon
myarmor
Join Date 07/2005
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Reply #1 July 23, 2008 3:01:36 PM
from Stardock ForumsStardock Forums
I shut down all security software (Outpost Firewall Pro 2009, disabled NOD32 3.0.669) and tried to update from 6.10 via Impulse.

Result: WB displayed a message about disable security software and reboot (which resulted in the same), eventually reinstall.

Question: How much more disabled can they be? I even disabled OPF's services.
And where is the option to reinstall an installed product (not on the rightclick menu, I've checked)?

This is starting to remind me about the (still ongoing) IP4 fiasco already.
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Zargon
myarmor
Join Date 07/2005
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Reply #2 July 23, 2008 3:04:10 PM
from Stardock ForumsStardock Forums
Back to 6.10.. Thankfully I had an image to go back to..
Imaging software seriously pays off..
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Zargon
Neil Banfield
Join Date 04/2001
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Reply #3 July 23, 2008 3:28:38 PM
from Stardock ForumsStardock Forums

If you get that message then something is breaking WB.  The same thing should be breaking WB 6.1 as well (All WBs since WB5 in fact)

The other reason for that message is wbsrv.dll is missing from the WB dir. 

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Zargon
myarmor
Join Date 07/2005
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Reply #4 July 23, 2008 3:49:31 PM
from Stardock ForumsStardock Forums
I'm currently retrying (this means redownloading as Download & Archive doesn't exist for a installed product), this time with all security software uninstalled, ccleaned, etc.

Btw, the messagebox after running 'Verify' should at least allow redownloading or whatever.. not just pointing to a update that doesn't exist (look for a update/patch said in a generic way)..

I've never experienced such issues at all with WB4, 5, or 6 until this time around, come to think of it, before IP4 the same was true for that product.

I've now installed WB6.2 again.. Same problem..

Oh, and no wbsrv.dll exists.
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Zargon
Dock Van Dyke
Join Date 06/2003
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Reply #5 July 23, 2008 4:02:27 PM
from Stardock ForumsStardock Forums
Constant & endless download of wb6.sdc - gets to 100% and starts again. Reboot, same thing. Why?
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neophil78
Join Date 06/2003
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Reply #6 July 23, 2008 4:27:29 PM
from WinCustomize ForumsWinCustomize Forums
Constant & endless download of wb6.sdc - gets to 100% and starts again. Reboot, same thing.

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snake108
Join Date 08/2003
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Reply #7 July 23, 2008 4:42:09 PM
from WinCustomize ForumsWinCustomize Forums
I have not been able to update since W/Bs 6.0. I have tried all that has been suggested to me by support but to no avail. Needless to say 6.2 dosnt work for me also. When my subscription is due next month i will not be renewing as i cannot upgrade W/Bs, which is my main programme.
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Zargon
Chawee
Join Date 12/2005
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Reply #8 July 23, 2008 4:47:08 PM
from Stardock ForumsStardock Forums
+ another 1
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Zargon
Zargon
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Reply #9 July 23, 2008 5:16:48 PM
from Stardock ForumsStardock Forums

On Windows XP if you are going to be doing a fresh install of WindowBlinds 6.2 and MyColors 2.5 users may encounter issues using the web installer. Please use Impulse and install through MyColors 2.5 first, reboot then WindowBlinds 6.20. Updates to existing installs should not have a problem. We are working to resolve this issue quickly and will post back here when the web installers have been updated.

This issue with the web installer has been resolved.  Please re-download the web installer if downloaded earlier today.

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Zargon
Zargon
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Reply #10 July 23, 2008 5:20:09 PM
from Stardock ForumsStardock Forums

Constant & endless download of wb6.sdc - gets to 100% and starts again. Reboot, same thing.

This has been resolved on SDC.

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Zargon
Zargon
Join Date 12/2003
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Reply #11 July 23, 2008 5:23:01 PM
from Stardock ForumsStardock Forums

Constant & endless download of wb6.sdc - gets to 100% and starts again. Reboot, same thing. Why?

This is the same issue in Reply #10.  Please try again with SDC.

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Zargon
Zargon
Join Date 12/2003
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Reply #12 July 23, 2008 5:25:36 PM
from Stardock ForumsStardock Forums

I have not been able to update since W/Bs 6.0. I have tried all that has been suggested to me by support but to no avail. Needless to say 6.2 dosnt work for me also. When my subscription is due next month i will not be renewing as i cannot upgrade W/Bs, which is my main programme.

I will be following up with support to read your support history.

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Zargon
DorkCoffeez
Join Date 03/2006
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Reply #13 July 23, 2008 5:29:35 PM
from Stardock ForumsStardock Forums
I have not been able to update since W/Bs 6.0. I have tried all that has been suggested to me by support but to no avail. Needless to say 6.2 dosnt work for me also. When my subscription is due next month i will not be renewing as i cannot upgrade W/Bs, which is my main programme.


I can't find a listed ticket in support for you. I did find your correspondence with Sales but nothing listed with us. Please contact support@stardock.com and we will be happy to help.

OR

Please provide what email address you used (PM me) instead of your account email address, or the support ticket ID # and I will help in a follow up.
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Zargon
Gayley
Join Date 04/2007
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Reply #14 July 23, 2008 5:41:18 PM
from Stardock ForumsStardock Forums
Erm I Still Having Problems With SDC It Just Won't have The Update  ( 
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Zargon
runamonk
Join Date 02/2003
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Reply #15 July 23, 2008 5:50:22 PM
from Stardock ForumsStardock Forums
I have the same issue with WB6.SDC.
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Zargon
DorkCoffeez
Join Date 03/2006
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Reply #16 July 23, 2008 6:15:34 PM
from Stardock ForumsStardock Forums
In SDC please try the following:

 -Go to Tools->Settings
 -Click the Internet section
 -Click the "Refresh XML Data" button

Run this program: http://sd.stardock.com/mike/apps/clear_cache_sdc.bat

Let me know if that works for you.
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Zargon
neophil78
Join Date 06/2003
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Reply #17 July 23, 2008 6:27:54 PM
from WinCustomize ForumsWinCustomize Forums
This is the same issue in Reply #10. Please try again with SDC.

Still not working on both servers
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Zargon
ALMonty
Join Date 01/2002
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Reply #18 July 23, 2008 6:31:45 PM
from WinCustomize ForumsWinCustomize Forums
I updated my Vista Ultimate and XP Pro using Impulse. Why isn't everyone using Impulse?
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neophil78
Join Date 06/2003
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Reply #19 July 23, 2008 6:34:22 PM
from WinCustomize ForumsWinCustomize Forums
-Click the "Refresh XML Data" button

Run this program: http://sd.stardock.com/mike/apps/clear_cache_sdc.bat


Refresh XML data already done and nope clearing the cache doesn't change anything  ( 
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ALMonty
Join Date 01/2002
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Reply #20 July 23, 2008 6:40:13 PM
from WinCustomize ForumsWinCustomize Forums
OK... I was just curious.
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Zargon
Wizard1956
Join Date 01/2008
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Reply #21 July 23, 2008 6:53:06 PM
from WinCustomize ForumsWinCustomize Forums
Because it sucks ...


Wait a second.SDC isn't working for you and Impulse sucks?Did I miss something?
Ok,then use the other update method.Oh wait,there is no other method.
I don't care if it sucks,blows and whines,Impulse works!
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Zargon
Zargon
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Reply #22 July 23, 2008 7:03:39 PM
from Stardock ForumsStardock Forums

I updated my Vista Ultimate and XP Pro using Impulse. Why isn't everyone using Impulse?

Impulse is the prefered method by Stardock to install your files.

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Zargon
myarmor
Join Date 07/2005
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Reply #23 July 23, 2008 7:04:01 PM
from Stardock ForumsStardock Forums
@Almonty, you managed to update to WB6.2 using XP?

I'm running XP Pro SP3 fully updated and somehow it forgets to add the wbsrv.dll to my installation.
Has this been fixed now or?

I ask because three times of reimaging the drive is enough in trying to get it to work properly..

Maybe I'll try a clean install later if I'm in the mood. However, sometimes this can create more havoc than just trying to update.
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Zargon
Zargon
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Reply #24 July 23, 2008 7:04:56 PM
from Stardock ForumsStardock Forums

Refresh XML data already done and nope clearing the cache doesn't change anything

We have customers successfully using SDC.  Please give it a try again.

 

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Zargon
grndady
Join Date 09/2001
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Reply #25 July 23, 2008 7:22:30 PM
from WinCustomize ForumsWinCustomize Forums
Well, I've been using SDC for the past 45 minutes... Done ALL the suggestions... It just keeps re-downloading and re-downloading and re-downloading some more.
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