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Spent 2 tokens, where's my game?

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Dracil
tommh
Join Date 12/2004
0
Reply #26 November 26, 2005 12:19:32 AM
from Stardock ForumsStardock Forums

I'm having the same prob. Could you look into this please?

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Dracil
cebrian
Join Date 04/2005
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Reply #27 November 26, 2005 6:59:29 AM
from Stardock ForumsStardock Forums
I'm having the same problem (bought Space Hack, tokens are gone, but I got only an error and no game). Here is the problem I got in the browser page:

*** The page you have requested has experienced and error and cannot be processed due to the following error:
Error: Creating an instance of the COM component with CLSID {272593AE-EE02-4E53-A3DE-666265A41174} from the IClassFactory failed due to the following error: 800401f7.
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Dracil
Burkeman
Join Date 11/2002
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Reply #28 November 26, 2005 1:25:33 PM
from Stardock ForumsStardock Forums
Ditto - tried to get GalCiv 2, was given a similar error message, now I'm down 5 tokens. I sent an email to support, but this overall problem doesn't seem to be resolved!
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Dracil
Burkeman
Join Date 11/2002
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Reply #29 November 27, 2005 11:02:14 PM
from Stardock ForumsStardock Forums
Got an email with the reg code tonight (Sunday) - all is well! Thanks!
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Dracil
Yarlen
Join Date 01/2005
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Reply #30 November 29, 2005 9:29:33 AM
from Stardock ForumsStardock Forums

Hi gang,

Sorry, I was away most of last week until today for the Thanksgiving holiday. I'll look into these issues right away and get everyone squared away. We're (obviously) still investigating on what's causing this bug.

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Dracil
Yarlen
Join Date 01/2005
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Reply #31 November 29, 2005 10:14:04 AM
from Stardock ForumsStardock Forums

Hi gang,

Those of you who reported problems now have email. Everything should be cleared up. Again, sorry for the delay and the problem.

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Dracil
Bryan Mason
Join Date 10/2002
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Reply #32 January 7, 2006 4:55:04 PM
from Stardock ForumsStardock Forums
I just spent 2 tokens on Space Hack and now I can't download it. The Email I got just has a link to download SDC again. How can I actually get the game now? EDIT - Nevermind. It appeared in my purchased games section after restarting:p
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Dracil
Yarlen
Join Date 01/2005
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Reply #33 January 8, 2006 1:10:36 PM
from Stardock ForumsStardock Forums
Ah, good to hear. I think it's on the plate to make SDC auto-update for that, but when in doubt, a restart generally does the trick.
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