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DeskScapes 2.0 Launch Support Thread

deskscapes
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Zargon
abbie112
Join Date 01/2008
0
Reply #26 June 1, 2008 6:19:18 PM
from Stardock ForumsStardock Forums
I installed DeskScapes, and one of the included .dream files plays fine once, then plays like it's in fast forward, then a few second pause and fast forward again. I've tried uninstalling and reinstalling DreamScene to no avail. Anyone know what the problem would be?

Almost forgot to mention I'm running Vista Home Premium.
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Zargon
DorkCoffeez
Join Date 03/2006
+115
Reply #27 June 2, 2008 2:02:08 PM
from Stardock ForumsStardock Forums
Might want to redownload your codecs for Mpeg-2. Also make sure your video drivers are up to date.

As a side note if you had installed the trial then installed the full version over it try uninstalling it, restart, redownload/install the full version again.

Here is the FAQ for the codecs: http://www.cyberlink.com/multi/products/main_1_ENU.html
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Zargon
The_Dubie
Join Date 07/2008
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Reply #28 July 10, 2008 7:26:28 PM
from Stardock ForumsStardock Forums
Question: I have two video cards with 3 monitors, will DeskScapes 1.02 or 2.0 work on this system.
System:
Windows Vista Ultimate x64 SP1
4gigs of ram
NVIDIA GeForce 7800-GTX
NVIDIA GeForce 6600-GT
3 LCD Monitors

Seen a post about it but with no reply.
Sorry if it has been asked and answered.
If so please post a link.

Thanks for your time,
Dubie
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Zargon
GuardianXX
Join Date 07/2008
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Reply #29 July 21, 2008 11:53:04 AM
from Stardock ForumsStardock Forums
Hi,

where is the free Deskscape 2.0 Download-Link for Ultimate Users. I've got an eMail from starkdock taht states that 2.0 is also free for Ultimate Users.

Part-Text from eMail:

DeskScapes 2.0, now available on all versions of Windows Vista not just Windows Ultimate,supports playing video as animated wallpaper, dynamically generated content as animated wallpaper, and more. (Windows Ultimate users can still download DeskScapes 2.0 for free.)

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Zargon
nate806
Join Date 07/2008
0
Reply #30 July 25, 2008 1:05:17 PM
from Stardock ForumsStardock Forums
I am posting here in hopes of getting some straight answers since Stardock hasn't touched my ticket yet. I can not get anything in my Object Desktop Ultimate to work at all. Windows Blinds isn't showing skins properly, DeskScapes doesn't even seem to work at all, and Impulse won't connect for updates.

I have installed the following Codecs, all which have Mpeg-2 decoders:

Roxio CinePlayer DVD Decoder 1.0 for Windows Vista [recommended on microsoft.com]
Nero 8 Ultimate
Combined Community Codec Pack
K Lite Codec Pack 64-Bit
CyberLink PowerDVD 8 Ultra

I have the most up-to-date version of DirectX, my Desktop Windows Manager is running and functioning correctly, my windows Experience Score is well above the 2.0 base score (4.2 is weakest point and that is my CPU score), I have uninstalled / reinstalled the whole package numerous times to insure that it is installed correctly. Still no luck.

Whats the deal?


edit: In case this helps,

4.00 gigs of RAM
AMD Athlon 64 4000+
Asus ATi Radeon HD3850 512mb GDDR3
Vista Home Basic (from my understanding I don't necessarily need anything higher, its just helpful for codecs sake)

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Zargon
ZubaZ
Join Date 11/2001
+917
Reply #31 July 25, 2008 1:18:36 PM
from WinCustomize ForumsWinCustomize Forums
When did you submit your ticket?
Did you get an autoresponse with a case #?  If not, they may not have gotten it or their response to you could have been blocked.
Do you have a case #?

Can you post the system info from WindowBlinds?
Do you have Impulse and have you updated to the latest builds?
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Zargon
DorkCoffeez
Join Date 03/2006
+115
Reply #32 July 25, 2008 4:57:57 PM
from Stardock ForumsStardock Forums
Everything Zubaz just said. If you have a ticket# I can look it up right away for you.
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Zargon
ZubaZ
Join Date 11/2001
+917
Reply #33 July 25, 2008 5:03:23 PM
from WinCustomize ForumsWinCustomize Forums
Everything Zubaz just said.
Thanks for backing me up bro!
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Zargon
nate806
Join Date 07/2008
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Reply #34 July 25, 2008 5:48:39 PM
from Stardock ForumsStardock Forums
Ticket ID: YCK-989801

It was responded to and i was told to download:
http://www.free-codecs.com/download/stinky_mpeg_2_codec.htm


I downloaded it. Still doesn't work. Thats the 6th codec. I have impulse, it doesn't connect and doesnt allow me to update.

Windows Blinds System Info:

Your computer has a Windows Experience Index base score of 4.2
Your Windows Graphics Experience score is 5.9

WindowBlinds version : WindowBlinds 6.03 (build 75a x86 - Vista Edition) - 64 bit OS

WindowBlinds is installed correctly on this PC
WindowBlinds appears to be activated on this PC
(Generic PnP Monitor) 1 is attached to ATI Radeon HD 3800 Series

Wblind.dll 2008/03/30 12:29:20
Wblind64.dll 2008/03/30 12:29:08
Wbsrv.dll 2008/03/30 12:27:22
Wbconfig.exe 2008/03/30 12:29:34
Wbload.exe 2008/03/30 12:27:14
Wbhelp.dll 2007/08/27 11:54:07
Tray.dll 2007/09/12 17:58:21
Wbload.dll 2007/11/04 18:50:28
Screen.exe 2007/11/08 15:17:51


edit: ticket was responded to by Dave Marquis
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Zargon
nate806
Join Date 07/2008
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Reply #35 July 26, 2008 12:03:38 AM
from Stardock ForumsStardock Forums
Ok Update for Zubaz and Seabass. Got it working. I reinstalled Vista, and started with a fresh install. Works like a charm now. I dont understand what the problem was before because yesterday was a fresh install as well. Whatever it was is fixed now. Thanks for the help, gonna post this on my ticket as well.

Gotta admit it is amazing and totally worth it.   
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Zargon
DorkCoffeez
Join Date 03/2006
+115
Reply #36 July 28, 2008 11:37:03 PM
from WinCustomize ForumsWinCustomize Forums
I'm so very glad it is working for you. My apologies for any delay in support response. However if you like you can always do as you did before by starting a formal ticket as well as asking here. We don't mind so long as it works. Please enjoy the software and let me know if you have any troubles!
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Zargon
DrJBHL
Join Date 04/2002
+3838 moderator
Reply #37 August 26, 2008 9:37:26 PM
from Stardock ForumsStardock Forums
Why have all my Dreams (the ones you receive on installation + Deep Sea HD and Welcome to the Machine) disappear?
Downloaded Deep sea HD again, but still doesn't appear on the choose a deskscape window. Downloaded with FF3. Installed Fences beta today...could this be related? Installed Impulse and OD Ultimate yesterday.
Oh yes:

Your computer has a Windows Experience Index base score of 3
Your Windows Graphics Experience score is 3

WindowBlinds version : WindowBlinds 6.2 (build 102 x86 - Vista Edition)

WindowBlinds is installed correctly on this PC
WindowBlinds appears to be activated on this PC
(Generic PnP Monitor) 1 is attached to NVIDIA GeForce 8400M GS

Wblind.dll 2008/07/22 10:08:20
Wbsrv.dll 2008/07/22 10:11:10
Wbconfig.exe 2008/07/22 10:10:32
Wbload.exe 2008/04/28 11:35:14
Wbhelp.dll 2008/04/28 11:35:07
Tray.dll 2008/04/28 11:35:21
Wbload.dll 2008/04/28 11:34:28
Screen.exe 2008/07/22 10:10:09
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Zargon
ZubaZ
Join Date 11/2001
+917
Reply #38 August 26, 2008 10:06:50 PM
from WinCustomize ForumsWinCustomize Forums
Check the directory here: D:\Documents and Settings\[username]\Documents\Stardock\Dreams
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Zargon
VCheeZ
Join Date 08/2008
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Reply #39 August 27, 2008 3:14:36 AM
from WinCustomize ForumsWinCustomize Forums
I have installed, reinstalled, and reinstalled again. I have bought and downloaded 5 different 32 AND 64 bit codecs. I have followed every instruction and bit of advice anywhere on these forums. 20 hours invested, and this still does not work. The Window Manager service error is an error in itself, and the codec error is beyond me. I have manually changed codec preferences 6 times with no solution in sight. IS there a fix? Is there a known issue? Upcoming patch? I really want to use this software, but am feeling pushed to ask for a refund. I have heard that the previous revision does not have these problems....so why cant a paying customer have access to this file? Help!

I can't see a full Vista reinstall to try to get this to work. There MUST be a fix.

System:
Vista Home Basic x64
C2D E8400 @ 4.05ghz
Asus Maximus Extreme
4gb DDR3 1425
ATI HD4850
Raptors in RAID 0
Vista rating= 5.9 across the board
Thanks for any help!
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Zargon
DorkCoffeez
Join Date 03/2006
+115
Reply #40 August 27, 2008 4:49:51 PM
from WinCustomize ForumsWinCustomize Forums
VCheeZ - Start up a ticket with us at support@stardock.com. Be sure to list out everything you have tried so far to get Deskscapes running so far and we will help you dig out the cause of this for you. My apologies for the trouble so far. We look forward to helping you out!
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Zargon
VCheeZ
Join Date 08/2008
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Reply #41 August 29, 2008 4:04:21 AM
from WinCustomize ForumsWinCustomize Forums
VCheeZ - Start up a ticket with us at support@stardock.com. Be sure to list out everything you have tried so far to get Deskscapes running so far and we will help you dig out the cause of this for you. My apologies for the trouble so far. We look forward to helping you out!


Ok, e-mail sent. Ticket number for future reference:GAM-976140 Thanks for your help in this matter. I hope this leads to a solution that can help others too.  

PS. Installing a GTX 260 tomorrow. I don't believe this to be driver-related, but I will repost if it makes any diff!

UPDATE: No change in the situation with new card and drivers, so there is one possability down!
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Zargon
VCheeZ
Join Date 08/2008
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Reply #42 September 1, 2008 2:42:09 AM
from WinCustomize ForumsWinCustomize Forums
So, is there a bug involving the support ticket system? I keep logging in to view ticket status, and I get caught in an endless login loop...please login, please login, please login..
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Zargon
ZubaZ
Join Date 11/2001
+917
Reply #43 September 1, 2008 10:37:01 AM
from WinCustomize ForumsWinCustomize Forums
What URL are you using?  Is it esupport.stardock.com?
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Zargon
VCheeZ
Join Date 08/2008
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Reply #44 September 1, 2008 6:06:13 PM
from WinCustomize ForumsWinCustomize Forums
I had to reset my password. Ticket is open, no solution as of yet.
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Zargon
komugi
Join Date 03/2006
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Reply #45 September 7, 2008 12:40:53 PM
from Stardock ForumsStardock Forums

Is there no 2.0 for Vista Ultimate?

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Zargon
DalamarNL
Join Date 02/2008
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Reply #46 November 28, 2008 7:50:42 PM
from Stardock ForumsStardock Forums

I just downloaded the free version of Deskscapes, there are a few sample animated desktops included. There is a minor problem though. All samples work just fine (Grassy field, Waterdream), but the Watercolor dream just doesn't start properly. No errors, it just freezes immediately (that's what it looks like) and shows nothing but a blue colored background.

I have version 2.0, it won't let me update to 2.5.

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Zargon
DorkCoffeez
Join Date 03/2006
+115
Reply #47 December 3, 2008 2:30:41 PM
from WinCustomize ForumsWinCustomize Forums

Quoting DalamarNL,
reply 21
I just downloaded the free version of Deskscapes, there are a few sample animated desktops included. There is a minor problem though. All samples work just fine (Grassy field, Waterdream), but the Watercolor dream just doesn't start properly. No errors, it just freezes immediately (that's what it looks like) and shows nothing but a blue colored background.

I have version 2.0, it won't let me update to 2.5.

 

The free version of Deskscapes will conflict with the full version. Make sure that you uninstall, restart the machine, reinstall only the full version, then restart again to clear the issue.

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Zargon
DorkCoffeez
Join Date 03/2006
+115
Reply #48 December 3, 2008 2:32:39 PM
from WinCustomize ForumsWinCustomize Forums

Quoting komugi,
reply 20
Is there no 2.0 for Vista Ultimate?

No, there is no need. 2.0 did not add new features for Vista Ultimate, nor did 2.5.

If you purchase Deskscapes or have the full version available to you and run it on Ultimate it will display 2.0 but it will be the same as the free Ultimate only 1.2 version.

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Zargon
DorkCoffeez
Join Date 03/2006
+115
Reply #49 December 3, 2008 2:35:41 PM
from WinCustomize ForumsWinCustomize Forums

Quoting VCheeZ,
reply 19
I had to reset my password. Ticket is open, no solution as of yet.

I only found 1 ticket through your email address listed here and it was back in Aug. can you send me the ticket number so I can follow up with your standing situation?

I am refering to the one you referanced above, the GAM-976140 one.

A reply was sent shortly after. I'll resend it just to be sure.

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Zargon
tetsuonabiki
Join Date 12/2008
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Reply #50 December 27, 2008 1:36:45 AM
from Stardock ForumsStardock Forums

ok i was missing the MPEG-2 decoder allso so i got a upgraded copy of the stupid cyberlink PowerDVD and it still says i need a MPEG-2 decoder!!

 

WHATS UP WITH THAT STARDOCK!?!?! you recomended a program for $30 bucks after i just gave you 20 and it still dont work, are you all getting kick backs?

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