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Dracil
Dracil
Join Date 10/2003
+2

Spent 2 tokens, where's my game?

September 21, 2005 3:21:40 AM from Stardock ForumsStardock Forums
Just attempted to buy Astral Masters with 2 tokens. It gave me an error. Just to be sure, I exited Stardock and opened it again, showed I'm now at 8 tokens, but it still gives me a demo link.
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Dracil
ChaoticSun
Join Date 04/2003
0
Reply #1 September 21, 2005 10:21:07 AM
from Stardock ForumsStardock Forums
I just had the same thing happen to me. I went from 7 tokens to 5, but no game.
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Dracil
Yarlen
Join Date 01/2005
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Reply #2 September 21, 2005 10:33:28 AM
from Stardock ForumsStardock Forums

Hi guys,

Looking into this now for you both; will email you guys to follow-up since I don't want to put serial number info out here.

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Dracil
Malekish
Join Date 05/2005
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Reply #3 September 22, 2005 6:29:40 AM
from Stardock ForumsStardock Forums
Well, the good news is I'm not alone, I'm a 3rd person in the exact same situation.

I'll monitor this thred for responses, thank you!

-- Nik
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Dracil
Yarlen
Join Date 01/2005
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Reply #4 September 22, 2005 9:31:26 AM
from Stardock ForumsStardock Forums
You've got mail.
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Dracil
Hiemdal
Join Date 10/2001
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Reply #5 September 30, 2005 8:47:22 PM
from Stardock ForumsStardock Forums
Same here all I got was a demo...
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Dracil
Yarlen
Join Date 01/2005
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Reply #6 October 3, 2005 8:40:50 AM
from Stardock ForumsStardock Forums

You've got mail too.

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Dracil
Games_Master
Join Date 02/2002
0
Reply #7 October 3, 2005 12:06:31 PM
from Stardock ForumsStardock Forums
I just tried to buy trash with the same result, error took tokens and no game, then I hit refresh to try again and it took 2 more
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Dracil
Games_Master
Join Date 02/2002
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Reply #8 October 3, 2005 12:10:24 PM
from Stardock ForumsStardock Forums
update to my problem I exited out of SDC but it did NOT return the tokens
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Dracil
Yarlen
Join Date 01/2005
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Reply #9 October 3, 2005 2:32:09 PM
from Stardock ForumsStardock Forums
Hi Games_Master - I'll be emailing you with details to get this sorted out. We've rebooted the server which has resolved the problem.
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Dracil
Yarlen
Join Date 01/2005
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Reply #10 October 4, 2005 9:49:11 AM
from Stardock ForumsStardock Forums
As an update to those who were having problems running Trash, I believe we've finally got this resolved. Updating to v1.04.005 via Stardock Central or re-installing the game should fix things up. Apologies for the issue.
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Dracil
fristin
Join Date 10/2005
0
Reply #11 November 13, 2005 1:04:15 AM
from Stardock ForumsStardock Forums
i purchased astral masters and apparently having the same problem.  I uninstalled and reinstalled the game, and I still only get to play the demo version.
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Dracil
Yarlen
Join Date 01/2005
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Reply #12 November 14, 2005 10:15:48 AM
from Stardock ForumsStardock Forums

We've got a Knowledgebase article which describes how to fix this.

Link

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Dracil
castlelord
Join Date 02/2004
0
Reply #13 November 19, 2005 10:35:24 PM
from Stardock ForumsStardock Forums
Hey there!  I just purchased a five token batch.  Then went and attempted to download/purchase Space Hack (for two tokens).  I got an error and it charged me for two tokens.  I pressed refresh, thinking it was a browser problem and it charged me again (darn that was stupid...)!?!  Please credit me the two tokens and help me download/acquire the game.  Thanks.
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Dracil
Koalaman5
Join Date 02/2004
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Reply #14 November 20, 2005 12:18:35 AM
from Stardock ForumsStardock Forums
I just had the same thing happen... tried to get BS Hacker, spent 2 tokens, got an error... I tried doing the lookup serial number thing from the knowledgebase article and that still doesn't get me my registration #
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Dracil
iefan
Join Date 03/2003
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Reply #15 November 20, 2005 10:55:37 AM
from Stardock ForumsStardock Forums
Yeah, I had 10 tokens, tried to buy BS Hacker, it errored - at the top of the page said I had ten tokens. I figured I would try again because it didn't look like it did anything. In that time I tried the refresh key. Now I'm down 6 tokens and got nothing for it.
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Dracil
Suurkurppa
Join Date 04/2003
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Reply #16 November 20, 2005 1:23:51 PM
from Stardock ForumsStardock Forums
Now this happened to me with Tribal Trouble. Went down from 10 tokens to 7 and no game available...
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Dracil
LordPayne
Join Date 10/2003
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Reply #17 November 20, 2005 2:21:56 PM
from Stardock ForumsStardock Forums
Same thing happened to me with Space Hack.  Anybody know what to do about this?  Just spent 2 tokens on it and can't download it.
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Dracil
castlelord
Join Date 02/2004
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Reply #18 November 20, 2005 4:52:53 PM
from Stardock ForumsStardock Forums
Ok this is weird, get back this afternoon and load-up Stardock central. Now it is allowing me to finally load Space Hack. Unfortunately, it is still costing me 4 tokens instead of 2! Hopefully this can be fixed when they reconcile the servers?!? Is there a cause on 'our' end? Well I have the game at least, cant wait to play (loading now).....
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Dracil
Allquixotic
Join Date 08/2003
+9
Reply #19 November 20, 2005 11:10:33 PM
from Stardock ForumsStardock Forums
This is becoming a real problem. I bought a 10-pack and, before finding this thread, have gone and spent 6 of my tokens already trying to acquire Space Hack - FOR NAUGHT!!!!!!! I sent an email to support@stardock.com. I hope I get my other 4 tokens back or I'm gonna COMPLETELY pull my support for all Stardock products (heh, I wasn't that mean in the email to support, I was very brief to avoid ranting... so I'm ranting now.. lol) Actually I'm quite confident they'll fix it. If they don't, they'll lose a TGN/Drengin.net customer who's been with them since the release of Gal Civ 1 (the Win32 version). Don't worry, I didn't include any veiled threats in my email to support either I saved up all my venting for this thread, hahahahaha
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Dracil
sreker
Join Date 06/2003
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Reply #20 November 21, 2005 2:36:54 AM
from Stardock ForumsStardock Forums
same thing happened to me. bought Space Hack and and BS Hacker . Tokens are gone but the game is only available as Demo in SDC. Restarted SDC, Rebooted PC, reinstalled SDC - nothing helped. All my other games are showing up fine though.
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Dracil
Yarlen
Join Date 01/2005
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Reply #21 November 21, 2005 9:53:49 AM
from Stardock ForumsStardock Forums
We'll get everyone sorted out, don't worry.
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Dracil
Yarlen
Join Date 01/2005
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Reply #22 November 21, 2005 10:41:48 AM
from Stardock ForumsStardock Forums
Okay, everyone who reported problems now has mail that should resolve the issues encountered.
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Dracil
sreker
Join Date 06/2003
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Reply #23 November 21, 2005 11:23:37 AM
from Stardock ForumsStardock Forums
Thanks - everything is working again You guys are the best
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Dracil
Allquixotic
Join Date 08/2003
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Reply #24 November 21, 2005 11:44:57 AM
from Stardock ForumsStardock Forums
Yay! Thanks guys. Hope you track down the problem that's causing this to recur. I notice the first incidents of this problem occurred about a month ago -- and now it's back. Hmmm. I'm sure somebody's stumped (assuming the bug hasn't already been squashed.)

EDIT: Wanna know something weird? The vast majority of the problems reported with this occurred on the 21st of September, the 20/21st of October, and the 20th/21st of November. What's up with the 21st??? LOL! Wouldn't it be wild if that were the source of this "bug"????
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Dracil
Yarlen
Join Date 01/2005
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Reply #25 November 21, 2005 5:34:40 PM
from Stardock ForumsStardock Forums
It would be extremely wierd....
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